J&J Taxi & Limousine

I had a confirmed reservation with this company for transportation for myself & my toddler from my home to EWR Airport. I made the reservation 1 week in advance of the transportation date & requested a car seat in the taxi. The night before my travel, I called and spoke with the same dispatcher (who is also the owner) and confirmed the reservation, pick-​up time, and car seat. I was told that the driver would arrive to my home btwn 5:00 and 5:15am. At 5:15am, the driver failed to arrive at my home. I called & was informed that the owner could not reach my driver and that my driver had also failed to arrive for his previous reservation. I asked if there was another driver who could get me to EWR and the owner/​dispatcher informed me that he would drive me personally. He told me that he was not more than 20 minutes from my home. I called back 10 minutes later to get an update on his location – at that time, he was in excess of 15 minutes from my home and reported that he was «driving 80 miles per hour to get there.» When I asked if he was bringing the car seat, he told me that he did not have it and that I would need to provide my own. I ended up taking myself to the airport and paying quite a bit to park in an expensive lot since I was leaving my house much later than anticipated.

I would give him 0 rating, the driver showed up did not even know two miles of route, he charged 35 $ for 5 miles drive that too I had to provide directions. Junk service.

Almost hilariously awful.
I had booked 2 cars multiple days in advance for 8 people to go out for my birthday.
The reserved time 8:30 pm rolled around with no sign of a car or phone call, and I let another 15 minutes go by to give them the benefit of the doubt. Finally I called them asking about my reservation. The guy proceeded to tell me that there was no history of my reservation ever and that it was my fault for not taking down the name of the person who I made the reservation with. I fail to see how having a guy’s name would’ve prevented the car not being there, but moving on.
He said he’d send cars right away and should arrive within 20 minutes. 45 minutes after that phone call, a single van showed up, and even then only because I provided directions after the driver called me hollering that she couldn’t find my address.
When the driver saw there were 8 people, which had already been reiterated to them in my last phone call with Blamey McGee, she said she would have to make 2 trips because the van’s max capacity is 6. I knew that would take too long as the restaurant’s last seating was at 9:45 so I begged to cram us all in 1 trip, and she surprisingly obliged.
When we arrived at the restaurant, just as it was closing the kitchen, she charged us double, because, you know, she did us a major solid by «allowing» us to squeeze in one car.
This place is managed poorly and the staff reacts to their own mistakes with some form of weird indignant outrage.
If you don’t care about getting to your destination on time or if you like being yelled at by people who made a mistake almost ruining your birthday night, you should totally use this company.

Seems like maintenance has been forgotten. The last cab I was in had no air conditioning and started shaking and banging at highway speed. I did not feel safe. Will pass till the cabs get some upgrades or replacements. Embarrassing to ride in.

If you want to strain to make sense of a mumbling man on the phone, argue with someone over the location of an address, and be driven around in a dirty van by some shady characters, J&J is perfect for you.
Worked dysfunctionally once — picked up 15 minutes late, but I gave a time 20 minutes early so no harm no foul. Next time, called by the driver/​dispatcher 10 minutes after my expected pick up time arguing about my location. We have GPS and smart phones — use them.

smelly car, smelly car, why aren’t they cleaning you
smelly car, smelly car … don’t take this cab

Before you head out for the night, make sure this company is picking up the phone. A group of us went out in Morristown for St. Patty’s day and were stuck there because NO ONE WAS PICKING UP THE PHONE!