Autoplicity

Worst experience ever!!! Wrong part, still charged me for shipping on the return item, and 15% restocking fee I will NEVER recommend anyone to use them ever!!!

Well I feel pretty lucky I actually received the item I ordered but the one star is for the whole experience I went through. The item was 20 replacement lug nuts which their website clearly listed as 29 in stock. After a few days I get a notice it’s back ordered and may ship in a couple weeks. I’m thinking WTF is this? So I call customer service line and wait 20 minutes to talk to someone who informs me they basically have no idea when it will ship as its drop shipped from manufacturer. Oh don’t worry my card was already charged and a refund could take 3 days to process. So I wait another couple weeks until another email update come that says my item could arrive in another couple weeks. At that point I call and cancel my order thinking I’ll be lucky to get my money back. Later that same day I get a FedEx notice that my item had shipped which was strange timing. I feel very lucky I got the item I ordered as the whole thing felt like a scam. I won’t ever do business with them again especially after finding all the negative reviews out there. Find a better company to do business with.

Ordered stainless steel brake lines for my car. I received a random oil line. This is where it gets really interesting. The receipt inside the box has all the correct information and the correct part number that I ordered on their site, yet I still received an oil line? Horrible company, customer service is your classic run around. They should be shut down immediately. I am just glad I didn’t order anything expensive because I’m never going to get my money back from these clowns.

I ordered a $ 400+ part on a Saturday night, however their website allowed for a incompatible part to be ordered so I sent an email immediately after the order. Without receiving a response on Monday morning, I called the facility at 11a EST to cancel the order. I was sent to 3 different people before someone finally confirmed the order would be canceled. At 4p EST I received an email stating that the part had been shipped! I called back immediately and was told that they were not able to cancel the order on time and that I would have to refuse the delivery. However as the part was being delivered by UPS without signature approval, there was no way to simply ‘refuse’ the shipment. Instead I had to go through a lengthy RMA process which took about a week to complete. Due to the size and weight of the item I requested UPS pick up the package, however Autoplicity did not cover that cost. So a mistake on their end cost me over a week of trouble, unavailable funds AND the added cost of the pickup from UPS.
On the positive note, apparently they ship stuff pretty quick…

This company is a scam. Their website says «easy returns; however, I contacted them to cancel via email and phone immediately after placing my order, and the item still shipped. Even after I had received an email stating that the order would be cancelled. I called when I received the item and they said I had to fill out the return form online and someone would contact me. I did so, they asked me to send pictures, and then I never heard back. Prices were higher than other sites, but I always try to patronize the smaller shops. Terrible customer service. Would never recommend!!!

I should have read the reviews before I ordered anything from this place. I ordered stainless steel brakes lines for a BMW M3 (pretty simply, right?). What I received were brakes lines for a Honda Accord. You would think it would pretty easy to return the WRONG parts which were delivered, but after a month of trying I am still not getting anywhere. Their customer service line is a joke and I will contact the BBB as well as Amazon which was the party that did the payment processing. I am happy to update this review if Autoplicity responds.

Filed a complaint with BBB and autoplicity is trying to hide from responsibility by saying how they never received any contact so they cannot help me and I should just use the manufacturer’s warranty for the product.
First, it’s not a warranty issue when the product I received was in unacceptable condition. Second, usually the distributor helps with the warranty process for Tokico Illuminas and they won’t even own up to that. Seems like autoplicity had a broken product and didn’t want to deal with the manufacturer’s warranty themselves so they just ship it off to a customer so they can deal with it. Extremely poor customer service and extremely poor care with their product. Shady company that will try to avoid responsibility.

Rip off company. I bought four (4) door knobs. The website said door knobs «TIMES 4.» They sent ONE, and told me it was just a mistake on their web site. Still charged me 4 TIMES the price of other websites. They are DECEPTIVE LIARS! AVOID!

I saw on their website tire pressure sensors for my truck at a great price, so I ordered 4 of them. What I got were tire pressure sensor rebuild kits. Then this company wants me to pay
to ship them back. They show a picture and describe the product as a complete tire pressure
sensor but don’t ship you want you think you’re getting, then want you to pay the return
shipping. Never will order from them again.