Hilton Garden Inn

This hotel is a mixed bag. I stayed here 7 nights, split up over the course of 3 weeks in 3 different rooms during business trips.
The pros: great location, front desk staff very accomodating and nice to work with
The cons: housekeeping, food, slow internet, poor temperature control in the rooms
My room from my first stay had a sour milk/​sour washcloth smell to it when I arrived. It looked otherwise clean, and eventually went away. The bathroom is nice — a glass-​doored shower (no tub) and they provide plenty of tolietries. The bed in the first room was the most comfortable of the three rooms. All had these «adjustable» beds– a little dial on the side of each side of the bed that did nothing except screw up your fitted sheet. This also resulted in a hard spot in the middle of the bed for the divider, which was rather uncomfortable.
The temperature control in each of the three rooms was abysmal. I was constantly trying to adjust. With the ac AND heater both off, the temperature in the room was 74 (in the middle of winter). I ended up running the AC most of the night.
Housekeeping was lazy. The sink was never wiped down by the housekeeper at all over the course of my 3 stays. Fresh towels were just thrown on top of the toliet tank in a heap instead of being placed in their spots. Tolietries were replaced, I will give them that.
The free internet is very, very slow and you have to relog on every 24 hours.
The food is just not good. The restaurant experience was poor. The first night, I ate there and sat at a table in the corner by the bar. I had to practically jump on the bar to get a server’s attention. It took forever for any food to come out, and when it did, I received what I thought was my side dish (mac ‘n cheese) without the rest of my meal. I started eating, expecting the rest of my food to be right behind it (nevermind that I had never received my salad). Turns out, I had received the mac ‘n cheese that a lady a few tables over had ordered. We figured it out by talking to each other. Took forever again to try to flag down a staff person. Eventually my salad and steak came out. Now, I wasn’t expecting a high quality steakhouse experience, but my steak (ordered medium rare) came out cooked to death and tough as shoe leather. The staff couldn’t answer my question about what was in the mystery orangish «spread» looking mess on top of the steak (I have a shellfish allergy and wanted to assure that it wasn’t going to kill me). After I cut into the steak and witnessed its leather-​ness, it took me another 10 minutes to get someone’s attention.
Later on in my trip I had dinner at the bar again (my business partner’s choice). Service was improved, but the beef stew over mashed potatoes was salted to death, and I LOVE salt. I had breakfast there twice. Once I got an omelette with bacon and cheese. Basically the cook made an omelette, placed 5 strips of bacon inside, then folded it over. Like salt, I sure do love bacon, but that was just a mess. On my subsequent returns, I brought food to eat in my room.
The highlight of this hotel was the front desk staff. Due to the nature of our work, there were some unforeseen schedule changes where we had to switch around our reservations for different days. They accomodated us very easily.
And, on a final note, parking here is also very tricky, so be forewarned. Just isn’t much space, and what space there is is shared by the Buffalo Wild Wings across the street and other businesses.

Honestly, it wouldn’t be a Hilton Garden Inn without a train wreck at breakfast. I am here for three nights and was pleasantly surprised by breakfast service yesterday. Today, however, was the classic HGI disaster. No silverware, filthy glasses, dirty tables, and one extremely overworked employee. If I had a dime for every time I heard her apologize to someone, I could retire. I spent a lot of time sitting there listening to her apologize. I got some fruit but had to go to my room and grab a plastic fork since no silverware was available. I grabbed a couple cans of soda at the same time, because dirty glasses. 30 minutes after I ordered my eggs and bacon, it still hadn’t showed. Others were complaining, too. I got up and complained to the front desk, where I got no apology; in fact, no response at all. I walked across the parking lot to McDonalds, ordered, and got back to the hotel before the lady who ordered before me got her food, and that was about 45 – 50 minutes later.
Why all the griping about breakfast? Because one crappy experience can ruin a trip, and this is one area Hilton Garden Inns all over the place consistently fail in execution. The food is no different and no better than Hampton Inn, so they should just adopt the same self-​service model and be done with it.
The hotel itself is beautiful, the employees had been friendly and helpful up to this point, the location is good, but starting my day with a terrible experience can ruin the day, which is a great disappointment in the middle of an otherwise good stay.
I’m prepared for breakfast tomorrow, though: I’ll go to McDonald’s first.

Its been a little while since I was there. But the place was horrible! Laid my tip for housekeeping on the night stand with a note for extra pillows, walked over to get some ice and watched a bigger woman, guessing she was the head cleaner, walk in my room without even knocking! Asked her what she was doing and she said she was checking my room for housekeeping?! Then went to go back in and I went to follow her so she turned around? WTH. When I got back in SHE HAD STOLEN THE TIP AND THE NOTE I wrote. So I waited around for the little cleaner girl. Told her what I saw and handed her the only extra $ I had. Which, sadly, was only $ 2. COMPLETELY DISGUSTED! Found out the theifs name is Angela.

I am a HH member and often make a point to stay at Hilton properties. This spot was horrible. Besides the lobby, which was nice, the rooms were disgusting. The first one I had to move because the body odor was so strong. The second wasn’t clean. You know how it is when you have to sleep fully covered because you just don’t feel clean… that’s how it was for me at this hotel. Certainly not up to Hilton standards. Also, sorry to be gross, but there was a very visible hair in the tub upon my arrival to the second room. I was too embarrassed to complain again so stuck it out. Never again! Ate breakfast the next day and it was also horrible. Not sure how you can mess up breakfast, but this place did. Everything, including eggs over light which were thoroughly cooked through, was seriously overlooked. I recommend a different hotel, even motel for this town.

–not too bad for a Hilton garden in
–view from the room had an old 1980s rocket ship playground climbing thingy that those of us that have as one age know how fun they were to climb all over. However it was fenced off and left in the middle of the field as a memory that we are not or should not let children or half buzzed adults attempt to conquer the metal rocket ship play thingy
— the room was nice and clean
–the bar was fantastic and had a large selection of drink and bar food for pouring or stuffing into your face
–you don’t get a free breakfast with this room, you’ll end up forking out about $ 10 – 15 for anything to shove into your mouth hole in the wee hours of the morning.
–friendly staff, very professional and don’t offer you a happy ending with check in or check out
–recommend staying here if you’re traveling thru and need a bed without bed bugs

While the Hotel is located in a really nice location with a lot of amenities the room that I stayed in smelled moldy especially when I left for the day and came back I can really tell.
Highly recommend not staying here if you are looking for clean air…

I have nothing but good things to say about this place. From Check in to check out everything went beautifully. We drove down to WV from Pittsburgh just to get out for a night. We checked the rates online and decided to stay here. The staff is spectacular. Welcoming and friendly attitides from front desk, bar tenders, restaurant staff, and cleaning. I want to espe ially thank the girls at the restaurant and the one cleaning lady for being so nice and friendly to my toddler boys. There are some reviewers that criticize that breakfast isn’t free. Let me clarify. There are complimentary breakfast items such as what you find in most hotel chains like juice, milks, coffee, breads, fresh fruit, and cereals. For 9.95 (as of Feb. 2015) you can get a made to order hot breakfast that is basically all you can eat. Think eggs any style, meats, french toast, waffles, hotcakes. We had the hot breakfast and although not out of this world, it was decent and enjoyable. Is there room for improvement? Sure. I’m sure I could nitpick and come up with a couple of valid points, but over all a fantastic stay. I will defintely come back and I highly recommend. Good luck.

Stayed at the Hilton Garden Inn Morgantown for two nights during a West Virginia football game, and it is centrally located and modern.
Suffice to say, during any home football game order big school event, the prices at Morgantown hotels skyrocket. Staying at the Hampton Inn, which ironically was further away from the stadium than the Hilton Garden Inn, was about $ 100 more per night.
Being Diamond on Hilton HHonors did not really make much of a difference during this stay. They don’t have Diamond parking and there aren’t really better hotel rooms to upgrade to. We got free Smart Water, but that’s about it.
Our room was fine, and is basically like any other Hilton Garden Inn. However, our mini bar refrigerator made a lot of noise, so we actually had to unplug it during the night. Not much of a view from any of these rooms, as we looked right onto a college housing development. People were tailgating under our window. But that’s the point of staying here, I guess.
I really like that they had an indoor pool and hot tub here, so that when it’s cold you can still go to the pool. It was definitely being used by a lot of kids when we were there.
Overall, this wasn’t a bad place to stay for a weekend. They had shuttles to the game, and then one of the go to bars was right in the same shopping complex, Bartini.

Great pillows. Amazing bed. Spacious rooms. Just stayed one night on the way to DC but it did the trick.

Nice clean fairly new condition.
Breakfast not included. .it’s an extra fee.
Front desk staff helpful.
Room spacious and clean.
Toilet very very low to the floor. If you have back issues it’s awkward.
Fridge in room.
Beds comfortable but not great as advertised. They say the mattress can be changed from hard to soft but the change is so minimal that it was almost undetectable.
Location is great. Lots of restaurants nearby and very close to hospital and WVU stadium.
Indoor pool and hot tub… water clean but tile on sides was GROSS! Doesn’t look like it has been cleaned in way way too long. Embarrassing for a Hilton not to clean their pool.

Here is a breakdown:
Pros:
1. The staff is excellent here (especially Alex) and the hotel is nice and new.
2. Great bar and local beer
3. Nice breakfast with good service
Complaints:
1. Bad irons — having stayed here at least 50 nights, I can tell you that you are much better off going to a dry cleaner than using their irons. They spit out dirt and do not slide well on clothes. I’ve had several shirts ruined.
2. Wifi is ridiculously slow.

The Morgantown WV Hilton was close to Ruby Memorial Hospital where my husband had surgery. I would NOT recommend it. Up until this point, we’ve always chosen to stay at Hiltons because of quality and service. (We are Hilton Honors members). However, this Hilton could easily be compared to a cheap-​rate, two-​star hotel… and that includes staff.
We asked ahead if staying additional nights would be an issue and were told, by in-​person hotel staff, it would be no problem; however, it was a repeated problem/​hassle and caused continued undue stress. Our requests to speak to a manager were ignored by staff; we were told a manager was unavailable more than once. When issues seemed finally resolved, our key cards were deactivated, locking me out of our room one night. Then, we were told we’d be unable to get the government rates and that our rates would change daily. We had to call hourly to see if our room was still available daily! Staff could not answer basic questions and didn’t know how Hilton Honors worked, when asked. Lots of run-​around, unprofessional attitude, and inability/​un-​cooperation to help. Little things were issues too. Room service «wasn’t available» at stated hours, business office equipment would not work multiple times attempted, wifi worked extremely poorly, and wired Internet connection dropped constantly. We needed to hunt down cleaning staff to get items refreshed each day. (When we arrived, the shower was not clean; I had to do this).
We finally spoke with a manager on our third day here, 5/​29, despite complaints and asking to speak with one each day beforehand. It took me calling corporate that morning to inquire about their «satisfied or don’t pay guarantee» to talk to a manager at our location, since corporate just bounced our complaints back to the hotel. The manager here didn’t mention the satisfied-or-don’t-pay guarantee or address it when asked. She talked more than listened, brought us new key cards, gave us a complimentary breakfast pass (we told her we had morning appts and would not have time for breakfast, only dinner tonight, but she said she was giving us breakfast buffet passes anyway and offered us an extra pillow. The day of checkout, we received two sets of bills under our door– one with rates all over the place. We had to go down to the front desk to straighten that out too. (There was a businesswoman in line before us, complaining their shuttle schedule was all incorrect and she couldn’t get to her conference now).
So, even after calling corporate, we had issues. Staff and management were not great, nor was the quality of anything at this hotel. The ONLY redeeming quality was the hotel is located in a nice shopping center. If it wouldn’t have been for my husband just having had surgery, I would have went to find somewhere else for us to stay. I would never stay at this Hilton again and will rethink choosing Hilton as our go-​to hotel choice from now on. Even after calling corporate, problems were not really resolved and we were not satisfied. Our stay was an extremely disappointing experience.

Good solid hotel here. Expensive on Gameday weekends.