The Dermatology Group

The worst experience ever! Dr Bilkis prescribed for use on my face the exact jell that I brought in and told him it burned my skin. Then when I called to ask if I should discontinue (which I immediately stopped). It took four 4, calls to get an assistant to call back. Horrible, unprofessional, experience. I wish I had checked Unilocal prior to seeing this group.

Absolutely awful! From front desk customer service to the treatment itself. Awful, I cannot find another word without cursing. Unprofessional. Copay is the most important event of the visit!
Awful!!!

I had my first appointment with this office, specifically Dr. Bilkis, this week and I’m so glad I did. Looking at some of the negative comments about wait time, I was early for my appointment so any waiting I did was due to that. I may have waited a little bit past my scheduled time but frankly I’ll take an office any day where the doctor I see takes the extra time to address any questions or concerns I may have and isn’t rushing me out the door just to stay on a strict «patient in, patient out» schedule. I was grateful for the sense that I wasn’t being rushed out the door and very happy that I feel I’ve finally found a competent, caring office and doctor.

I wish I had read the other reviews prior to making an appointment with this office. I did something today that I have never done before — I asked for my co-​pay back and left the office after waiting an hour for my daughter’s appointment.
We arrived early as requested to fill out new patient paper work. We were not even greeted, just asked for information and given a very disdainful attitude by the receptionist named Julie (I asked as I was leaving the office as I was already composing this review in my mind).
The paperwork was completed by our scheduled appointment time. There were three other people waiting in the waiting room. As we waited additional patients came in. When one of those that arrived after we did was escorted back I went up to Julie and said, we have been waiting over a half hour, when can we expect to be seen? She gave me a rude look and said I think you are next.
15 minutes later another patient who entered at least a half hour after we did was escorted back.
At this point I went and asked Julie for my co-​pay back and told her to cancel my appointment. She said «sure». No apology, no explanation, nothing! The other girl behind the desk said to me «we only have two doctors here today».
Seriously? If anyone had even said to us, I am sorry the wait is so long, or let me check and see what is going on, even been polite we would have waited to be seen.
The rudeness encountered made me not want to be involved in this practice in any way.
My advice is to stay far away!

A little about me. I’m a model agent where I have an impeccable eye for beauty with vogue, gap, hm jobs under my belt. I also went from a man to a beautiful woman.
I am fuming mad. I am reporting them to the better business bureau immediately ! I came all the way to morristown from NYC to see this office for the hollows under my eyes a month ago. It’s a scam! First off «doctor» Andrea Kassim barely put any filler under my eye and made it worst. She put some in my lips and cheeks since she barely used any of the syringe and had a lot left. Even after this half ass treatment I still had some left.
She said I could come back and use the rest of the syringe if I’m not happy with results.
So i come back and she’s trying to convince me it looks great. She then finally saw the area I was speaking about. Then said it will be another 850 $
I’m in tears– she also asked if I’m transgender which I am– from my first visit a month ago. what does that have to do with my under eye area? And it makes me think she doesn’t like me for that reason hence mistreating me.
DO NOT COME HERE. These other reviews speak for themselves.
Do not come here if you want to get treated in a humane way.

I just finished a treatment with Dr. Bilkis. He’s phenomenal and chatty (if you like doctor who talks like I do). The medical assistants that I’ve interacted with were also very nice and gentle. I definitely give the doctor and nurses 5 stars. But I’m giving only 3 stars to this office because of the staff. Unfortunately the front desk lady wasn’t so welcome on my 4 times visiting. And when I had to reschedule an appointment, she scheduled with a different doctor, once I declined because I prefered to continue my treatment with Dr. Bilkis, she gave me that kinda of face. I didn’t have any problems waiting, maybe because my appointments were in the morning or/​and with Dr. Bilkis.

The coldness and indifference of this staff is very offending. I have never felt so unwelcome in a office before. I am definitely switching to another doctor once my treatment is done. To them the most important thing is the copay not the well being off their patent.