Verizon Wireless

Save your time and energy and buy whatever you need online, because this place is awful. I went in knowing I just wanted to upgrade my iphone 5 to a 6 and was PRAYING I’d be in and out of there. Of course I wasn’t. The associate tried to sell me on the Edge plan, which I shot down right away. She asked why, and I told her I just wasn’t interested. She proceeded to explain how the whole thing worked for 15 minutes, then spent another 10 minutes writing out what the pricing would come out to. Said no once again. She went on ANOTHER tangent about the Edge plan. I said no ONCE AGAIN. She got huffy and then tried to upsell my plan from 16g to 64g despite the fact that she could see I only went over my data limit once.
I finally told her firmly that I just wanted to keep my same plan and get the new phone. She comes back with the phone and a box of screen protectors. She goes to scan the screen protectors before she stopped and said ‘you need a screen protector, right?’ Typically they’ve come free with my phones before so I said ‘yes’ thinking it was free of charge, especially since she had brought it over with the phone without having asked. Big mistake. I looked at the receipt later and she had given me a $ 25 glass cover without mentioning that it wasn’t a standard protector!
I understand they’re sales people but you don’t have to be deceptive and pushy. Never again!

Beyond frustrated. If Ann Wilson’s manager is reading this, you should train her to return client’s calls. We are a corporate client and this is just horrible service.

This store has the rudest, least knowledgeable, and least motivated sales staff I have ever encountered in a retail outlet. Their lack of knowledge in Verizon products and services results in much wasted time for the customer. Don’t use this store if you want any technical information or if you have any time constraints.

The layout of the store mimics an apple store. It’s clean and organized but probably unecessarily large. The staff puts perception of knowledge but really are just pushing you to buy their bright shiny objects. I came in informed so I got in and got out. The new upgrade fee is ridiculous but I’ve been a Verizon customer for over 10 years. I’m satisfied with the service but avoid verizon stores like a root canal. I go only when I absolutely must. Google Web search teaches more than these sales reps. Do yourself a favor and go in as an informed consumer.

worst store ever and worst customer service and the people are so rude. never ever go back there.

It’s a nice, large location where you can test out all the devices, but don’t bother trying to talk to anybody. The first two times I went in, it was just to check out what was available since my upgrade was coming up soon… I was pretty much ignored by the staff both times, which I was okay with since I was just checking out the functions of the available devices and didn’t need any assistance. I went in for a third time since I was finally eligible for my upgrade, and the experience made me want to switch from Verizon, it was that bad! The employee who came over to help pretty much didn’t seem like they wanted to be there AT ALL… I was there with my bf and we were asking about plan details and pricing, and they pretty much answered all questions as if we were complete idiots and they were just tolerating us. Instead of answering any questions, they told us to use one of the display tablets to look online for information and then beat a quick retreat to the back to avoid any further questioning. I left without my new device since it turns out Verizon will charge an extra $ 50 «upgrade» fee in stores vs. online, which is just as well since I didn’t want to deal with that individual anymore.
Verizon in general seems to be lacking in the customer service department, at least at their store locations (I seem to go through this every 2years when it’s time for my upgrade… just enough time to have forgotten the previous abuse)…if it weren’t for the fact that they have better coverage than their competitors, I’d switch to Sprint or AT&T immediately. As it is, it seems like they think they can treat their customers like crap just because they know we’ll keep coming back.

I went here to get an iPhone since I have my cell account with Verizon. I should have gone to the apple store or just got it online. They don’t really know the product and features, and they are not that sharp on their own rate plans. Eventually you’ll get what you need, but it may take a few hours.

Do not go to this Verizon Wireless… customer service is awful. I had visited the store earlier in the week for pricing. Larry helped us and I wanted to give him our business, so I made an appointment with him for Saturday afternoon. When we arrived on time he was helping another couple, so we waited. After waiting for 45 minutes (Larry did not even acknowledge our presence) we decided to work with someone else. We started working with Olga who was nice but not very knowledgeable with the products. We purchased the iPhones and wanted the screen protectors put on our phones. Olga said she was not good at it and didn’t want to do it. So we went to tech support. I asked the guy to use the air sprayer to get all of the dust off before he put it on and he said it didn’t need it. He wiped it quickly down with the little rag and began to put the protector on. I asked again if he could please spray it with air and he said no. He gets done putting on my screen protector and there is dirt and dust underneath of it. I showed it to him and asked him to fix it. He tells me no and rudely tells me it was a courtesy and that he didn’t have to do it for me. Then he asks if we want him to do our other phone. We declined his offer and I went to speak with the manager who was just as rude. He did not offer to fix the phone or apologize for his rude employees.
I find it very disappointing that my fiancé and I spent hundreds of dollars and the manager let me leave the store unhappy. The customer service is terrible and they don’t care how you are treated. DO NOT GO HERE if you want good customer service!!! We had to leave and drive to another Verizon for them to fix the phones that this Verizon screwed up.

I was there the better part of 45 minutes but got my internet connection all juiced up again. They communicate quickly and handled perhaps quite literally 30 to 50 customers in the 45 minutes I was there.
They would have had 5 stars from me, but I waited 3^rd in line for ½ hour as the two customers ahead of me told their life story. After it was my turn? I realized others waiting as they heard some of my life story. So I finished up and am back to wi-​fi super high speed internet on the go!
When a few more pay checks roll around, I will be stylin’ with a higher end phone and the internet plugged right into my wall of my room.
Can you hear me now?
Good!