Skokie Valley Air Control

Tried to get quotes from several companies to replace our hot water heater boiler. Ended up with two, one from Skokie Valley. Tony did our estimate and answered my questions and got back to us quickly. Carlo did the installation which took much of the day. Did a nice job for a good price. The boiler works well and we plan to continue to call them again.

We decided to upgrade our Heat/​AC to a modified kind of zone system, but having an older house with ducts not really in the best configuration for what we wanted, we called Skokie Valley. They were great in working with us and our system to give us what we wanted. And when we had a question about the system, they came back and went over it with us. I trust guys like this much more than some of the «big» companies. Over the years they have been honest, and their prices are always lower when we get bids for a job. In other words, I trust these guys and they have never let us down.
Why am I writing this? It’s so easy to complain when we don’t get what we want, even if we are wrong, but we don’t often tell when things go good. I think it’s responsible for consumers to give both good and bad reviews, not just wait until there is a misunderstanding and then use the internet to «punish» somebody.

Same day service… Tony was great. He came right in, worked with me to diagnose the problem and had the burners (or whatever they’re called) unplugged within 30 minutes. Great price too. We have heat!

I think that they know what they’re doing, and they are very responsive. However, the operation could definitely use several months in charm school. On all counts, they were very brusque and certainly not into the nuances of customer service. Repair work today is costly, and the customer should not have to tolerate any form of cockiness in the course of the experience. I will not recommend them nor use them again … and have since discovered that numerous people in my building feel the same way.

We’ve used them several times since we bought the house 7 years ago. When we bought the house we had to replace the water heater. They came out to vent it for us. When our A/​C units (we have 2) started failing — they came out again last year and gave us a freon injection which helped alot. This year — both condensers finally died and had to be replaced. I got quotes from them and from another major name company and Skokie Valley”s quote was lower than the other by like $ 4,000! The other company was planning to replace lots of things that are working fine and i don’t think needed to be replaced. I also had a 3^rd guy come out to give me an estimate and more than a month later he still hasn’t called or sent a quote. Within the week our new units were installed. $$ is tight right now and they were able to get us financing through Wells Fargo. So — all in all — a very cool experience. I really appreciate that they didn’t just walk in & plunk down quotes for lots of $$. They have been very willing over the years to teach us how to detect & fix small problems ourselves before we spend the $ for a service call.

We hired them to do a full install at the in-​laws since they did such a good job with our install several years back. They did a great job and cleaned up after themselves. Price was very competitive and they stand behind their work.

We have used Skokie Valley since we remodeled our old (1902) home in Evanston about 15 years ago. There are some complicated things about the heating/​cooling systems — and these guys stand behind their work AND have the institutional memory so that the guys who come out know about the systems in detail.
I recently had a service call where I wasn’t happy b/​c the tech came out and worked for 2 hours without resolving the problem. Wasn’t very happy about paying for that. Called back and one of the Sr. Engineers came out, spent another couple of hours resolving the problem and never billed me.
I highly recommend them.
@tomob

They are so hones/​t helpful/​experienced and caring — they have never let us down. We called them this morning as we thought the a/​c was broken. Before coming out for a service call — they walked us through a trial and error of what could be wrong while on the phone and determined that we had a fuse out and we re-​set it. They could have come out and charged us for a visit to determine that — but they diagnosed the problem with us on the phone and and saved us that us that cost. We have used them for over 25 years — furnaces — a/​c — roof vents — coil — and they have always provided top notch advice and service, and they stand behind their guarantees. We trust them completely and highly recommend this company.

They just left after an emergency call to them this morning because our AC was out and I have asthma and a heart condition. They were here before 10AM found that it was a very easy fix and for a very reasonable price I am now sitting here ve’very comfortable. We’ve used them for many many years and will continue to use and recommend them for many more.

Although the people are nice and I used this company for YEARS, I am now VERY ANGRY and DISAPPOINTED. At the end of Feb, 2011, my furnace needed a $ 731 repair. Then at the end of Nov, 2011, I learned my furnace had a cracked heat exchanger and repairing it could cost $ 900! I had to pay $ 90 to learn this. Why weren’t any cracks seen in February??? Although they offered to apply the service call to the purchase of a new furnace, their estimate was significantly higher than other local dealers. Then to make matters worse, I learned that Skokie Valley put in the wrong furnace to begin with– it was too large for my home!
I expect better from this company. The least they could do is to refund my $ 90 service call. They refused.