RDU Taxi

I got a cab with my wife from the airport at around 10:30 pm midweek to Raleigh. The meter showed $ 26.5 so I gave the driver $ 32. The driver asked «this is all?» and showed his dissatisfaction. I asked if 20% is not enough. He mentioned that we had many suitcases (indeed, we had three suitcases and two carry ons). So I gave him another $ 2 for a total of $ 34. He still didn’t look happy but eventually said thank you. I have no idea how much I should have paid tip but overall the driver made me feel bad. I looked at the taxi costumer information sheet which was given to me by the dispatcher. It says that costumer pays $ 0.5 for each luggage over three pieces per person. So me and my wife didn’t even have extra luggage.

Two bad experiences in the past 30 days. Service used to be great. Now they are consistently 20 – 30 mins late on pickups when fetching you from home. Manager knows of the issue and cause and says policy changes are needed.

I hate giving one-​star reviews. I normally only post a bad review if I have multiple bad experiences. I suppose I am a glutton for punishment. Most people would have stopped giving RDU taxi chances after their second major screw-​up or their third.
The drivers are surly. They get lost and blame you, even though the address you provided can be found on google maps very easily. They show up late or not at all for early-​morning pick-​up times. There is no cheerfulness here.
The best thing I can say about RDU taxi is that they keep it fresh. You never know how they are going to screw you over this time.

Terribly run business with poor concept of customer service.
I live in Durham, and take an early Monday flight every week. Too many times they have called and awakened me at 11:30pm+ on Sunday night to tell me they can’t service the pickup reservation I have for 5:00am the next morning.
First problem: they accept all reservations. No filter at all for managing the queue as reservations are made. Then late at night they call around around and cancel the reservations they can’t handle for the next day. So… a reservation is not a reservation.
Second problem: no concept of which reservations *ought* to be canceled. They simply map available drivers to pickup times and drop out the reservations that fall in the gaps. I don’t consider myself special, but as a repeat customer who is worth a $ 40 fare every single week, I’m baffled they don’t value my business more. I’m a captive audience that they’re throwing away.
I’ve spoken to multiple dispatchers and supervisors to voice my displeasure, as the late-​night cancellation has occurred repeatedly. They just say ‘sorry’. I have previously sworn to stop using their services, and come crawling back because they’re one of the only games in town. But no more. I’ll go out of my way to find another solution, to avoid giving them another cent.