Cellular Sales, Verizon Wireless Authorized Retailer

Verizon Wireless moved from its cramped storefront in the Mount Pleasant Town Center, to a large, spacious location on Johnny Dodds, just up the road, next to Ethan Allen. (If you find yourself at the IOP Connector, you went too far.)
A team member checked me in as soon as we walked in the door. The new facility was bright, spacious and designed for customers’ ease of movement among product categories and each manufacturer’s models within a product line.
Within 5 minutes, Katie approached us and wrote a written assessed my iphone5 to assure its ‘good’ condition. And, with this piece of paper, I qualified to trade-​in my 2 year old iPhone 5 and take advantage of the iphone 6 promotion … purchase an iphone 6, priced at $ 199 with a 2 yr contract and receive a rebate of $ 199. It seemed straight forward … my out-​of-​pocket cost would be $ 0.00 (plus the standard upgrade and associated taxes and fees), You’re right … It was too good to be true… I was approaching s perfect storm:
1) the promotion ends September 30
2) the rebate was actually in the form of a Verizon gift card
3) the new iPhones were sold out … a phone, ordered today, would not arrive until Halloween … making it logistically impossible to complete an in-​store trade by Sept 30 in the manner I intended (which was to put the purchase on my Verizon account then immediately apply the rebate to the account to defray the cost).
Katie further explained that since the phone would be s back order:
1) the entire purchase would have to go on a credit card (not my Verizon account).
2) I would receive another package from with mailing instructions for returning the old phone to Verizon.
3) Verizon would mail out the rebate card after the package was received and processed at the trade-​in center.
4) Then, with card in hand, I could stop in at the Verizon store and apply the card amount to a current Verizon bill.
Bottom line, the total amount for a phone purchased today would show up on my Visa bill in November and it probably would be January before I received and applied the rebate card from this September promotion to my Verizon account.
Katie was poised, courteous and professional; her approach and manner did not falter after my husband decided he would wait to upgrade his iphone 5 when the iphone 7 is released next Fall.
We ‘did not shoot the messenger’ and Katie did get my sale. Since I was not leaving the store with my new phone, today, i actually purchased and back ordered the iPhone 6s for an additional $ 100.
As for my husband, all he could do was lol.