David’s Bridal

I made the mistake of going on a Saturday to this location and it was horrendous. It was mad house of screaming children and several of the consultants dressed like they were chaperones on an episode of «Saved by the Bell». The store is old and not well kept. They didn’t have what I was looking for (a lace ballgown dress that wasn’t strapless) but I will say two of the consultants were wonderful which is why they get two stars, Ms. Sonja helped me and was patient in even the madness of angry brides and shrieking children. And Norma who was helping the young lady next to me was helpful as well. Overall I would advise the dresses aren’t necessarily less expensive but definitely look and feel cheaper and the mayhem of the store will take away from an experience brides deserve.

Dang, where is 0 stars when you need it! Listen to the majority! I will go back to October of 2014 when I ordered my wedding dress. Having never been married, I thought going to pick out a wedding dress would be one of the most memorable moments of my life and it absolutely was not. Though I made an appointment, because I did not have a large bridal party, just my two bonus daughters, I felt like the treatment was far from favorable. Instead of having a stylist to help me fit into the dress, my bonus daughters were helping me. This should have been been a red flag then, but I was in a time crunch and needed something beautiful, a good fit and on a budget. This dress did met all of those expectations. I told the infrequent stylist that I had picked my dress but needed alterations. She said that I would have to come back to make alterations because they were too busy that day to fit me in. So she took the dress, I paid for the dress and that was my experience. As I was at the register paying for the dress, I heard two bells being rang and I heard the bridal parties cheering. When I asked what were the bells for, the cashier told me that the two brides picked out their perfect dress and that’s how they acknowledge their special moment. I said, hmmmm, that’s ironic, because I am here paying for a wedding dress that I tried on, no bells, no cheers, no fun at all. Thinking that perhaps it was based on the price of the gown, I asked if there was a price stipulation and the cashier said no, all of our brides get the same treatment. Sadly, I did not. After the alterations, the dress was in fact perfect for my day and the less than eventful and memorable experience from D. B did not put a damper on it… I just thought since I was mentioning my next experience I would add that I should have gone with my initial instinct and have gone somewhere else.
Fast forward to last week. My husband’s cousin was having a black tie evening wedding last weekend and I needed a dress with short notice. I figured my best bet was D.B. I made an appointment for a special occasion appointment. When I arrive, the lady at the appointment check-​in said, «oh you are hear for special occasion, but we are too busy with the brides right now for someone to see you. I said, but I made an appointment and the response was, the brides are the first priority but I will go see if someone could help you. After about 15 minutes of waiting, I proceeded to go find my own dress but needed a room. There were two brides, one an African American bride with a very large party when men present near the dressing rooms and one a Caucasian bride with a smaller party and only females. When the lady proceeded to take me back to the room, I asked if I could go the side with the smaller party as I didn’t want to try on dresses in the midst of their large party. The lady said, no, I have to put you on this side. I held my tongue and proceeded to go where she led me. I didn’t have anyone to zip me into my dresses, mind you there were men outside of the dressing room, so I couldn’t get anyone to zip me in. I picked a dress that I was okay with, purchased it and went on my way.
Unhappy with the dress, I decided I was going to return the dress in exchange for a Red Vera Wang dress that I adored. I decided to go the first thing in the morning because I knew that the store would be busy later on in the day. Not knowing if the dress was there, I called the D. B in Morrow. I asked to speak directly with the manager, and the associate stated that she busy opening the store and getting ready for the customers to come in. I stated that I was a customer as well and would like to speak to the manager. The girl sighed in aggravation and went to get the manager. When the manager came to the phone, I thanked her for taking the time to speak with me. I told that I wanted to be sure that a dress was in stock and would be available for exchange if I had my receipt and the dress was unworn. She stated that it could be. She asked the associate to pull the dress and kept it on hold for me. I arrived to the store within about 20 minutes. I walked in and a lady was sitting at the appointment desk, she did not greet me. I stood at the front counter where another associate was, she did not greet me as well. Another associate walked passed me with a dress and saw me just standing there, she did not greet me nor did she even acknowledge me standing there. After about another 2 minutes standing there. I eventually went up to the woman at the appointment desk and asked if I could get the dress that I had on hold. She said, I can get it but there is no one to help you with the dress because they are busy with brides. I said, that’s fine, I just need a room. She led me to a room and left me. I was again in a position with no one to help me zip up the dress. Frustrated I lef and kept what I had. In summary 0 Stars!

If I could, I would give this store no stars. I see exactly why this store has low ratings and I wish I would have read people’s reviews before I went. This store should close down immediately. They do not care about you or your wedding. All they care about is making a sale. Here is an advice, to make a sale get better training on customer service. They ignore you when you walk in and when you have an appointment they have you waiting around. First of all ASHLEY is a horrible worker, she is very misleading with everything she tells you and does not clarify any information about how Davids Bridal work, all she is worried about is making a sale. That’s exactly how she made a mistake ringing all 4 of my bridesmaids up under one person because she was so busy wishing we would get the David Bridal credit card with her story. She also failed to mention anything about how much alterations would cost or even mention what would need to be done during alterations. Ladies please go elsewhere, they make a bad name for the Davids Bridal brand. I advise the corporate of Davids Bridal to look into this store and get new employees pronto because I’m sure they make customers turn the other way and you are definitely losing more money than you are gaining.

Had a wonderful experience when purchasing my dress with Norma! She really made it one of the most exciting days of my life! She never made me feel rushed but made me feel like a princess the whole day! She wouldn’t let me give up until I found the dress I was in love with! I’m hard to please and didn’t expect to leave in one day with the dress I loved or thought the staff may get annoyed with how particular I can be but it seemed to be just as important to them as it was to me that I found my special dress! Thank you, Norma, and thank you Davids Bridal! The wedding was wonderful by the way!

Worst experience ever! I went in for alterations today and they were completely unaware. Back in May I purchased my dress from Norma. I too felt rushed. I am plus size so I was told I would need extra fabric and alterations. They wrote down what I would need done and how much it Would cost. I said ok just tell me the total. At that time I was only charged for the dress. so today When I go in for my alterations appointment they saidmy extra material was never Ordered and had been discontinued. So now I’m stuck with a dress I can’t fit On top of that Jena the store manager hung up on me and didn’t Seem to care at all. My wedding is 1-​month away and now I’m scrambling to find a dress. Norma, Jena, and
De’ Andre are the worst people on the planet. All they care about is the sale. If I were not Made promises back in May that they could make the dress work. I would have never purchased it! I wish I could give this stare a negative 5 stars! I Will tell everyone I know to never so to any of their stores!

Went here twice and didn’t like the service either time. The first time I came I felt rushed. They had one person going back and forth between me and another client. I went with my fiancé and he was not impressed. He gave me an unlimited budget and we ended up not spending anything because of their attitudes and lack of customer service. I finally purchased a dress from another David’s bridal along with my flower girl and bridesmaids dresses and yes I paid cash. With that said that’s less money that this particular location did not receive. So today I went to the store to purchase more dresses. Walked in the store barely received a hello. They asked what I was there for which I replied bridesmaid dresses. Oh we will be with you soon. I was there for about 20mins and no one even bother to assist me. On my way walking out its three people at the counter and no customers. Oh ok I guess my small purchase isn’t good enough. Well I will definitely take my business elsewhere. If you do not like your job please find another one. Most people are excited about their wedding. You guys are sitting there killing vibes. B*TCH DONT KILL MY VIBE! LOL but seriously though.

Brandy was awesome. She went out of her way for me even with no appointment and even offered some extra advice that was wonderful!!!

I have frequented this location several times. Some times were better than others. The alterations they do are excellent! If they are not busy with appointments, you are helped very quickly, they make excellent suggestions for accessories. The store is not as organized as I would like, I have been here for 2 bridesmaids dresses. The first visit, it went without a hitch, the second, I walked in and was not spoken to, hey it was a Saturday so no appointment, no love. After tracking down someone for help and telling them exactly what I needed, you would have thought they had done all the work for me and had been helpful the whole time. They may need some part time workers on a Saturday because as a customer, it is not a good feeling to be ignored. There are not many Davids Bridals on the south side of Atlanta or a chain of bridal shops to get a great price. Davids Bridal should represent better.

I want to first say that I have had to buy 4 bridesmaids dresses two were from two different David bridals locations but I have visited 4 different ones with friends looking. I have had a bad experience at every Davids bridal but this one is definitely top two for worst. Number one, they lost my dress. Now mistakes happen but when I have made arrangement for a dress to be picked up at a certain time shouldn’t you have already looked for it and have it ready? Keep in mind that this wasn’t the first thing. They are rude and not enough help. Every time I have went in there with a friend or family member for them to look (because I refuse to) they never help. I am getting married soon and I have a very large bridal party (8 on each side) plus all of the family that would have used them. The lady that helped me last saw my ring and asked when I was getting married and I told her and she asked if I was using Davids bridal and i informed her that it depended on how the day went (if I was making commission I think I would be extra pleasant to this group) well needless to say she was very rude and inattentive. I went to Anya Bridal and used Savvi Formalwear and they are AMAZING they have great deals, an amazing staff, you work with one person for your whole party, they call you back, they call you to check up on things, I love them!

Well, I haven’t really experienced better cause I was all about ordering my dress online and avoiding bridal retail stores at all costs, but I needed to go in and see what on earth my size is on wedding dresses (two I’ve ordered were too small or too big). I went there also cause there were a few dresses that fit my budget (yeah, me not spending $$$ for a one-​day corny outfit).
Well, it was nothing fun. I felt pressured and uncomfortable. I wish the person who helped me had brought me more dresses to see after I tried on the two first ones, based on my reaction to them. I had actually shown her pictures I had printed out from the website but she said she could not see very well (eye-​roll -«so then would you like to see some pictures in our catalog?» Nope, she never asked me that). So, that was out. Then she had me wear these undergarments that did not fit very well, but she made no effort in bringing me alternatives. She just said, well you’d have to get the smaller size… Well, how about me trying it? Then she kept pushing this one dress and she saw I was reluctant. Then she said: If you don’t love it don’t get it; they tell us to tell you that if you are not 100% don’t get it. Well, I am not 100% so how about giving me some other options. Then she said, we are getting busy. Well, once she said that I was out. Sorry, I am not spending $ 600 on a rush cause you’re getting busy.
Also, do they always stay with you in the dressing room? It was totally awkward discussing «how I met him» semi-​naked in a closet with a stranger I had never seen before. She could have warned me at least that she’d help me get dressed.
They were all nice and polite in the store though. Just not very efficient or helpful. I guess I’ll try another location

Do not buy your dress from David’s Bridal. The consultants are on commission, so they are only concerned about making a sell. The sales consultants have very little patience and often rush you into a decision. The sales consultants also claim that it takes 6 months to order a dress. This is a lie! I received my dress within 1 month.
I accepted the fact that as a inexperienced wedding dress buyer I was taken advantage of by David’s Bridal, and decided to make the best of my choice to purchase a dress from them. What initially attracted me to Davids was their reputation of inexpensive gowns. I believe you can get better quality for the price I ended up paying for my dress.
The straw that broke the camel’s back was when I took my dress in for alterations. There are black marks on the dress from where it was pressed improperly. The stitching was broken in many places on the dress where there are pleats, and the beading/​décor is falling apart. It all looks like it is a result of improper pressing. When I brought this to their attention, I was told that it was because the dress was cheaply constructed. I WILL NEVER BUY ANYTHING FROM DAVID’S BRIDAL. I SPENT TO MUCH MONEY ON MY DRESS, ALTERATIONS, BRIDESMAID DRESS, JUNIOR BRIDESMAIDS DRESSES, AND SHOES FOR ALL TO END UP WITH A SUB-​PAR WEDDING.

In my experience the staff here was unnecessarily rude & had a very foul attitude. I was here to get a bridesmaid’s dress. Definitely would not shop here again in the future unless I have to.

I went here to get my bridesmaid dress. I didn’t get much help. I know it was busy, but I needed help with the fit and all that (I hate this kind of girly stuff… geez). So, I wasn’t impressed with the customer service.
Also, they need to add more windows or different lighting or something. It was just so dreary and blah in there. If you were happy before you came, you’re gonna be depressed and in need of some medication when you leave. I want it to be bright and light and beautiful in a bridal store. Come on David, just be that!

After painful memories surrounding my wedding dress being destroyed by the alterations department at this location, I found myself forced back recently after many years had passed to place an order for a bridesmaid’s dress. The staff was cold and unfriendly. I was told that I just HAD to order this dress by January 30 to have it arrive by April 25. Now I have an email from them not even two weeks later that my dress has arrived at the store. Fail, David’s Bridal. You intentionally force people to spend money much earlier than necessary. You practically hold a gun to brides’ heads pushing your in-​store alterations when honestly I would have been better served with a blind monkey. I’ll be dipped in doo doo before I deal with this store again, EVER. I say a little prayer that I’m not power sold alterations when I pick up this new dress. I might just spit. I should have driven back to Kennesaw. It’s worth the hour ride not to shop in Morrow.

This location of David’s Bridal gets one star from me because they lied to us. They told my friend she won a «spa» day. She and her bridesmaids (or guests of her choice) would be getting facials, mini-​massages, and a spa lunch. She was thrilled and invited me to go along. I agreed, even though it was pretty far from where we both live. I figure if it’s a free spa day, I’ll make the trip.
It was not a spa day. It was a Mary Kay party. We were furious when we figured out we’d been duped. We’d gone almost an hour out of our way only to be lied to. Even when she called to clarifiy some things, they continued the sham. Beware brides out there. If you win a «spa» day from this DB, it’s a lie. There’s no spa, no facial, and you have to wait in line for a massage. There were several women there who went twice. The food was clearly made by the «consultants» and was sketchy at best.
I suspect other locations engage in something like this, but this is the only one I know for sure.

Some of you may think… «David’s Bridal» and roll your eyes… But you know what? The staff here at the Morrow store is awesome. They’re always having sales… And it’s a wedding, although a wedding dress is important… You wear it once!
Brandi is my wedding consultant and she is amazing. She’s funny, happy, and very helpful.
We have Brides Maids from out of town, so it’s also a great answer that I can pick colors, styles, etc. and anywhere they have a David’s Bridal, my wedding party can get hooked up.
They’re really great in driving a bargin, if you buy a wedding dress from them, you get coupons, savings at Men’s Warehouse for tuxedo rentals, and I even got a $ 50 gift card for
— which turns into $ 100 when my first Brides Maid gets her dress.
They have accessories available, matching veils for some dresses, a great selection of accessories and shoes.
Hey, I’m getting married and I want a nice wedding, but who needs the stress of ordering a dress? I walked out with mine in hand. It’s safe and sound and I just need to wait for my alterations and steaming.
I highly recommend, they even have higher end dresses for those of you who don’t mind spending over $ 1,000 :)

While in Atlanta, I had to get ready for my future mother-in-law’s wedding — I was her Maid of Honor. (Didja follow that? Yep, my fiancé’s mom got married before us, and I was in her wedding. Fun stuff!) So how was I going to get fitted for my bridesmaid’s dress, have it altered (I am short, so pretty much everything has to be hemmed in my world), and have it ready to go from all the way out in Georgia, by the time I had to be back in Ohio for the wedding?
David’s Bridal was a great answer.
I had an amazing experience here. I needed a specific dress in a specific color, and when we found that it had recently been discontinued, they searched the database for the whole country for the right dress in the right size, and found it!
The lady who assisted me had a lot of patience (which she needed when trying to communicate with the other stores to get my dress) and a great sense of humor. Though I thought that with a couple of small alterations the 8 would be fine (it was the smallest size I’d ever fit into, which was exciting), she had the eye to say that she thought I should try a 6, and it fit perfectly! This nice lady saved me what could have been a hundred or so bucks in tiny alterations that would have essentially just decreased the dress size.
Now, the second, more exciting part of the story is that, while I was there getting my bridesmaid’s dress, I realized it was the first time since my engagement that I had set foot in a bridal boutique. Sure, I’d looked at the bridal magazines, and a couple years earlier had even tried a couple of wedding dresses on when my best friend was getting married, long before my own engagement even happened. But since my own engagement, life had been so frantic with work and life in general that I hadn’t even gone in anywhere to try on any dresses!
SO… after spending an hour and a half setting me up with my bridesmaid’s dress, I told the lady helping me that I was also getting married, and could I try on a couple of dresses before I left? Well, she was ecstatic, and immediately sat me down, loaded me up with samples, took my information, and let me loose in the aisles crowded with billowing, snowy fabric.
And I found my dress, people. On my first search, the first dress I tried on. I’d seen it in a catalog, and wondered if it would look the way I wanted it to when I put it on… and it did. I love it. I won’t tell you which one it is, but let’s just say it’s not just boring ol’ white… my dress had to have a kick of color! :)
The lady helped me take photos, look at corresponding bridesmaid’s dresses for MY bridesmaids, and made sure I had the exact style number handy for when I order the dress. In total, I spent about 3 hours there, and the staff at David’s Bridal passed the test: they were patient, accommodating, kind, funny, and knowledgeable, and really were concerned with making sure I had the best experience shopping for BOTH these big events in one day.
Snaps to you, David’s Bridal. Y’all are some classy folks.