Days Inn Morrow Southlake

Welcome to «Hotel Cortez» in ATL! I booked this place just for one night as I was arriving pretty late and had to leave early morning to TN. Basically just a place to crash! Once we walked into this Hotel I already knew this place was going to be a nightmare. I’m gonna describe the elevator, hallway, room, bed sheets, floor, bathroom … in one word — DEPLORABLE! My friend and I slept on the chair because we couldn’t stand the smell of the bed sheets. Also, I want to mention that I ran into 3 crackheads on the hallway sitting on the floor next to my room. To make my stay more excited, the door lock was broken! Seriously bad hotel, to be absolutely avoided!

Nasty! I would never recommend or stay again. The room was dirty (cleaning towel was left in the bathtub, coffee pot had a used filter still in it, bathtub had mold around the edges, the edges of the room all had crumbs and dirt, mirror and windows were nasty). The fitted sheet was even on the bed inside out! I did not feel clean or safe staying here. It is back beyond the point of other businesses.

We booked 5 days here thru the Expedia app! The price was very cheap and they were gracious to even allow us to check-​in earlier since we were tired and just arrived from IL driving all night long. However, the room look ok but smelled bad which would be very bad for my asthma… So we cancelled rather then upgrading the room and we were surprised of a possible cancellation fee of 1 night but after Expedia rep contacted the manager of hotel they waived the fee so I’m happy!

Same price as surrounding hotels and the worst out of the lot of them. The room stinks, the window is cloudy and dirty, the AC can’t cool the room, the lighting is really bad and these are just what I noticed after the first 1 hour of being here.
The pool is closed upon arrival and when asked why the pool is closed during the hottest months of the year, they did not give a reason. When I walked by the pool it was apparent why it was closed. The water was greenish, yellow and appeared to be stagnant up until recently due to the amount of bubbles that were floating on top of the water.
The staff is rude and does not care about anyone but themselves and their personal life. The room service personnel were sitting down with feet up and didn’t acknowledge anyone nor were they helpful when I asked for an additional towel as the one in my bathroom had a yellow stain on it.
Days Inn should fire the person who manages this place and start over. Do not stay here, you are better sleeping in your car.

Walked onto 3^rd floor smells like a Jamaican ganga festival. Décor dated. Big hole in our room. Curtains don’t close.

I’ve stayed here twice on the third floor and the rooms were fine but during my most recent and last stay here our room was on the ground floor and it was in very poor condition. The drywall near and on the ceiling was in bad shape in numerous places and there was mold scattered all over the upper part of the walls throughout the room, especially in the bathroom area around the shower and mirror. Not only was the room a health hazard, but the shower barely drained, the lamp shades were yellowed, the phone was covered in stains, and to top it all off there was a dead spider in the bathroom. There were a good amount of TV channels, though.
When I went to get waffles that tasted off from the disappointing continental breakfast with watered down juice I asked the front desk clerk who turned out to be the manager about getting a partial refund for the room but he told me that was impossible since I didn’t complain earlier and had already stayed in it the entire night. I then asked him if he could give me Wyndham Rewards points for my stay and he thought that I wanted to check out and with yet even more attitude said I couldn’t do that since I was bringing breakfast back to the room.
Once it was time to check out I asked another front desk attendant about getting a partial refund for the room’s problems and she asked if I had talked to someone earlier and when I said yes she informed me that I had talked to the manager and that she could not override his decision and there was nothing she could do. I was surprised that I had talked to the manager earlier since he was so rude, but if you have any issues whatsoever with your room you better alert the front desk immediately and then experience the pleasure of moving from room to room until you hopefully find a good one or forget about ever getting your problems resolved or even some of your hard-​earned money back.

Front desk provided excellent service. They were friendly and courteous. Rooms clean and well furnished. Close to I-​75 and stores.