Century Tile & Carpet

Called this location today and spoke with a woman on the phone and asked her if they would be able to cut a few floor tiles that we had purchased in the past. She said that they would definitely do that for a small charge per each cut tile.
We brought them to the front desk and were helped by Andrew who took the tiles to the back and cut them exactly to the size that we wanted. When he brought the tiles back to us he told us that there would be no charge.
Century Tile treated us with respect and went above and beyond their service. We have purchased tile from them in the past and have always been satisfied.
It is good to know that there are places like this that treat a customer with great service.
If you have any future tile needs, I would definitely recommend this place for good quality and the low prices. Go see Andrew for great customer service.

I want to call out Jessica for providing excellent service. I called looking for a specific tile I had seen on display at Ikea. While they did have it, it was going to take time to get in (more than I wanted to wait). She showed me what looked to be the exact same tile, from another vendor, that was half the cost… and in stock at another store. She had it in store two days later, ready for my contractor to grab and install in time to complete the project. I’ll be going back for my next tile, and probably flooring, projects.

We made several trips to Century Tile in Mount Prospect for our small project. Tim and Andrew were very helpful and patient with us. We took home several samples on each visit and changed the direction of our project as we evolved our thinking on other aspects of the remodel. We finally decided on the tiles we wanted and it was ordered and promptly delivered from the warehouse in one day. I measured and marked the tiles needing cuts and they cut the 18 inch tiles for me.
Even when I called even if our salesperson was not working that day, the other staff were pleasant and helpful.
I did not experience what the other recent reviewers experienced. We were there at busy times and at off times and always received good service.

Thank you for allowing me wonder your showroom aimlessly. That was the sole purpose of my trip. After all, the other couple in the ceramic tile section was more than a handful.
We will not be revisiting this business.
Pros: Plenty of parking.

Horrible customer service. Associates sitting all over the store, but none care to help you out. You get more help at Home Depot. Way too many other places to shop for tile and you won’t have to look at the unprofessional staff you find here.

I called them looking for a product. I got a very curt reply, «nah, we don’t have it» Twice I was told this. The guy never told me they could get it from their distribution center in Itasca. I only learned this when I drove a long distance, in construction traffic, to what I now know is their distribution center. They had the product in stock, and assured me it could have been to the Mt. Prospect store in one day. The store manager could have cared less. «what do you want me to do about it?» was his reply. When I asked for the name of the company president, he gave me a wrong name and then called the headquarters to head off any complaint from me.
Never ever do business here.

worst place ever!!! the staff does not care about client at all.
Manager didn’t know the price of the floor they sell and told us to come back tomorrow!!! They ordered wrong product color and didn’t even apologize when we come to pick it up. Stay aware!!!

We visited the store and was helped by Dave Simon. We had been looking for porcelain flooring and back splash for our new kitchen. He was absolutely SUPERB. He was extremely knowledgeable about EVERY product in the store, outstandingly helpful and courteous. The selection was marvelous and he sincerely gave us the absolutely lowest prices he could. Kudos to Dave

The worst!!! Run, don’t walk, away from this place.
Walked in to look at flooring, sales guy just yells across the store to «help.» Told him that I need to look at things they have in stock. «No, what you want to do is match the color first.» Guided me to the $ 4 /​square foot section (nearly double what I was
Looking at). Then two minutes later, again yelling across the store, «Hey let me see your sample.» Are you talking to me? The guy proceeds to hold the sample up to the on stock section… I could have done that and was doing that before you interrupted, guy. Don’t butt in to «help» when you are not adding valuable information, details or tips.
My description here doesn’t do justice to the rude approach of the sales guy. I couldn’t get out of that store fast enough. It’s clear they hire for sales, not knowledge, at this store.

Happy with my products, Lacticrete Grout, slate and stone tiles for my bathroom remodel… Thanks guys

I have purchased over $ 1500 worth of supplies from this location over the past 3 months while renovating my home. I used the Itasca location for my first purchase before discovering the Mt. Prospect Location.
I will admit, like some of the other reviews, they do not always jump out of their skin to help you, but that depends on several factors including how many customers they are helping etc. since they give one on one personal service, you may expect to wait you turn, and you will be glad you did.
I had expert service from Carlos and Dave Simon, both were always there for me with advice on all products and aspects of my Project. I did over 900 sq ft of tile in 4 rooms, and Dave Simon generously allowed me to use the tile snippers, dry tile cutters and even a wet saw for my project, which saved me hundred in rental fees at others places. Dave Simon proved a man of character, generosity and a great leader of the store.
Again, their prices are great, their personalized one on one help when shopping and their generosity during my project to help with equipment, made my project much much easier.. give them a shot next time you have a project of your own

The staff at this location are very unhelpful. I walked in and they were all sitting at their desks talking and not one of them acknowledged me walking in. I walked around for about 15 minutes looking for the tile I needed, mind you I’m the only one there. I walked back over to all of them and stood there on front of them and they all looked at me saying nothing. After 5 awkward seconds I asked can I get some help? One of them said yeah what do you need. I ordered the tile through him and the whole time he made it seem like I was inconveniencing him.
When I came back to pick up the tile the same thing happened, but in less time as I was not the only person in the store this time. I said excuse me to one person who looked at me and then walked away. Finally what seemed to be a manager said someone will be with you shortly. Again the guy who helped me made me feel like I was inconveniencing him about picking up my order.
Needless to say I discourage others from this location or if you decide to go here, don’t expect any good help in what you need.

Be savvy! I hired the Century recommended installer to install a wood laminate floor. First, they overestimated materials: ordered 5 pieces of threshold when 3 would have adequately done the job. Second, the flooring — about 10% more. I let the installation crew know I had extras and expected them to remain unopen.
The worst part was a faux pas in the layout. Rather than setting a plumb line down the hallway where I had the greatest site line, they began at one corner ‘so when they got to the hallway, there was a ½″ variance in an 8ft span – makes you feel like your drunk when you walk down the hallway. A real pro knows to set plumb to create visual alignment (I know that no building is built perfectly perpendicular). this would have pushed the error to the wall where the furniture hides it anyway.
so – check out the installer first; verify the estimates without being too anal – i realize they need some leeway. you don’t have to underwrite the materials list on their side jobs.

Don’t waste your time here! I went in and waited for 45 mins trying to get help to no avail. The selection is not the best and the service is non-​existent.

Went in today, Alex helped us, and we had a really good experience. Got exactly what I wanted and we were out of the store in less than 30 minutes.

I have never found the staff at this location to be friendly or helpful. Selection and prices are ok but, there are better options. I found that the Tile Shop in Schaumburg had a better selection and better service in general.
Update 7÷16÷2014
Purchased some dal tile subway tile for these guys. This is probably one of the most commonly used tiles on the market — I am talking white subway tile. In any event the contractor over estimated on the order. Not that big of a deal — figured I would return the extra (a couple of full boxes). However, the invoice indicates that my tile was a specail order… my fault for not reading it… but, a very distasteful business practice none the less. I would not suggest this shop to anyone. This place is operating as if we live in the 1950’s. Take your business elsewhere or be very careful during the ordering process.

**THIS REVIEW IS FOR THIS LOCATION ONLY** I have had a good experience in Itasca
I was sent here by my contractor. What a disappointing experience. Unhelpful staff. One guy «helping» another customer was unbelievably rude. Everyone asking a question is an idiot. They’re clearly order-​takers and commission-​collectors. Don’t ask for anything, because you ain’t gonna get it.
The guy «helping» me was nice, but not helpful at all. Just followed me around and didn’t tell me what anything was, I think he just didn’t even know. I found this to be very disappointing because I told him I wanted PORCELAIN, not Ceramic or natural stone. A complete waste of my time.
To top it off, I found the exact same tile at Hawkinson significantly cheaper. (i.e. the decorative trim I liked at Century was $ 3.50/foot cheaper.) AND I dealt with a far nicer staff.

Desk staff is super rude– treat customers like idiots. They call themselves a supply store and their windows are full of cabinets. So I stopped in to ask about shelving. «What? What? Shelving? (Chuckle, smirk)…we’re a tile store». Good luck with that.

My former boyfriend and I were shopping around for floor and shower tile for his small bathroom renovation and stopped at Century Tile. We probably got 10 feet into the showroom when we were greeted by an associate who asked us what we were looking for and pointed us in the right direction. He told us that if we had any questions after looking around, we could go back to him.
So, we browsed around and found some tile that we wanted. It was actually nicer looking and cheaper than a wholesale showroom we had visited earlier that day. We sought out the original associate who greeted us (that was a little bit of a hassle), but when we got him to help us, he got our order very quickly. My ex-​bf brought measurements of our bathroom, and he told us how much tile, border tile, trim tile (which we didn’t even think of), mortar, and colored grout we’d need. The original cost ended up being about $ 1,800 for his very small bathroom. They ordered the tile for us, and it only took a few days to get it in (fabulous).
During the renovation we were short one type of tile, so my ex contacted Century Tile. They were able to locate extras in Itasca, so he was able to drive out and pick up the needed tile the very next day. It was nice that we didn’t have to postpone the renovation.
After the renovation, and ended up with LOTS of extra tile and a whole extra bag of mortar. Thankfully they have a 30-​day return policy, so we got $ 270 back on the extras. However, when my ex returned the tile, he was disappointed by the customer service (or lack thereof). Apparently the elderly associate answered his personal cell phone and had a personal conversation during the return. My ex and I both have work (ed) retail for 10+ years, and from our standpoint, that is very unprofessional.
Overall plusses:
+ The price is pretty reasonable
+ They have a huge selection and great displays
+ Their greeting skills were nice and not overbearing.
Areas for improvement:
— Estimating square footage needed with given measurements (THEY’RE the experts — we’re novices!)
— Customer service/​professionalism