Walgreens

The clinic and pharmacy are amazing! The past 2 times I have brought my kids here when our dr’s office couldn’t take us, the assistant and nurse were both outstanding. They went out of their way to be accommodating and were extremely understanding.
Thank you for caring about your patients!

Contrary to the previous posts, I actually had a great experience with the clinic. I needed a physical for my job, and they scheduled me at the soonest time available and actually took me in to get it done early, since I had shown up for the physical early. This one star is for the pitiful service at the pharmacy. Once, they actually took my prescription slip and told me it would be done in about an hour. I came back in an hour to find out they were unable to fill it because they were one pill short… which would have been useful information before they took the script. On a second similar occasion, they took my script and waited until I came back to pick it up to tell me that there was an insurance issue and it could not be filled. Again, would have been nice to know in the beginning when I dropped it off. Since most people want their prescriptions completed quickly and without hassle, I would suggest that you all either go to the Walgreens on Lake and Waukegan to fill your prescriptions or go to CVS Pharmacy on Dempster in Morton Grove. Both places have been extremely fast and very helpful when I need additional information. At CVS, they have actually contacted my insurance company for me to have a few questions answered. Just avoid this Walgreens. The time and inconsistent service is enough to ruin anyone’s day… and leave you without your medication.

Store #: 4503 — On 8÷18÷14 I walked in just as the store opened for the day at 8am to have my ears checked for an infection (they had been draining fluid for a day or so). The clinic area was dark, no one was there. I started signing in on their computer & about 5 minutes later a PA walked in (rushing as she was clearly late for work). With her jacket still on & her purse still on her arm, she told me that she wouldn’t be able to see me today because she had appointments lined up — the first one scheduled for 8:30am. I looked around & reminded her that I was the only one there & she still refused. I had been to this clinic a few times prior & never had an issue. This woman absolutely refused to see me. Again, I was the only one there. When I asked her about her not showing up on time, she grew angry & confronted me with 2 more excuses as to why she wouldn’t see me. From «it takes about half an hour for me to set up» to «I can’t treat anyone with draining ears». If it takes a half an hour for her to set up, shouldn’t she be there to do so at 7:30 if the clinic opens for business at 8??? Instead of treating my ear infection, she argued with me for 15 minutes & ultimately suggested I go to another clinic because she was booked for the morning (which I did, that clinic looked at my ear & prescribed my meds all within 15 minutes). This woman was ignorant & rude! I told her that this is a WALK IN CLINIC, she said that Walgreens is steering away from treating walk-​ins & leaning more toward taking appointments (another BS excuse???).

Came in to the Take Care Clinic. The woman was sitting at her desk with seemingly nothing to do, but she still managed to treat me like I was bothering her. I was told that they didn’t take my insurance, which was bs because my husband came in to a different Walgreens a few months ago and had zero problem (we have the same insurance). No matter, I said, I really just needed a strep test and I’d be willing to pay out of pocket to get it taken care of. Filled out all the information, waited my turn (did I mention I was the only person there?), and when I was finally called I was told that they didn’t treat women who were pregnant. I mean, fair enough, I suppose. But I was pregnant when I arrived, and it would have saved me quite a bit of time knowing that from the get-​go. The bad review is really just about the bad customer service here. Grumpy people, not helpful, and considering that they are dealing with sick patients, they should do better.