Enterprise Rent-A-Car

Experience was good. My only complaint when i got to the establishemnt it seemed understaffed as there was only one worker helping everyone and i waited for like 15 –20 minutes to get my rental

i been enterprise customers for several years. i ve been renting this location several times, its been positive.experience. they do best to help customers. Branch manager Mr Morgan and Alex you guys are great. i wish you for your success, iam impressed with services. Usually enterprise your services is great no wonder why iam hanging around so long, more next time

Great. Very helpful. Nice and clean car.

I have rented from this location only once so far. But the first impression has been positive. Helpful staff and good service. This location could use some extra help by adding staff to save time for customers. But other than that my experience with this location was pretty good.

Tuesday afternoon June 24^th, 2014 I drove back home to the northern suburbs of IL from MI. I did not see any damage at all on the top of the car.
Wednesday, June 25^th, at 6:30am my mom returned the rental car back to their office. It was 1 hour before they opened so she dropped the keys in the drop off box. She will testify that she did not see any damage on the roof of the car. About 5 minutes after she dropped off the car I picked her up at that same Enterprise office. Therefore there was about 60 minutes between the car being dropped off and Enterprise opening their office.
Thursday June 26^th I received a call from the local Enterprise office saying basically everything was fine on the car from their end and just wanted to see how the rental was. I said it was fine. The person on the phone from Enterprise not only didn’t talk about any damage to the car but said it was fine.
That next week I get a letter in the mail, dated Thursday 6/​26, that damage was done to the car but no description of any kind.
I visited the Enterprise office at Thursday ⁷⁄₃ at 2:30pm and spoke with Matt. He said he would speak with Alex because they both saw golf ball size dents on the top of the roof. I informed him that I did not see any golf ball sized dents on Tuesday. I, nor my mom, did not see any dents on the car on Wednesday before we dropped the car off. I asked him to recheck. I asked if the car was there for me to view and he said no.
Friday ⁷⁄₁₁ between 1−2pm Matt called me and stated what he said previously. I asked him to send me pictures of the dents on the roof. He said he would. I gave him my email address. He never sent them.
Monday ⁷⁄₁₄ I called Matt at 10:15am. I again asked for him to send me the pictures. He asked for my email address again and I gave it to him again. He called me back later that afternoon saying he could not send me pictures because the car was already at the body shop.
My insurance company paid $ 1,180 for the damage and AMEX paid my $ 500 deductible. It felt like extortion because I never saw the car before they took it in and I didn’t see any dents even in the pictures they sent me.
If you rent from here take lots of pictures before and make sure you drop the car off with them present.

In June of this year, we planned to leave early (8 am) for a trip to Memphis, TN. My husband had reserved a convertible from this company to pick up at 7:30am at this MG location. I must note that my husband reserved the car 5 days in advance and even went into the place 2 days before we were leaving to confirm the rental. Bright and early we awake and go to pick up our rental car. On arriving at the store, we are told by the branch rental manager, that they had no convertibles, and, for that matter, had no CARS at all. He told us that the worker who had taken our reservation would have to be «talked to», completely thwarting the blame, and blaming our problem on an underling worker. The employee at the desk said she would inform us when the first car arrived for us. She asked if this was ok. I said it wasn’t. But what could we do? It’s the day of our trip. Upon calling a couple other rental facilities, they were all booked. We could not immediately get anything. No big surprise as most places don’t rent on the «day of». That’s what a RESERVATION is supposedly for. So, we wait… and wait. Finally my husband calls THEM at 9:00 am. And suddenly they have one single car, a VW Jetta. Which means they had this car and didn’t bother to call and inform us! Would this car have been gone as well, if we hadn’t called them to check? And who is driving our Mustang? Probably some «suit» who’s car broke down and he had to get to work at his accounting firm. So we have the car now and are on our way. Yet, I am seething. This is classic bait and switch/​double booking. Plus, putting us off 2 hours on our vacation is inexcusable! They gave us half a tank of gas as a reward. Not enough IMHO. They said «Thanks for working with us.» (Like we had any choice). Do not trust this company. Go elsewhere to make your reservation. I also advise that you check, recheck, and then recheck again on your reservation. These companies are all out for $$$ now. Bottom line. They need to rent the cars, and will, at your expense/​time. Just like doctors, they overbook to make sure they DO get their money. Then give flimsy excuses to those who they just can’t accommodate. The disorganization, lack of caring, and the manager putting the blame on an employee who was not around to defend himself is disgusting. I have no respect for this company. They left us in the lurch with no options, and 2 hours less vacation time. AVOID!