US Post Office

This place is full of kind and friendly USPS employees. They make me proud to be an American and they make it easy to mail stuff. I’m probably here once a week and although there is the occasional line, I’ve never stood for too long. Happy to come in and see such helpful folks. Keep it up.

I am surprised by the complaints people have. I have used this Post Office since I moved her 20 years ago and it has always been just great. There is always plenty of parking, not necessarily next to the door. I have ALWAYS found the staff to be extravagantly helpful to me. There is usually a line, but it moves fairly fast. I also think USPS receives unfair criticism, in fact, they are totally self staining and take no taxpayer dollars, and they are the largest employers of veterans in the country.

with the developing area I was surprised they didn’t take into consideration moving a mail box. When I called they offered no solution and I think the supervisor has a power play cause while every one else close to my road has a driveway mail box and other postal workers were nice to me I ended up wasting my time asking for them to deliver right down the road (I need a golf cart to collect may mail that’s how far it is). Maybe government laziness, maybe small town stuborness but I’m in NO way impressed by customer care… thanks

An excellent experience! They got accomplished what I needed to get done that the Gilroy Post Office apparently couldn’t handle. Thank you Morgan Hill!!!

I didn’t think there was much to be able to write a review about on a post office, but honestly I have not had one good experience here. The employees (I’ve dealt with 3+) have all been extremely rude to me. Kind of a bummer because it’s the only one close to me

Seriously? I never thought I would be writing a review about a Post Office experience but here goes. I LOVE THE MORGAN HILL POST OFFICE. I am always surprised by how nice everyone is but today was so great I decided to share.
I went in before the service center opened and was going to do the self-​serve machine to get a package out. I was greeted by Sonny who was sweeping the lobby at the time — and I explained I needed a bigger box. He got it, grabbed the tape, helped me box it up, showed me where the labels were, and off I went. He was very friendly and helpful, beyond the call of duty!

For the most part the employees are very friendly and helpful. I’ve been here many many times for several different business and personal reasons, and have only had a terrible experience with one employee. But I won’t let one grump determine the review for the rest. Everyone else is great!

It is not very often that you can say you really like a government office of any type, and I honestly like our post office. Wait times are reasonable, the staff has always gone out of their way to help and are extremely patient with everyone. It is one of the best things in this town, a fast, efficient, and really very nice postal service. Good people work here and they work hard. I am actually not sure how they do it, as the post office can be a highly taxing customer service position and I have always witnessed stellar customer service.
Parking can have its moments, many people do not pay a lot of attention and they funnel in quickly so be careful. But you will get a smile when you are inside.

Worth driving here over Gilroy’s — more self-​serve options (stamp machine, shipping machine), nicer staff, safer area… Lines are not usually insane unless you’re there at obviously crazy times, ie Mondays /​right before 5pm… Like this post office.

This is honestly the best post office in the area. There is a self-​service machine that allows you to purchase stamps for letters and packages on your own, which I absolutely love. It’s my favorite thing about this location.
If you do have to wait in line, the staff is (surprisingly) friendly and eager to help. They offered me different styles of stamps and a binder to look through them. The line usually isn’t too long either!
My husband utilized their passport services and didn’t have any issues either!

This location was all right. The parking can be a pain when it is busy, and the line inside backs up fairly quickly. They do have an automated machine in the lobby, although some people use it to print out single stamps, which is kind of annoying… I mean, why not just buy a book of forever stamps to have on hand? We bought so many for all of our wedding stuff in 2009 that we are still using them today (2013). The price of stamps may go up, but it doesn’t effect us! Sorry. that was a bit of a tangent…
The one thing you should be careful of: the large drop bin right next to the automated postage machine clearly says «NOT FOR LETTERS» so don’t forget and put your regular mail in there. I did once, and while everything got where it was going, it was pretty messed up — torn envelope with inner note illegible from tears. Oh well. My bad.

I like that they have multiple lines for what ever reason that you may have. There is a separate line for your passport, package pick up, and other mailing stuff. All the postal worked are pleasant, and work as fast as they can. The check out at the post office is always a long process, so there’s nothing that they can do about that. They also have a self check out machine for packages, and postage stamps.

There are a couple of friendly employees here, but definitely a couple not so much. I guess it’s expected at the post office, but hard for me to give this place ratings any better than 2 stars considering the San Martin Post Office is so close by. Certainly recommended on all fronts to take the drive to San Martin.
There are often lines here and I wonder where half of these people come from sometime. It’s not bad I guess if you ever want to make yourself feel more normal, take a trip to this post office or the DMV for some people watching.
One particular unpleasant experience occurred when the bald man in the middle did not want me to take picture of the package in the post office. I am at the post office regularly as I sell records online and with international orders, I use the picture as proof that I mailed off the package as there isn’t tracking info. Of the many international packages I’ve shipped, I’ve never had a problem taking a photo, but this guy didn’t want to let me today. He said he was told it was not allowed. I explained I did it all the time, but he was taking a hard line approach. I asked the reason, which he could not provide, besides, «I was told, it’s not allowed.» With all this news of how much the post office needs more business, this is not the kind of approach that is going to keep people from switching to FedEx, UPS or DHL. Well, I asked for the manager who didn’t actually come up to the counter, but she yelled from the back that it was alright to take pictures. BAM, in your face disgruntled post office employee! Got my picture, paid and got out of there.
On the plus side… I did get a passport from here a few years back and as long as you scheduled an appointment, it actually wasn’t bad and the guy I dealt with was pleasant.

Came here a few weeks ago to apply for passports. The not so friendly guy at the counter explained that we had to make an appointment to apply for passports (without looking at the 2 different apps we have. a new app for my daughter and a renewal for the hubby). Since I was there that morning I told him I was there earlier to file my renewal app and had no issues. When Mr. Not So Happy realized that we had a renewal he took it but didn’t bother looking at it (out of courtesy. like what my friendly lady did earlier that same day) to make sure everything was ok to be mailed. 2 weeks later we received the application back because it wasn’t signed (yes hubby’s fault but a 2^nd pair of eyes would’ve caught it).
Fast forward 2 weeks later for our appointment for my daughter… the person helping us is slightly friendlier than «you know who». Smooth sailing so far until we heard a couple of workers in the back LOUDLY arguing about something. So unprofessional!
I’ve gone here a few times and so far I think there’s only 2 friendly worker that seems to be willing to help. The rest appears unhappy to be there.