The Ford Store Morgan Hill

I warn you DO NOT COME and do BUSINESS here! Horrible people. They let us think that we were able to buy a car, we took it home and then they called us back to bring the car back.

Went to The Ford Store Morgan Hill yesterday to check out their inventory of F250’s as it is time to replace the one I am driving. Arrived at 11am –ish, walked around the lot no sales people around. Stopped in at the show room, sales people seemed more interested in what or where lunch was. Looked at the F150 on the floor for a bit and then left. Morgan Hill proclaims large inventory, apparently because they don’t sell to the typical buyer.

I have a 2010 Ford Fusion and wouldn’t recommend this dealership for anything in the world. They don’t care about helping people.
I got my second recall notice. This time it’s ELECTRONIC THROTTLE BODY. The part needs to be replaced. Here is what the web says «Ford and Mercury vehicles equipped with an Electronic Throttle Body (ETB) are prone to sudden surges and stalls, sending them into a limited „limp home mode“ which allows the vehicle to keep moving, but at drastically reduced speeds.»
I don’t know about you, but I say my car isn’t safe to be on the road. My car is surging at red lights… nice way for me to rear end a car. And my car drastically reduces speed… which is really nice when your on the freeway at 70 mile an hour… I’m just hoping no one rear ends me since I can’t get out of my own way.
I called to get a shuttle ride to and from work. The shuttle service starts at 8:00 and the last pickup is 4:30. I work for a company that doesn’t offer flex hours. Oh, and they have car rentals for about $ 30.00/day. Anyone see where I’m going? Why should I have to pay when I’m already being inconvenienced. The people at Morgan Hill Ford suggest that I call Capitol Ford or Sunnyvale Ford… who offer the same thing. Not to mention I live in Morgan Hill and both of these locations are not convenient. Weekends are out because I have a home business that I run on the weekends.
Am I suppose to take a day of vacation to sit at home so my car can be fixed? Anyone got any ideas on how I can get my car fixed?

Unlucky experience?!
I visited the dealership in July 2015 after locating a couple certified used F150s. Found a 2013 F150 XLT crew Cab Ecoboost (1.5 yrs old 17k miles) that was exactly what I was looking for but a couple $ hundred higher than the budget. They were not able to budge on their listed price. So, I went home empty handed.
Came back literally a couple weeks later (August 2015) and they were able to sell the truck at the original price I offered them. A couple weeks after that, i started to experience weird things with the truck (i.e. pulsation surge when shifted into gear from cold start, a misfiring feel upon initial cold start, brief odd noise from transmission, and a bouncing/​wobbling feel from the suspension and slight over bed shake when going over normal bumps at regular speeds). To sum it up, numerous visits to 2 local dealerships, as I live in Modesto. TSB to address transmission issue (s), truck still runs odd during cold start-​up, rear shocks replaced twice issue remains, tires (which Ford Morgan Hill said had over 50% tread life) are between ⁴⁄₃₂ and 5/​32, mpg down 2.5−3, and likelihood of buying another Ford vehicle is 0.
Frustrating to say the least. The truck has what I want (Ecoboost, crew cab, 4×2, 302A package, spray in bedliner, 3.31 locking diff, etc) with a great APR. I just didn’t need the constant trips to the service depot.

Purchased a new 2016 Explorer Sport. Beautiful auto! Javier was fantastic to work with. I highly recommend Javier to anyone looking for a car.
Had splash guards installed today. Great overall experience.
Great start to what is hopefully a long and enjoyable relationship!
Thank you Ford Store Morgan Hill!!!

We drove through this dealership, thinking if buying a truck but just looking. Approached by a dealer named JC, there was no pressure or hassle, just friendly chit chat. There is nothing I hate more than being attacked by car dealers so it was really nice to not have to deal with that. JC was respectful and polite, no pressure and he actually listened to what we wanted rather than just trying to «score a deal.»
I would recommend this dealership to everyone. Even though its a bit out of the way, I intend on going here for my oil changes from now on. The pleasant people here are worth the drive.
Thanks for all your help JC!

I have been looking at smaller SUV’s and trying them out. I work for Enterprise so have been trying to rent certain ones, which is hard because we get random vehicles back so it’s hard to reserve a exact kind. Plus it is very pricey to rent any type of SUV. I came here and ad mentioned that I wanted to see about test driving the Ford Explorer. I had a 1992 one before and loved it. I asked if I was able to drive on a hill somewhere because I was moving to Reno and needed something that would handle well in the mountains along with towing things. I was shown the different explorers and the different features that each had on them. The said that I could take it on a extended test drive and borrow it for 24 hours. I was completely shocked because that gave me the opportunity to try it out on the hills by Coyote and different situations. Most test drives consist of going on the freeway and back which don’t really show you the performance of the vehicle. When I returned the vehicle I asked a ton of questions and all of them were answered. They were courteous and friendly the whole time answering the million questions I had. They also asked if we wanted anything to drink and gave my daughter some crayons and something to color.

Couldn’t be more pleased with the service. In love with our new Mustang. Thank you for working hard on our deal and making it happen! Great team of people! The best car buying experience we have ever experienced and we bought a few. Thank You!

Just purchased a Ford F-​350 diesel and we had a fantastic experience. Our sales guy was Fernando. He showed us all the trucks in the lot that we were interested in. He would even walk back and forth to verify interior colors for us. We went on a Friday night after work, just to «look» at the truck we had in mind. We started with the certified pre-​owned and moved towards a new truck. To only return back to the original pre-​owned truck we had gone in to see. Fernando was patient with us and we never felt pressured to purchase. We decided to proceed with the credit application. Once the application was filled out we waited an hour or so and our sales guy suggested we borrow the certified pre-​owned truck and drive it home. He said they’d work on the bank loan the next morning. Nice enough we received a phone call with an update the next morning and drove in after work… Within a few hours we signed all the paper work and drove home with a certified pre-​owned 2015 Ford F-​350 Diesel. They really made purchasing a vehicle easy with our two year old son. We purchase the truck at a fair market price and got a pretty good trade in value. Not to mention that diesel trucks are a hot item and there were three other buyers interested in the truck. Thank you again & we’ll be referring people to you!

This Ford Dealership Sure Doesn’t Live Up To Its Advertisements! They Give You The Run Around And Are Not Truthful With You We Dealt With Guy Knox Turns Out He’s a Terrible Salesman If He Doesn’t See An Easy Deal He Loses Interest In You Entirely And He Doesn’t Keep It Honest With You Just Leads You On. I’m Happy To Say We Ended Up Purchasing Not One But Two Vehicles One At Capitol Mazda And The Other Funny But True At Capitol Ford So Don’t Waste Your Time With This Dealership.

My wife I and I visited this store to purchase a new car. We had been working with James Sanchez for a year, waiting for the right car and right financing. He did a great job of showing use the available inventory and making sure we understood the difference between the cars. He also made sure we were comfortable during the multiple long waits and checked in often to keep us informed about what was going on while we were waiting. He did a good job representing your dealership. We were equally impressed with Stephen Ngo in Finance. I was pushing him to get us out of the store and back to San Jose quickly. Stephen did a fine job of making the paperwork quick and easy. My wife even commented on how nice everyone we talked to was, starting with man who came out to greet us as we walked toward the dealership.

No haggle prices was draw. Good, friendly service made me buy there. Other ford dealers were playing games. Not these guys.

This review is for the sales department specifically Kevin in sales and Marcel in the financing office. Both seemed to be straight forward and not pushy with sales and or vehicle coverage options. Can’t say we exactly enjoy being at a dealership for 3 hours however these gentlemen made the experience smooth and pleasant with no frills or tunics just straight up good service. Only small recommendation is update the lounge area with comfy cushioned chairs, offer complimentary coffee, water and snack/​fruit for customers waiting.

ok, so i went back. are you kidding me … you promised me a loner, and you left me wallking. !!!, i asked your used car manager what the hell. then he told me i would have to pay for repairs on the truck i bought , is this a joke, this place is!!!
DONT BUY A CAR FROM THESE CLOWNS,

Although I had a pleasant purchase experience, this review is for the service department, May 2015, I bought a Certified used Supercrew 4X4 Ecoboost F150 truck. I bought the ecoboost because I was expecting to get better mileage than the 5 liter V8. But within a few weeks I noticed I wasn’t getting the gas mileage range as stated on the reviews, 15−21MPG. I also explained there was a shuttering rough Idle and when accelerating there was a lag. Additionally I was averaging less then 14MPG combined, city and highway. I set my first appointment.
Upon the «Inspection,» the lead tech said the truck was getting 20MPG both city and freeway. He also mentioned the shuttering was the fuel injections system, which is normal.
This is lie, no truck gets this mileage. I knew the tech was full of shit so I told the service adviser I will keep a log and bring the info to the next appointment. I kept a notebook in the truck and logged every fill up along with mileage. The data showed the truck mileage was averaging about 13.5– 14.2 MPG. About a month passed and I set another appointment. I did a night drop. The following morning, I got a call to come pick up the truck because they did not have the right tech available. I picked up the truck then scheduled a 3^rd appointment.
At the 3^rd appointment, the tech did his assessment and said that since I had just changed the wheels and tires, the truck is getting the proper mileage range as the truck can get anywhere from 12 – 17 MPG, based on driving conditions. Well, I was taking some summer trips on HWY 5, a completely flat road and getting 16 MPG? Plus the truck continued to have the acceleration issues. OK, I bought the truck with factory 255÷55÷20 wheels and tires. Two months after purchase I placed 285÷65÷18, that’s a 5 percent change in the tires and wheels. Some months passed as I was working two jobs, I was still continuing to get less than a combined 14MPG.
This past Tuesday, I decided to take the truck to Frontier Ford in Santa Clara. I told them the problem with the mileage, also about the lag when accelerating and that the other dealership said there were no issues. At the end of the day I got a call from the service adviser. He told me they found the issue was related to the throttle body and some sensors. Additionally, the change in the tires and wheels did not effect the mileage as there was no significant change. BTW, after Frontier Ford did the repair, I took the truck on a road test and now get 20−22MPG freeway and 16 – 17 City.
I then called The Ford Store and spoke with the service manager, David. I explained what had happened. The only reply I got was, «Sorry.» Here I am, spending hundreds of dollars more on gas over the last several months because his technicians literally dropped the ball, when they tried to place the blame on me when, indeed, there was an issue with the truck from the time I purchased it. I would not recommend the service department at The Ford Store in Morgan Hill,

I purchased the 4V Eco Boost Mustang from Jesus .very helpful, very nice. He answered all my questions and made me feel comfortable if I had a concern. The staff was courteous and welcoming. Even called me by my name. Nice.
Jesus even did a follow up call which I appreciate very much.
The process of buying a car was not as painful as I thought it would be.
I very much recommend Jesus and this dealership.

I was amazed at how easy the car buying experience is, when you aren’t pressured. James, our salesman, was very helpful in answering any questions I had about the ’15 F-​150 I came to see. There hasn’t been any other time, in the past, where I felt more comfortable buying a vehicle than when I did thru the Ford Store. I walked away feeling confident in my purchase and like I hadn’t just been up sold into some unaffordable monthly payment. You all have my business, indefinitely. Thank you, and I love my new truck.

One of the best car buying experiences around. This place was first class! They were friendly, knowledgable and great!
DJ was fantastic, he went through all the options with me of different ways to finance, or buy, we went through all the cars I was looking and finally came to a great decision on the Ford Explorer. Love it!!!
DJ was very knowledgable, responsive and was really looking to help me find what I was looking for. He was not pushy or the usual «car salesman» he was super friendly and helpful with everything and did his best to get me the best price for the car I wanted. I would 100% recommend DJ to all of my friends and family to contact at The Ford Store.
I will definitely be back to see DJ and the whole crew. Thank you so much for the great experience! I love my new car!

I just visited the Ford Store in Morgan Hill today. Not happy with my experience to say the least.
I was sold a $ 170.00 oil change, which was to have my vehicle washed. It was not washed. WTF???
Anyways, I have been taking my truck to this dealer ship for my service since I have owned my truck unless I cannot give them my truck for four hours to do the oil change. I inspected my air filter after the last oil change by The Ford Store and it was dirty beyond belief! Absolutely the dirtiest air filter I have ever seen. I asked the service rep why it had not been inspected and why wasn’t I notified? he did not know what to say.
What has taken the cake today is that the bushings on the front of my truck are a little loose. I went the parts counter and they quoted me $ 90.00. I called around and got them for a lot less money.
FYI The Ford Store marks up their parts a 100%. Yes you read that right.
I will never bring truck or my business to The Ford Store ever again. What a rip off they have become.
PS do not give them your email address, extreme spam fills my mail box every day!

After leaving my less than stellar review I received a comment from the manager at The Ford Store apologizing for the poor service and asking me to call. I’m very glad that I did. He made sure I was given the 5 star experience I was hoping for. He immediately had his staff call me and write up quotes for the vehicles I was interested in. I had all of the information I needed right away! I am planning to go in later this week for a test drive and to talk more numbers!
Thank you Graham and James for being so awesome! It’s obvious that The Ford Store takes their reputation (especially on Unilocal) very seriously. They definitely didn’t want to see a potential customer disappointed in their service.