Extended Stay America – Raleigh – RDU Airport

The ac didn’t work in the room. Sherry moved me to a different room but asked me to make sure I approved of it before I messed up the bed. Later, when I asked for a blanket, she asked if I had one. I had the paper thin «decorative» bed spread. If you don’t mind cat calling by the partying construction workers or people hanging in the stair wells to all hours, youll love this place. The room was nice and it is in a convenient location. As a woman travelling by herself, I wouldn’t stay here again.

Front desk was very nice. However, the first room we were given stunk like cig smoke even tho it was a non-​smoking room. 2^nd room was a lil better but still had an odor. Okay for a very quick n cheap stay but that’s it.

The front desk seemed extremely nice and were very helpful. Throughout the whole visit I have nothing bad to say about them.
My hotel room on the other hand… the first room I was given was clearly not cleaned, the trash was full, bedding was everywhere and all the towels were used in the bathroom. I called the front desk and since the hotel cleaners had left for the day, she put me in a different room.
This room was much better, I can tell it was a recently renovated room. I was happy, until about 11:15pm when someone opened the door to my room. I was asleep so this terrified me. The person quickly realized I was in there and apologized and shut the door. At this point I jumped out of bed and started getting dressed. Not long after I got a call from the front desk asking who I was and how I ended up in the room. Again, she was very nice and seemed like she was just trying to rectify the problem. I let her know they switched my rooms earlier because the original room I was put in had not been cleaned. It seems like she had given the room to another person, probably due to lack of communication.
I couldn’t sleep well the rest of the night so I got up early to leave. I had to make two trips to the car so when I went back for the second trip, I found out my key card wasn’t working. I’m sure it had something to do with the mix up from the previous night. Again, the front office rectified it quickly but, at that point, I was just exhausted of the hotel.
I will not be staying here again, but I appreciate the friendliness of the staff.