ACW Limo

Absolutely the WORST service imaginable. Not only did the trolley driver not know how to transport our wedding guests the 5 minute drive from the hotel to the church, but she drove them around aimlessly for 30 minutes before the grooms uncle had to walk up to the front and google map directions for her. Our guests almost missed our wedding ceremony and there was ZERO responsibility taken for this incident by the driver or the owner, David Rister. Everything else about our wedding day was perfect except for the mistake we made by hiring ACW Limo for our guest trolley transportation. I would highly recommend using any other company besides this one.

I hired ACW limo for its 25 seat SUV limo for my daughter’s birthday party. The driver, Curtis, was fantastic! He has been with the company for 9 years, and had extensive experience with the limo and the area. The limo was impressive. It was freshly washed and in excellent condition. My daughter and her friends were absolutely thrilled! I was a little nervous before the day of the event, because the website was nonfunctioning, my emails to the website were therefore bounced back, and a day-​before-​the-​event voicemail and text message were not returned. I struggled to get confirmation that my signed forms had been received… and finally reached the company owner 2 hours before the event, and he assured me that everything was received and fine. I think he was a bit annoyed with me, but the whole party rested on the limo experience, and the nonworking website, emails, and no returned calls freaked me out. I’m not sure what happened there. But, the bottom line is, I didn’t need to worry after all. It all worked out beautifully. Curtis called an hour before the event to confirm. He arrived early. He was terrific with the children. And the limo was very impressive. The kids had a fantastic time! I absolutely give two thumbs up to Curtis and the beautiful large SUV limo!

Limo broke down due to a dead battery. Limo was not in good shape. Company does not take care of their assets. If I wanted to show up to a formal event in a dented, unwashed car, I would of taken a taxi.

David at ACW was easy to work with and accommodating in the planning stages of securing his vintage 1961 Rolls Royce for our daughter’s wedding. We were disappointed on the day of the wedding when the Rolls that arrived was not as pictured on the website. Instead of the plush blue interior shown on the website of the 1961 Rolls Royce, we found a rather shabby beige interior with handles and knobs missing. The driver’s door wouldn’t close properly. After slamming it many times to keep it closed, the driver then slid across from the other side when she needed to enter/​exit the vehicle.
We contacted ACW the day after the wedding to express our disappointment, and they said that the 3 photos on the website (one exterior and two interior) are of two different vehicles – a 1961 exterior and a 1965 interior. There is nothing on the website to indicate that there is a second Rolls Royce available or that the three photos shown are not of the same vehicle:
We did not ask for any reimbursement, but only called to express disappointment and to suggest that they may want to update their website to clarify what the customer will actually be getting. It was not the luxury experience that we had every reason to expect from viewing the website. Our feedback was not accepted in a friendly manner. In order to avoid disappointment, we suggest that future customers check out the vehicle in person before contracting rather than relying on the photos shown on the website.