Enterprise Rent-A-Car

Very friendly and helpful staff! I initially worked with Dustin.

After being a customer of Enterprise all over the Eastern US for more than 2 decades (and a member of their loyalty rewards program), the Mount Juliet branch on 12÷21÷15 ends a long partnership with me due to their lack of empathy and refusal to use some common sense. Their employees are so bound to poor policies that it interfered with getting the customer service I had always known, even at this location. I made my reservation for Christmas week weeks ago and knew they gave extra scrutiny to those of us trying to live credit-​free. Due to having some financial distress in recent months, which I am just now coming out of, they needed to see a utility bill in my name. Well, what that has to do with my ability to rent and return a vehicle on time and in good condition is beyond me. I’ve never returned one late or in questionable condition since I’ve been renting over all these years. They were already going to get their money up front plus a deposit, but because my power bill (which I just paid but of course did not have the newest statement for) showed a balance. So then I went to the rental office of my apartment complex where I’ve lived for more than a dozen years, but of course, the past two months there was showing late fees due to the aforementioned financial issue… SOOOO…Enterprise, as a company, has set a policy that filters down to the underlings that we renters deal with that causes them to have to overlook, not just more than a decade of paying on time to my landlord (which really is none of their business), but ALSO, my years of experience of doing business with THEIR COMPANY. So much for my loyalty awards… even airlines give special concessions to frequent flyers. Be forewarned if you don’t carry a credit card, and if you are coming off of a couple months of hardship, you better go elsewhere or you will be stuck here with no way to get to your family 700 miles away on Christmas. Way to treat your long-​time customers, Enterprise! You should consider some of your rental policies and how they affect real people in real-​life.

The employees at this branch are quick to help you, or at least to acknowledge your presence as you wait to get your rental.
I have used this Enterprise location several times over the years with minimal problems. Most of the cars I have rented have been clean, however, there was one time that I got a car that had dog hair all over the back seat, so I had to spend even more time there getting the problem addressed.
Overall though, my experiences here have been satisfactory.

I really like this location the staff is always nice and always try to help you with your request.

As a frequent customer, I’ve found their staff to be friendly and accommodating. On this rental they offered Friday night pick up (instead of Saturday morning) at no extra charge. Trying to get ahead of that Saturday morning rush. Thanks to the entire team for their ongoing excellent service!

At the time I’m writing this, there are only two reviews before me. Each of these are over a year old, and each are very negative. My two most recent experiences were each in May of 2015, so this review covers those two experiences. As you can see from my four-​star rating, I had no problems whatsoever with Enterprise of Mount Juliet. The staff there was very friendly, courteous, and helpful. I’ve seen a few customers in line waiting, but I’ve tended to pick up a car on Saturday morning near closing. Apparently, a lot of other customers wait until the last minute too and can create some backup. I feel fortunate to have a major rental car company just minutes from my house and really appreciate how Enterprise always gets me home once I return my rental. I’d say give this place a chance to earn your business and don’t let two negative experiences both submitted on 3÷8÷2014 deter you from checking this place out.

I knew it! Same day and same experience as Katie. It must be the clerk. I frequently rent from enterprise, so does my wife, my father, and employees of our company. We loved enterprise for how quick and painless it is. Today their clerk left me stranded during a family emergency. I get to the counter to pick up the car and suddenly they need utility bills. To rent a car? Do people carry utility bills normally? Nothing was said during the reservation that this requirement was added. The clerk claims its always been policy. We have all rented multiple times from THIS and other locations, we have all only used bank cards and none of us have ever been asked for anything more than permission to add a deposit. Which is fine. We don’t even have utilities in our names since they’re all included in rent. I’m in and out of this place all the time renting or dropping people off yet the clerk claims I’m wrong about the policy. There are many car rental places to choose and I urge you to go elsewhere. I am now on a mission to spread the word. Enterprise Strands Loyal Customers!

Very unhappy with this company. The associate on duty was not to blame, as he’s only the messenger. We had reserved a rental online for 9am, Saturday morning. We got there on time with a large line and only one employee on duty. Each checkout took 20 minutes putting us an hour behind schedule before we got to the head of the line. Finally, we were told that despite our reservation we’d need to provide them with a utility bill, credit check, and several references on top of the rental fee and $ 150 deposit. None of this was told to us before hand. This business model is horrendous. I’m a regular frequent renter from Hertz on the other side of town and only chose Enterprise because Hertz isn’t open on Saturday. I will never even consider renting from Enterprise again.