National Tire & Battery

I’ve been to enough places of business, getting my oil changed, to know how long it takes… Hell, you have places that get you in and out in 15 min, and you don’t even have to get out of your car. I, ladies and gentlemen, sat at this location for 1 ½ hours; all the while watching the mechanics chill and blast music (I did say «PLACE OF BUSINESS», right??) for their enjoyment.
Now I’m 28 year old, so I like music too, but BLASTING YOUNG THUG — «BEST FRIEND», might scare a few souls…
Thank God that I brought a $ 19.99 coupon in with me, because we would’ve been arguing at the counter if I was paying $ 60 for 1 ½ hours of wait time.
P. S. Oh yeah… I HAD AN APPOINTMENT THAT WAS SCHEDULED 4 DAYS IN ADVANCE, that was MANDATORY!!!
For an oil change…
Never again…

This store in Morrow sucks, they are a big rip off and not at all professional, when I had a flat tire and unfortunately it happened that I was near this shit store and got trapped. They wanted me to change all tires saying all kind of crap and made me change all 4 tires, the worst part they did was they made me pay by changing the wrong size of tires in my Chrysler Pacifica and was feeling funny while driving since then. When I had a warranty claim in 1 of the tires I went to the nearest NTB outlet in Buford and they gave me the right size tyre as per the vehicle manufacturer and I wasn’t aware of that till I found funny while driving and gas mileage
cut short my problem now the NTB in Buford wanted me to pay $.450/​-​for the right size tires for the mistake what NTB in Morrow had done to me by putting the wrong size tires. the morrow store is not at all worth half a star, M. Sheriff

I’m not a mechanic by trade, but I have taken classes in automotive technology at accredited institutions. Just so happens I have a desk job at the moment.
Recently my mother was visiting and I noticed after doing a transmission flush for her that the brakes were making noises. Since I didn’t think I had time to do a full brake job I recommended that she just bring it by NTB here on Mt. Zion and have them do a front brake job before she gets on the road. We’ve all heard the commercials from Justbrakes saying its $ 99 parts and labor for the front, so I figured how bad could it be? I was thinking max maybe $ 199 at NTB.
Evidently sending an innocent older woman to take her car into service is asking for her to be taken advantage of. She came back with an estimate that exceeded $ 1,000.00!!! That’s a G, y’all! Heck, we just bought the daggum car for a tad over $ 4000.
They told her she HAD to get new pads and rotors on all four corners, and of course it needed a brake fluid flush as well. But a grand? Come on now. This is a 99 Volvo, not a Rolls Royce. I think if she needed new pads and rotors all around and a flush then $ 600 would be on the expensive end of reasonable. Take it into four digits and I’m at a loss for words.
I immediately rearranged my schedule so I could do the work they recommended — I purchased high grade pads and rotors for all corners along with the required DOT4 fluid (NTB’s quote specified DOT3 which is incorrect for this application), all for under $ 200. That’s after a $ 20 rebate and a couple coupons, but still. NTB’s quote for a rotor was over $ 100 per corner — Wearever «gold» rotors were under $ 40 each at Advance. NTB can claim there’s are sprinkled with fairy dust or whatever they want to say, but Wearever gold exceeds OE specs so they’ll do just fine for a 62 year old lady.
Oh, by they way — the rotors they claimed were dangerously below specified thickness actually had 3 mm over the minimum thickness in my shop manual. Still, since I was pulling all the wheels off I figured I’d freshen everything up. The point here is that the need for this scale of work was highly exaggerated by NTB staff. I’ll hold onto the old rotors for a while should NTB dispute this claim, but eventually I’ll find a Volvo enthusiast to give these to since they can be turned (resurfaced) and reused.
The work took me four hours, and reminded me that there is a reason I studied auto mechanics years ago — to keep from getting ripped off!