A Dozen Eggs Bake Shoppe

Cookies are almost too pretty to eat but when I did they were great! Great customer service and they customize the cookie design to your needs!

Great customer service and delicious cookies. Love knowing that I’m supporting a small business that does things the right way.

Unfortunately we had a TERRIBLE experience this week with A Dozen Eggs.
I had ordered some cookies from them in October and they did a bang up job, so I figured I had found my new go-​to gift place. Yay! WRONG.
I ordered cookies as a special Christmas gift in OCTOBER, and they were unable to fulfill it because the owner, Dave, never told me a definitive date he needed the shipping address by. He even sent me an email to apologize for the way he handled it — 2 days and 2 unreturned phone calls later. But obviously an apology means nothing when my friend’s 4 young children are waiting for their special ‘Christmas surprise’ from Auntie Kim that I told them about — repeatedly! — that they’re now not going to get. :(Shameful.
Good looking cookies, but with this kind of ‘customer service’ and unreliability, I would *NEVER* even consider ordering from here again. Certainly for the inflated prices I’d expect so much better…
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UPDATED 12÷26÷13 — SO — surprise! My friend received her cookies after all. I am assuming the owner saw this review and decided to pull thru — I have no idea, as the last I heard was that it was not happening, and I never received a message indicating otherwise (minor inconvenience as a gift message was therefore not included I don’t think, and I actually was going to ship them to her sister’s house but never let her sister know as I didn’t think it was happening, etc. More of a major inconvenience in that we never finalized the order, and they sent a ‘Texan’ theme with Dallas Cowboys helmets — when they are moving to Houston [Oilers], which I had already mentioned. ANNOYING.). In any case — was pleased they wound up delivered but wish I was told about it and that it happened without me having to post a negative online review … The cookies are GORGEOUS looking — so I am dying to use them again, but I’ll have to think about it.
As a result of this development I changed the review from 1 to 3 stars — (and as I said, when I used them in October it was a great experience and I would give them 4 or 5 stars for that order).

I have been ordering cookies from A Dozen Eggs Bake Shoppe for a few years. I have always been nothing but extremely satisfied with their delicious and creative cookies. Their customer service goes well above any other company I have ordered from, and their communication regarding shipping is much appreciated. A Dozen Eggs Bake Shoppe is the only on line bakery I order from. You will not be disappointed.