Marty’s Reliable Cycle of Morristown

First good bike I ever had Andres M Jimenez was super friendly and help me out pick the right bike. Andres thanks man your the BEST.

We had a flat tire (sounds strange for the bicycle). The guys are very friendly, and eventually cost us $ 20 to replace it. The stores have three locations and are family owned. The bike purchased here will have time life adjustment service for free, though it about $ 50 more than you can find in bigger shops.

I’m not from Morristown but was in for a day and needed a pair of commuter shoes. Marty’s had several good choices. I picked a nice pair of Giro’s at a decent price. They installed the cleats for free!
This shop has a good combo of stuff for racers, commuters, beginners, etc. If I’m ever in Morristown again I’ll shop here.

Marty really loves bikes and it shows. He’s been a pillar of the Morristown community for over 30 years and has sponsored many charity events and is incredibly generous. VERY highly recommended.

After many emails and discussions with sales, I finally purchased a Trek CrossRip Elite bike at Marty’s. Though likely they get many window shoppers, Mark was patient, looked at my biking expectations, and helped me find an appropriate bike. It took me some time to receive the bike because it was from a distant location, but upon picking up the bike last week is when the unexpected level of service began. Jeff spent hours helping me tune the bike specifically to my body and helping me choose changes I was hoping to make to the bike for comfort and utility. There were times when other customer needs interceded, but in the end I was very happy with the result and look forward to a long customer relationship with their shop.

I wanted to buy a specific bike and I came to Morristown store saying, «I would like to buy XXX bike.» I had to wait a really long time just standing at the desk with no offers to be served but that was okay. Then the young guy who I did catch said that the bike was sold out at the Morristown store but looked it up and said it was at the Randolph store. I was excited to know that and said I would drive up there a little later to look and buy. It is about 20 minute drive away, when I arrived the bike I wanted had been sold, they had only had one in stock. I wish the guy in M’Town had made that clear because then I wouldn’t have drive up there or I would have asked them to hold it for me. So disappointed I ordered the bike from the Randolph store, I could not get it ordered to the Morristown store near my house because that store would be closed the day it came (Tuesday). There was one really good thing, the young guy who took my order did manage to get it in sooner but I couldn’t make my way up there because Randolf is far away.
I drove back to Randolph on Tuesday (last night) to purchase the bike. No one came to help me in the store, but I guess that is okay. Finally I was given the bike but when this young guy in Randolph rang up the charges on my credit card it was the wrong purchase (it was a bill for someone else). This cost $ 100s of dollars more than the price was supposed to be (like twice as much). Shocked at the sticker price I said to the guy, «wait that seems like the wrong price!» and he said, «no that’s right. That is what it costs.» I asked to see the receipt and it turned out that I was right. We had to do a return of the money to my credit card and then do the purchase again. I am glad I caught it because the guy was totally not with it as to what he was ringing up on my credit card. He rang up a repair on someone else’s bike and it was clearly not what I was purchasing. He did kind of say sorry and wasn’t too cocky about it once I proved that I was right, but I couldn’t help feeling that if I’d been a man… well… maybe I would get better attention in the store.
Last night I put the bike together so I could take my daughter riding on the long weekend. A small bolt is broken on it making it unsafe to ride, not Marty’s fault but still. So I called Randolph store today, they were totally nice and I can take it to them or to Morristown. I called the Morristown store to be sure and the guy sounded like a robot (not that that is necessarily bad) but because of my schedule today and their opening hours tomorrow the bike can’t be fixed before the weekend. Well, that was a lot of time, gas and money wasted for sure.
I feel I may had bad luck, I am trying to keep an open mind. But it was a lot of trouble running back and forth to get this bike that now does not work.

I recently pitted a few bike shops against each other for my business, since I knew exactly what I wanted, and knew the shop was going to have to order it in. After calling various places for a few days, Marty’s continued to give me the best price, attentiveness, and service arrangement. (Lifetime service!)
I scheduled an appointment with Jesse, the owner of this particular location, who couldn’t have been kinder in his discourse. He cleared out an hour to have me try various bikes, take measurements, etc. just so I could order the proper size. I watched countless customers walk-​in and he managed to politely delegate other sales people to help them as he stayed focus with me. It is nice when someone isn’t rude to the people who might not be spending any money.
I placed an order for my frame and came back when it was ready. Jesse had told the mechanics to set the bike up exactly as I had wanted — put fenders and a rack, swapped the saddle, and bar tape. We did a thorough fitting on the trainer, dialing in every cockpit adjustment possible, which was an experience I’d never had before. I got a great deal on the bike and accessories, watched a friendly and fun staff interact with each other and their customers for a few hours, and had some informative and personable conversations with them myself. I felt at ease and enjoyed my time in the shop. Sometimes retail environments can have you itching to get out, but I would’ve been happy just talking shop if the guys didn’t have to get back to work!
Overall, a great shop with very knowledgable and friendly staff. Caters a bit to the upper end «roadie» demographic but I bought and configured my touring bike there and they were enthusiastic to work with a different bike. With all their personal riding, arranged group rides, and the repoir they seem to have with the local regulars, Marty’s really felt like a place full of passionate bike lovers, which reassured me I was in good hands.

I went in to this place for some simple questions regarding a bike I wanted to get, the customer service was terrible! The place looks great, but I stood there waiting to just be told «hello, we will be right with you» for easily 20 minutes, and it was not even that crowed. Even though multiple times I made eye contact with the gentleman across the counter. Once I was finally attended to the gentleman was rude, and short with me. Too because I have heard the Marty is a wonderfully nice.

Visited the shop for the first time during lunch today and I’m in love! I needed clips put on my shoes. The guys were very helpful, polite, and got me in and out of the shop in about 20 minutes. I’ll definitely be back.

Outstanding people, outstanding bike shop. I was turned off by Halter’s at Monmouth Junction so I went up to Marty’s. It was worth the ride. They put me on the bike I wanted for less than I expected and weren’t pushy about any of it. Jessie helped fit me up and I rolled out very pleased with my purchase.
I also found out they offer lifetime service included with the bike which is a bonus. I didn’t expect that at all. The only other shop I’ve been to that offers lifetime service included with the bike is Effinger’s in Bound Brook.

I’ve been going to Marty’s in Morristown for 5 years. I’ve bought 2 bikes from them and had them serviced many times. I’ve received nothing short of superior service from all their stores whether from the shop or the sales floor. It’s out of my way, but I will keep returning.

I have bought 3 bikes from Marty’s Reliable Cycle in Morristown, and the service is always great. I really am not into maintenance myself, but when I drop off my sad worn out bikes, they just fix them, and I never feel like they are overcharging.
Besides having a great selection, they are always willing to special order whatever crazy bike accessory or bike I wanted. Employees at the store have gone above and beyond the call of duty more than once to pick me up when my bike broke down. And on top of it Marty is a huge booster for biking and walking around Morristown, and other community projects.
Marty’s Reliable Cycle is a huge asset to Morristown.

The nicest people! (Are all bike shop people this nice?)
Knowledgeable about all their equipment, large selection, not pushy… and did I mention that they fixed my flat in 10 minutes (and gave great advice about how to avoid another one). They even hold art shows and organize bike rides. Other towns should be jealous they don’t have a bike shop this good.

Great spot, employees are pretty cool and very helpful for the most part. I bought a TREK 6000 series MTB almost 2 yrs ago, free lifetime basic tune ups. They upgraded me to clipless pedals after much discussion over a few weeks time, and I’m glad I listened. They even set me up on the stationary bike for a while and made sure I was comfy clipping in and out… not a huge selection (although they’re in the midst of a renovation, looks to be much bigger and more professional looking) mostly TREK and Specialized, but they have everything you need to get started and maintain your setup… minutes away down Speedwell from the mouth of the Patriots Path trails, great for beginners or intermediate folks, theres even some slightly advanced climbs the further back you go, happy trails!!!

I was very impressed with Marty’s Reliable Cycle. The employee who helped me was very knowledgeable and was able to help me determine the best bike for me.
He also installed all of the accessories I purchased onto my new bike, even the speedometer, which was much appreciated as those can be pretty tricky to install. I believe that the bikes also come with free lifetime basic tune-​ups.
If you are going to buy a bike and live in Morristown go to Martys!

Probably the best bike shop in the county. And about the only place for Specialized in the county. If you’re serious about mountain biking, check them out.