PetSmart

Beware of the Banfield here !
I have taken my dog to Banfield hospital for over a year now, first a location in Baltimore where the staff was outstanding and the vets were amazing listened to my concerns and worked with me. They gave me information on every thing they did to my dog before hand. I switched to this Banfield in Mt. Laurel when I relocated to the area. They offered the ProHeart6 vaccine but gave me NO information on it. I took my dog home after the vaccine and a day later she started with vomiting and diarrhea. It did not concern me at first because she was still very active and interested in playing and eating. As the week went on she became more ill and finally would no even get off the couch to play and wouldn’t eat a bowl of boiled chicken and rice. I called the Banfield and was informed that no appointments were available unless I previously made one. Apparently you are suppose to assume your dog is going to get sick. They offered me to come and wait with the possibility of being seen. Let me stress that possibility part. Or drop my dog off. To the people who administered a vaccine that was recalled by the FDA for killing dogs in the past. After my research on the vaccine myself and seeing how sick my dog was I opted to go to a animal hospital so she would be seen since this was not an «emergency» to Banfield and their staff. Especially the management. After my appointment and forking out money on top of the wellness plan I pay for. I called the customer service number to speak with someone about submitting the bill and being reimbursed. Who returned my phone call? The same manager who told me no appointments were available and he gave me the choice to come sit at Petsmart with a sick dog and the possibility of being seen. I don’t know about you but my dog is part of my family and I would never treat any member of my family that way and wouldn’t expect a stranger let alone someone who works for a vet treat them that way. So to say the least I will never return to Banfield and Petsmart for anything. I refuse to support a company who doesn’t see your concerns as important, who also doesn’t worry about customer service and the way they respond to their customers. I’ll be sure to speak with all my friends in the area to keep them away from being mislead about a vaccine and then turned away if your dog is sick. Oh wait let me rephrase that. Offered the choice to come sit at petsmart with the possibility of a cancelation and being seen. So take this into consideration before bringing your pet here. Maybe petsmart is fine but beware of the hospital.

Their great selection and customer service keep me coming back. It doesn’t hurt that they let me hold all of the critters either. The wife and I are almost always recognized as we are in here weekly. Nice to see that a big chain store values the individual customers. As with most pet stores, they allow animals but we typically don’t bring them there due to the large amount of inattentive traffic in the plaza. There are two of these sites in the area. Do yourself the favor by coming to this one.

Staff is very helpful, decent prices, usually always have what I need in stock. No complaints this is my favorite petsmart in the area. I have had issues with the other ones but I like this one a lot.

Can I get what I want, and get the hell out of here? Yes.
Successful trip to the pet store, in my book.
Pro-​tip: They sell Blue Buffalo dog food. This stuff is the best, and while it’s a little more expensive… well, a good deal more expensive, it blows away the standard fare dog food. Give it a try. Your pupper will thank you!

One-​stop shopping for any pet. Always has what I need in stock. I always stop by and see the kitties for adoption.

Much pricier compared to other local alternatives, PetSmart is located conveniently. I find the products to be overpriced but the grooming and training services to be extremely reasonable as far as price goes. This is not a good place to go if you know what you want to buy, but if you have a pet problem and need a solution or want to try a new product, the staff is very knowledgeable and will help you.
We took one of our dogs here for grooming. They were ready and finished when they said they would be and were extremely friendly. The dog seemed happy so I’m assuming they treated him well.