TGI Fridays

Review from 12÷22÷15 about 6:00p.m.
We walk in and are seated at a dirty table where there was food in the menus. We are greeted without a smile, without recommendations by Blanche about 5 minutes after being seated. I ask what the drink specials are and she basically throws the drink menu at me for me to look myself. We order House Long Island from the drink specials and water. She leaves and comes back about 5 minutes later w/​o our drinks and ask are we ready to order. We order a burger and fries and the chicken skillet. Our drinks arrive and another server brings it to us w/​o a straw. We attempt to stop another server to request for a straw who looked us in the eyes and said I will be right back but walks around to avoid where we were sitting. Our server comes back about 5 minutes later brings us straws and drops it off on the table w/​o a word. We are finally brought our food about 10 – 12 minutes later after 2 tables were served before us after we were seated first. Food was hot and good. The server has yet to come back and fill up our waters or ask if we would like another drink, and we have yet to stop another server and request extra napkins and to fill our water. She comes back to the table and we just request for the bill, she doesn’t ask if everything is okay, how was the food or any dessert. When we receive the bill 2 minutes later we notice we were charged for the Ultimate Long Island. We tell her she rang this up wrong, she goes and speaks to Paula who said she will not take off the bill because we drank it. We requested to speak to Paula, she came and said well we should know that it was the Ultimate and not the House (although it was on the drink specials and I don’t drink all the time), then said her server didn’t ring it in wrong because they are trained not to but that we were lien. That her server wouldn’t make an error. I was appalled that she felt her server walked on water especially with the crappy service along w/​being called a liar. This is unacceptable. She finally took it off. I have never been called a liar by management! I will never come back to this establishment again!

I like the grilled chicken cobb salad was really good with the 2 rolls n fruit punch haven’t been there n a min…

Horrible experience. … the kitchen was extra slow. Took over 40 minutes to get our food. Then my smoked stacked house burger was not as I ordered it. I asked for no mayo. …I’m allergic. Returned to the kitchen and it was returned to me lukewarm with only the buns swapped out per the waitress. What??? !!!

Drink runner spilt alcohol all over my car key that costs 200 and my galaxy note 4 doesnt apologize my girlfriend almost finished her entire drink starts gagging at the table after finding a fly in it threw up in there bathroom the manager MONZEL JACKSON comes over to the table with a smart a$$ look on his face instead of apologizing he comps the drink… no gift card no discount. he has 0.00 customer service skills the food was good the waitress NONI was very pleasant and professional the host CHRIS was superb but i hope you fire the $hit out of that manager. We will not EVER BE BACK. we had a 178.00 bill bought 5 drinks 4 apps and 3 steak combos tipped $ 65.00 i hope there is another tgi fridays close but DO NOT visit this one.

Came here with my son today to enjoy a nice afternoon lunch/​dinner. I ordered the Jack Daniel’s chicken and shrimp and he got the kids macaroni and fruit cup. My waitress was very young and slow to bring out the chips and salsa which actually ended up coming with our meals. The food was fine but everything quickly went downhill the moment I asked for a refill. Keep in mind that my glass was literally filled 75% with ice! This is no exaggeration! «Oh I’m sorry but that’s gonna be an additional charge!»…I asked her could we make concession for this one occasion and she said no and that they would charge me. I asked for the manager who then came to my table and agreed to take care of me this one time and that next time it wouldn’t be that way and I agreed. My waitress comes back to my table 15 mins later and asks do I still want the juice and I said yes! Then she said that her manager said she didn’t agree to give me the refill. I then became flustered and requested that she come back to my table. This time a higher up manager comes wearing a collared shirt (typical rank status attire for restaurants). She then finally agrees to refill me and now I’ve been waiting 30 mins for a freaking refill of cranberry juice!!!
This was a horrible experience considering the fact that it was only cranberry juice, not Patron or Belair champagne! When we arrived, I had to circle the parking lot and found the last parking spot wayyy in the back of the restaurant! This place is not hurting financially! However, they tried to make me feel as if their bottom line was going to be greatly effected by refilling my cup! What a sham! I’m a Network Engineer and paying for a refill is certainly within my budget but that doesn’t mean that I will allow a place to mistreat me as customer! I will never patronize this location again! Fellow Unilocalers do not come here. TGIFridays is still a great restaurant in my eyes but this location is not built on customer satisfaction !!!

Really great service when I first walked in I felt welcome. Service was great and food was great. No complaints here.

The nice hoster (never met a male hostess before) sat us in the bar area and proceeded to praise the newest dessert that was on the menu. If I was allergic to chocolate, I would have ordered it.
Our server was Devon and he was really nice. My and my friend both ordered a Jack Daniels steak, she got the ribeye, I got the sirloin. They’re not worth the money. I had to fight to cut my steak which I ordered medium rare and she got a bloody steak and she ordered medium well. Devon was very prompt about getting our dinner back to the kitchen to voice our complaints. I didn’t care for the fact he didn’t even try to see if I wanted to order anything else… I didn’t want to but it should have been asked.
We witnessed him talking to the manager since we were so unhappy with our meals… he never came over to the table. Just disregarded us like it didn’t matter.
The fact that hostesses and servers have more customer service experience than the manager is a damn shame. If I could have half a star, I would.

Went here today and enjoyed the endless appetizers so good. Amazing waiter named DJ went above and beyond to serve us. Loved it.

My girlfriends and I decided to visit this location expecting to have a wait to be seated as it was a Friday night. We asked if we could visit the bar while we waited and were told the bar was full. By surprise we were seated in like less than 15 minutes.
My disappointed came when we sat and ordered our drinks it took over 40 minutes to get our drinks. By this time our meal came out. We spoke to a manager and nothing was really done about it as our second drink took just as long. Will not go back due to lack of service from the bar and the manager.

Worst service ever. Waited nearly an hour for our food until we walked out. Never coming here again.

Great place to eat. Just recently had a major face lift to the interior and currently is under construction for exterior but still open. This location has frequent live bands and is always a good time.
I typically sit at the bar and the patrons are friendly and easy to talk with. Mark and Veronica are two kg the many awesome bartenders up there so ask for them then tip well when you get great service.
Food is always fresh and arrives in adequate time. This place does get busy for dinner so be prepared for a wait from time to time.
The new bar set up is great with plenty of flat screens.
Only downfall is parking can get crazy, I suggest not parking on the angled spots next to the building as it’s very tight.

If I must give a star, it’ll have to be a 1 star. My son and I walked in at 2:05PM today (Sat) and were seated pretty quickly. From there we just sat and waited and waited until finally just walking out. That was at 2:28PM. No one bothered to come say «hello, I’ll be right with you» or anything. Two thumbs down from us
PS: I heard one customer complaining because they took 15 minutes to come back with his credit card while he was trying to leave.

Service was great. Food was great for a corporated restaurant. My boyfriend and I ordered so much because everything sounded yummy. Pleased with our experience. The sweet tea was extremely sweet, however, and our waitress was like «it’s that ghetto sweet tea huh» and she fixed right away. I’ve always loved TGIF, including those potato skins from the frozen aisle.

Service is alright. The best thing here is the Jack Daniels burger! Lord I would eat that every day if I was allowed!

They often get larger orders wrong when you call it in even when you have the person on the phone READ it BACK to you and it is CORRECT. This is because the person who reads it back to you is the hostess and not the person who keys it.
So they try to show you the receipt that was keyed (incorrectly) to show that you did not order something. And the only way of «proving» that something was really ordered is if the hostess admits that the mistake was theirs and that the person who keyed it, keyed it incorrectly.
They really need a better system for calling in orders. Seems like they are always messing up something. Three stars instead of two because if they are wrong, they will usually give you the meal on the house for the inconvenience.
But sometimes its such an inconvenience that I wish that I could give 2 ½ stars. Not quite 2 stars, not quite 3.

My kids and I were in need of a little «us» time, so we ventured to Mt. Zion Rd. My daughter wanted to use one of her «Reading Is It’s Own Reward» coupons from school, so that pretty much sealed the deal on selecting T.G.I. Fridays. We were told it would be a 20 minute wait to find seating (even with the restaurant being only 60% full), and 20 minutes it was. We were seated and waited on by Pierre. Pierre did an awesome job, though you could tell that he was a little flustered. We ordered drinks, which took a little while to get to us. The Mango Peach slush… yum. We then ordered an app and our entrees, with the kids getting chicken strips, cheeseburger, fries, and a fruit salad. I ordered the Korean Steak Tacos cooked medium. (I keep setting myself up for failure regarding steak temperatures…) The food took about 30 minutes to get to us, with the kids’ food coming first, then the app immediately after, and then my tacos. The appetizer, we ordered the Pick Three-​For-​All pretzels, Fried Mozzarella, and boneless wings. The mozzarella was COLD. It was so cold that the cheese solidified throughout the whole stick. I asked him to take it back, but by then the kids were eating it up, so I left it alone. The Korean Tacos were DELICIOUS! I didn’t really care for the lettuce on top, they should substitute that for more cilantro, but oh man they were good! The jasmine rice had a garlicky flavor that I loved, and the Sriracha was perfect on the tacos. When I asked for the check, it took a while to do because Pierre kind of disappeared, but he still gave excellent service.
I don’t know if there’s a disconnect with the kitchen and the servers, or if they need more employees, but there’s something amiss with T.G.I. Fridays. The food was fine, but the service…

Slow service at the front door to be seated. Waited about 20 minutes before we got seated. I had order ribs with vegetable and coleslaw on the side and not the fires. When the food came out i got the ribs and fries with coleslaw and no silverware, but my order was wrong. So i ask about my vegetable and she say sorry and went to get it, after she came out with more coleslaw, which she say oh i thought you was missing your coleslaw. That when the manager walk by and check on us and took care of the problem and personal bought out my vegetable and he assured us he will do everything to make it right. Most of all the best part was the manager made an attempt to get it right for us and which he did. Service will need some working.

Now as a person in the industry I am very forgiving when it comes to service, but we received some of the worst service ever. When we seated we sat there for a good 5 min before being approached by our waitress. We received no apologizes or even a name from here just a quick what can I get you to to drink. When she finally came to take order she did so without writing it down. We ordered an appetizer and two entrees. The appetizer never came and the meal came out slightly off. The steak was missing the Jack Daniels sauce that it was supposed to be marinated in. My burger was fine. Even after giving awful service the entire time when she greeted us with the check she finally gave us a wide smile and said thank you guy have a great evening in hopes of getting a better tip than deserved. Won’t be going back any time soon.

This was by far my worst Fridays experience! The service was slow our server have a terrible attitude and made it seem like we were out of line for asking him for a refill on our drinks after waiting for a while for him to notice. My wife ordered the sizzling chicken and cheese her usual dish when we go at out Fridays in Cali, but this time the vegetables were way to big and this was a total mistake going here

Slow service at the front door to be seated. Waited about 10 minutes before seeing someone. Lackluster food but it looks like they have now added a wine section. I think this T.G.I.Friday’s is the perfect example of why I hate chain resturants.