McDonald Auto Body

We have brought out cars there for the past 11 years whenever we need body work done. Since we live in Morristown and park on the street we have had our cars hit periodically during the night by hit and run drunk drivers. We call it the Morristown Special. Mcdonald auto body has always been great with dealing with the insurance companies. They do great work, are friendly and professional. We highly recommend them.

I brought in my car to get an estimate for one thing, they then gave me an estimate for something entirely different. I felt like I wasted my time leaving my car there because they didn’t look at a thing I wanted them to. However, Dennis was pretty helpful after I explained this. He took the time to ride in my car with me to see what the real issue was and offered me some advice on fixing it despite it not being an auto body issue after all. He even put my front grill back in place without me having to ask. All of this was done 100% free of charge. My overall rating of them is just okay. I appreciate everything Dennis did to help me out.

For people with shitty discount insurance like myself, take your car anywhere else.
My car was there for a month and a half, periodically they would call and tell me it would be ready at a later date, it never was. And when it finally was ready no one called me, I drove in their unannounced and picked it up.
There was a scratch on the back fender and rim that I don’t believe was there when I gave them the car and was very clear about that. They said it was already there and after a month and a half I said whatever, I’ll take it. I have another set of rims and this was my knock around anyway.
The stress of me having to leave my car there EVEN LONGER was not worth it.
The entire hood is orange peeled, this is when too many mills (mm) of clear coat is applied and the coating will make it look like the skin of an orange.
They did however replace a mirror that I provided and painted it for free. (Knocked off before accident) The mirror came out good.
That was a nice thing for them to do, but keep in mind the reason I got that favor was because of what they lacked in service. So if you are going to get something like a mirror sprayed, they could handle it. A hood, or anthing major; go anywhere else. Literally anywhere. I would have the car towed to Pennsylvania before I ever went back to that awful place on Dumont.
I would like to add the fact that the body shop took the hood off of my car and saw no problem with leaving my 2015 wrx outside for over a month. I now have top rust all over the engine, I found this only because I was upgrading my radiator.

Do Not Go There!
I have many reasons why not to go to McDonald’s Autobody.
–Very poor customer service, never contacted me, even when I tried to pick up my car on the due date
–Repairs went way over estimated completion day, went from 1 month to 2.5 months
–Car was damaged from the repairs, had to take it to another shop to fix the damages
— Parts were misinstalled that caused more damages
— Did not use parts that were required by insurance company
— Did not know about some parts, did not install or did not look up
–Things were missing, personal items were gone
I highly advice to use another shop!!!

They did hack job work on my high end sports car and basically cut corners everywhere:
–Instead of using the proper fasteners for my car they drilled a screw straight through 2 parts to hold them together.
–Paint job was done sloppily and had build ups of paint that looks like waves or dents. I had them re-​do it and they didn’t bother to blend the panels. It doesn’t match
–They put a chip in my side mirror
–They mounted the fender too close to the door so the paint scraped off upon opening it.
— Right after having a brand new fender painted and installed, I found a chip in it which they had obviously covered with a blob of touch up paint.
— They cracked the fastening holes on my new fender by over-​tightening the screws.
I got them to fix some of the problems by going back time and time again. At this point I am through wasting time with this shop and wont let them touch my car another second for fear they will just screw something else up.

Phenomenal service. I went to McDonald Auto Body with a busted Audi A4 fender and Lauren, Mary, and Chris took fantastic care of me from the moment I walked in to the day I walked out with a car that looked dealership-​fresh.
Lauren provided friendly and professional customer service, Mary worked hard sourcing the least expensive, but quality parts from the four comers of Morris County, and Chris took the time to explain all the processes involved.
While my car was in the shop, I got frequent and welcome calls to update me on the service and check in with any unforeseen adjustments to the invoice due to issues not identified during the initial once-​over inspection.
Ended up out the door for under $ 2K, which was truly remarkable.
Can’t recommend highly enough.

I went to McDonald autobody to get an estimate for my car after my car was hit on the highway. McDonald gave me a very fair price on my car and offered to do the work one day faster than every other body shop I brought it to for an estimate. I proceeded to contact McDonald and let them know I plan on getting the repairs done with them but I needed to get a rental car first. Lauren, the receptionist, helped me get a cheap rental and was extremely polite and professional and consistently offered her help with anything I needed. The car was done in about a half of day before promised and it looked absolutely great, the car looked better after the repair than before I got into the accident. The other gentlemen I dealt with at McDonald was Chris, who gave me the estimate, was extremely professional and courteous and I could not have been happier with the service at McDonald. I would highly recommend them to anyone who needs body work done to their car.