Open Road Nissan

Please avoid this dealership. My 80 year old father, with early dimentia, had two months left on a Nissan lease and went to this dealership to investigate his next purchase (without telling me). They must have really smelled blood. They sold him a large SUV $ 10,000 over his budget and difficult for he and my mother to even get in. They sold him (without him even understanding) a $ 3,000, 7 year extended warranty, a $ 1,000 maintanence plan, a $ 900 Lojack system, and $ 750 Simonizing product. They also told him that, if he bought the car that day, he would not have to pay last two months of his Nissan lease. I went to the dealership when I found out about this a week later. I asked to speak to the salesman and manager. I was told that the entire management/​sales team had been replaced though I was not told why. I asked if I could cancel the warranty and service plan ($ 4,000 total) and was told yes. That was two months ago and the money has not been returned. My father is now receiving warning letters from Nissan leasing for not paying last two lease payments as the dealership lied about that part of the deal and in effect stole my father’s car for two months. Since then I have made dozens of calls to the dealership and eventually to Nissan Consumer Affairs. The dealership has only called back once (3 weeks ago) to tell me that the cancellation of the warranty had been confirmed and the money would arrive in 2 – 3 days. No money has arrived. No reply about lease payments. Dealerships like these are why the industry has a bad reputation.