3Essentials Hosting

Hosted a site with this company several years ago and it was a decent experience. At some point, there was either a change in management or they sold the business to someone else because it went into the toilet. The web interface for account management is terrible. Most of the time, I can’t even access the Plesk control panel for my site. I’ve even had what appears to be some sort of debug output show all of my 3Essentials login credentials including password in clear text in the web browser. The ticketing system to contact support looks like something from the 90s. Just tacky and confusing. It looks like they don’t have competent support anymore. I doubt they’ll be in business much longer unless someone with web hosting skills buys them out.

3 essentials has had our website SAT games that we host with them, down for 4 days. Thats right, 4 days! I have never experienced a company with such poor and inept customer service. I am an IT manager with a small business, and no other vendor has ever treated us this way. They don’t care and it is pretty obvious that they don’e care about their small business customers.

worst company, they had moved our website to a different server and after moving our website dbs were not restored properly, been contacting them for more than 1 week and no response. their phone numbers never get answered. our domain name is
we had been doing business with them for last 4 years and extremely unsatisfied with the delay in response.
This is their response by email.
Hi. It appears you have missing stored procedures.
«Procedure or function ‘news_​display’ cannot be found in database ‘allied’»
We checked our backups that we took, and the stored procedures are not in our backups. Can you re-​create the procedures? The database data in intact.
Thank You,
Geoff
Manager
Cloud Solutions
Let me help you select what’s essential for your business

My clients have issues with their web site. The server it is on has a virus.
These assholes take no responsibility for the server and say that it is the content of the website. I looked at the code very carefully nothing seems out of the ordinary to me, and the site serves perfectly from my development server. So we are trying to move the domain to another hosting company, and they have done everything they can to prevent this from happening.
Worst experience I have ever had with a hosting company/​.
These guys make godaddy look good, and that is saying someting.