Chili’s Bar and Grill

Should I really rate the food? It’s Chillis, they just heat it up anyway… Right? The service usually sucks at this location. I don’t recall ever having fast, friendly service.
I ate here on 12÷7÷15. Was by myself, sat in the bar area, dinner time. It took about 10 minutes for anyone to acknowledge that I was there. After I finally got my beer, the male bar tender seemed bothered that I was there and taking up a table with just myself. Especially when I ordered a second beer… So I ordered and paid through the kiosk at the table and left. Sorry to bother you man!
Smoking is allowed in the bar area, and it’s a place where regulars meet daily and everyone knows each other. Nothing wrong with either of those things, just know going in, they will get preferential treatment in the bar area.

We we’re there on a Friday night and it was a bit crowded and had to wait about ten minutes to be seated. Upon entering the foyer it reeked of smoke and it really hit you as you as soon as you walked in the main door. The staff was attentive and friendly but the food was mediocre. We got an appetizer of fried pickles which we promptly sent back as they were the worst fried pickles we had ever eaten. I got a half rack of ribs and my wife got the fajitas. The chicken on the fajitas appeared to be processed and not whole breast meat. The portions were small and the fajitas were bland. However the ribs were quite good and the food arrived in a timely manner. Two stars just because of the smoke smell and average food.

Veterans Day 2014 my wife and I went in for the Veterans Day meal the staff treated us so bad we left and went to Applebee’s and I’m not generally a fan of Applebee’s but the one in Mt Pleaseant rocks If I could I would give this restrant a –5 review we were treated like trash I’m a vet and it was their Veterans Day meal

I eat at Chili’s because I like the chicken bacon sandwich. Some of their food offerings are either hits or misses. Most of it is salty and service is slow. Wait time for food is horribly long stretching sometimes to close to an hour (specially when it is busy). If I can get their chicken bacon sandwich elsewhere, I would probably skip this place.
By the way, Bring your own oxygen tank to get fresh air because the whole place reeks of smoke smell and bring your smartphone to play games while waiting for the food to be served!

Looking at some of the reviews on here are quite old. My experience here yesterday for lunch was quite good.
The restaurant is nice and clean. We were greeted by friendly staff, and our waitress was full of energy. Very attentive to our needs, and when we asked for something extra, I didn’t see her disappear to return some 10 minutes later. Rather she was back within 30 seconds to a minute.
The Buffalo Chicken Ranch Sandwich was without a doubt awesome! Highly recommended if you are wanting a sandwich with a bit of kick. Would definitely go there again!

There are two types of service at this location: 1.) Poor, and 2.) Non-​existent.
Chili’s is normally a great favorite for dinner on our firm’s business trips, and overall the experience is normally pretty great. But after dining at this Mt. Pleasant /​Tennison location last evening, it is clear that at least ONE branch does not live up to the Chili’s name and reputation.
Our waitress, Leslie, was for the most part M.I.A. the entire time we were there. Our orders were a train wreck. Three out of six people ordered the margarita grilled chicken, and all three plates came out wrong. The rice on each was so undercooked that it was crunchy. Leslie did not seem inclined to bring us our second round of drinks, even though they were sitting on the bar in plain view. After 15 long minutes of waiting, we finally went and got the drinks from the bar ourselves. A fourth member of our party of six never got her second vodka club soda at all.
After dining, three of us decided to relocate to the bar area for drinks (including the co-​worker whose drink Leslie never bothered to bring) mistakenly thinking the service there would be better. We sat down at a high-​top table at 7:57pm. At 8:21pm when we STILL had not been greeted, we finally (with some desperation) flagged down a passing waitress – Margo – and asked if she was waiting our section. She offered a false, gritted-​teeth smile and – in a tone that clearly indicated we were bothering her – said «Yes, and I’ll be right with you» before stalking off without waiting for a response.
Margo and what appeared to be every other server in the restaurant had spare time two minutes beforehand to bellow out Happy Birthday to a patron a few tables over from ours, but not ONE of them could be bothered to take 15 seconds in a TWENTY-​FOUR MINUTE TIME SPAN to take our beer order? Really???
Unbelievable.
At that point, we decided to leave. On the way out, we asked the hostess, Maggie, for a comment card. I see perfectly well why Maggie is a hostess, because she a) was the most pleasant employee in the restaurant, and b) is apparently the only one who knows how to smile. She kindly explained that the survey would be at the bottom of our receipt. Unfortunately, since we were never WAITED ON in the 24 minutes we sat in the bar area, we didn’t HAVE a receipt (the partner of our firm had paid for our meals and had left a half hour before with the dinner receipt).
We left and went to a nearby Applebee’s, where we were greeted instantly upon walking in the door, and had our drinks on the table less than three minutes later. The attitude of the staff and the quality of service at Applebee’s versus Chili’s in this town is like comparing NIGHT and DAY.
Again — MOST Chili’s locations offer great service and friendly staff. This is not one of them, and it does a discredit to the Chili’s name.
SUMMARY:
PROS: Maggie, the hostess, was friendly.
CONS: The quality of service was poor. Bring your own drinks because you will get thirsty before you ever get a re-​fill. The waitresses we were stuck with offered either poor service (Leslie), or no service at all and a very poor attitude (Margo).
OVERALL RATING: 1 out of 5 stars.

I’ve been going to Chili’s in numerous states for nearly thirty years and I come to Mt. Pleasant twice a year for business and have always enjoyed my stay aside from the fact that no matter how many times I go to this Chili’s location I receive the worst service I’ve ever encountered at any restaurant. Consistently (regardless of what server I get) I am treated poorly; I’m treated as though I’m an inconvenience even though I usually place my order to go so that I’m not a nuisance by taking up a table and even though I’m not there long enough to receive much service I tip on average 20 to 30% and yet still they can’t escort me out of the door quick enough. I’ve given up after standing at the «ToGo» register for twenty minutes wanting to place an order only to have several servers walk by, only to ignore me. I’m done. Never again!

Have been here several times. We have had good service and really bad service. The last time my husband and I went in I ordered a chicken fried steak, fries and Mac n cheese. I have rarely in my life had to send back food. I took a bite of the Mac n cheese and gagged it was so salty. The manager was great and I just got another side. Went to cut my chicken fried steak and one end was raw and bleeding. Manager put in a new order and took that plate away. He was very nice about it and didn’t try to make me feel bad (even though I did). My waitress on this visit was wonderful and she got a nice tip from us! Ribs are very nice. Like the sauce but this is a chain restaurant and consistent from city to city.

I definitely agree with Marc O. The staff was not friendly, nor attentive. The smoke in this place was ridiculous even in the NON-​smoking section. The restaurant was in need of some house-​keeping as well.
I had asked for my fish (talapia) to be cooked a little longer than usual to make it crispy when they broil it and it was actually still a little cold and NOT crispy at all. I don’t have much GOOD to say about my visit to Chili’s in Mt. Pleasant.

Chili’s is always a great choice for travelers, as the food is consistently very good. We stopped here recently on the the way north, and I had an excellent meal, as always. The Caribbean salad and Southwest eggrolls were delicious, and the service was great. You’ll never be disappointed at Chili’s — and there are enough selections on the menu to satisfy everyone.

To-​go staff and service is the worst of any restaurant I have ever experienced. Last health inspector rating was horrible. Otherwise standard Chili’s.

Their lime shrimp, taters and broccoli was so yummy I’ve gone back for more. The broccoli was cooked to perfection — not raw and not mushy.^5.

Good service, nice wait staff.
Food, the usual. Tried quesidilla salad, pretty good but chintzy on food for the money.