My grandfather has had the same bible that he reads daily since I was a little girl. He loves this bible so much that when the paper cover started falling apart, he used cardboard to keep it together rather than just buying a new one. By now, even the pages were falling out. I called and made an appointment to come in and get an estimate and Colleen was extremely kind and helpful. She showed me different covers we can use and even suggested gold stamping his name on the front of it. It took about 2 ½ weeks but I kept receiving calls from them to give me the status on its completion. I picked it up and was amazed to see it was nowhere near the tattered bunch of papers I had dropped off. My grandfather we brought to tears when I gave it to him. The whole experience was wonderful and seamless from start to finish!