Frank’s Auto Service

My family and I have been going here for years. Bruno Frank Sr. and Frank Jr. treat you like family. I always get a very honest and educated answer to my trucks issues. This last time I was here I showed up before they opened expecting to wait although they took me right in. The process was stress free and I had my truck up and running perfect by the end of the day.

I went to Frank’s Auto Service recently for an oil change for my little Toyota Pick-​Up. I was instantly greeted outside by a friendly man, who later introduced himself as Frank Jr. He was apologetic that he couldn’t get me in sooner than 3 or 4 days out (no problem!), subsequently dropped off my truck the following Monday, he offered to drop me back off at work (but had my bike to pedal back instead), and had the service performed. They called me within a couple hours, picked up the truck and the rest is history. I am very satisfied with the service I received, along with the fair cost associated with it. The only reason I’m not giving them a 5-​star is that with only having one experience, I can’t quite say much more, as of now… but I will certainly be back! If the service holds out the same, I will gladly update this review to a 5-​star. Thanks, Frank’s Auto Service!

Top notch service. Locally owned family business that goes the second mile and will not overcharge!
I took my car in to clear the engine check light for a smog check. Frank ran the diagnostic free of charge and even dropped me off at work in the morning (just down the road) because I had to leave my car and head to the office.
I am so relieved to know I have a reliable and honest mechanic!

Franks auto is the best!
It’s always hard to trust a mechanic. But I always trust this crew. From start to finish they help me and make me feel taken care of, not taken advantage of!
Keep up the great work and great service. Morgan Hill is honored to have you here!

Solid work for a reasonable price. They value having a repeat customer more than getting the most money from each customer. The fact that they will have a conversation with you about what is going on with your car rather than just reading from a list of parts and labor, made me feel more informed on the work that was actually being done.

I brought my car in on Thursday (⁸⁄₆) as there was something that was dragging on the front of the car. I was also a little concerned about my front brake pads. When I brought the car in, Frank Jr. told me that the piece that was dragging was the shield which could be fixed easily or replaced with no issues. He also told me that they would check out the brakes. I wasn’t in a rush and let him know that I’d be out of town for a day trip, so he could take his time.
I received a vm today, Friday (⁸⁄₇) from Frank Jr. letting me know that the shield couldn’t be reattached, but that it wasn’t really necessary and wasn’t a safety issue. The brakes were fine. When I got to shop, Frank Jr. had already left for the day, but Frank Sr. told me that my car was ready and reinforced what Frank Jr. had said. He also tole me «no charge.»
My wife and I have been bringing our cars in for the last year. We will continue to do so with the reinforced honesty of Frank Jr & Frank Sr. There are alot of shops out there that would have recommended a full brake job in addition to replacing the pads. Other shops would have also charged a service fee to remove the shield. Anyone who will listen to me will now hear my praises of Frank’s Auto Service!

I was visiting friends in Morgan Hill and had some car issues as I was getting ready to return to L.A. area I was referred here and had a great experience. Franklin (son) came over, checked the car’s computer with the machine to help in diagnosing, and referred me to a transmission shop. He did this for free and told me to tell my friends thank you for sending me over. While I was there a gentleman, who had obviously been there before, said he was just dropping it by for an oil change and Franklin told him, «ok, no problem, we’ll get it done right away» Wow! They looked busy, but he was very accommodating and showed excellent customer service. Thank you (I made it back to Long Beach, CA to get it repaired under my warranty)

I moved to Morgan Hill a couple years ago and found Frank’s Auto on Unilocal.I believe Frank’s is a 3 generation family business and they are awesome! I tell all my friends and family in San Jose that Frank’s is the place to take your car for service. My mother will be bringing her car here for any services needed. Had my Subaru Outback’s timing belt and water pump replaced (it was overdue) and figured for sure my brakes would need to be replaced because of my mileage. They inspected my car and only the timing belt/​water pump replacement was needed at this time. Honest, professional, top-​notch business… what more can I say?

Quality auto car at affordable prices.

The short review: we’ve found our new garage.
The logerish review: my elderly mother has recently moved in with me and brought with her her 13 year old car. The hope is to keep it safe and on the road as long as she still drives. I stopped by Frank’s, met Sr and Jr (who both stopped working to come over and shake my hand), and I explained the goal. After leaving the car with them, Frank Jr called and said the car is in great shape. They went through it tip to tail and only made note of a couple concerns along the way. In both cases, Frank Jr made it clear they were maintenance issues and NOT safety issues; in fact in one case he said he’d just leave it be, and in another he suggested revisiting the issue next time we need new tires, which by the way he also said should last for a long time to come.
So basically, Frank easily could have made several hundred dollars off me fixing «safety» issues the car didn’t have. I’m no mechanic, no way for me to know. Instead he was straight with me and treated me with respect. As a result, Frank has earned my trust and three new customers (me, my wife and my mom) as long as we live here.
Thanks Frank’s Auto!

Honest, fast, high quality. They are my third mechanic in less than 3 years. And they have finally identified/​fixed the problem (s), and charged me less than my prior mechanics.

I moved to Morgan hill several years ago and was in search of a new mechanic. I was referred to franks auto by my neighbor, who swore by the fair prices and amazing service.
Frank jr helped me out and gave me the most reasonable quote for a ton of work he did on my car.
My wife and I were very satisfied and have found our new local mechanic.
Thanks frank!!!

I was so impressed with the kindness and professionalism of Frank and Frank Jr. They really took good care of my car and the price of the oil change was half of what Jiffy Lube charged me. I will definitely be going back and I highly recommend this family owned business!

Started going to Frank’s Auto Service a few years back after finally giving Toyota Dealership the boot. I went looking for a reliable and honest mechanic and a search on Unilocal introduced me to Frank. Boy, am I glad I found him! From day one he, his son and Dad have been great! Now we take all three of our Toyota’s to him. Highly recommend Frank and the family business … as in they treat you like family!

Just got my cat back from Frank and I could not be happier with the service and customer experience I have received. Frank was great and very welcoming. This is definately the best automotive repair center I have ever been to. I cant express how friendly and enjoyable my experience was. I highly recommend for all your automobile needs. Thanks Frank.

— Great family own business. Father and son run the business. Great customer service. Enjoy keeping within the community as I just moved into the Morgan Hill area.

One of the best and most honest people, Frank Sr. and Frank Jr., I have the good fortune to take my car to. I have been taking my 1999 Infiniti to Frank’s Auto Service for the last 2 years and they listen, they are fair in their prices and very honest. And best of all if they work on your car and it has a problem they will have you bring it back and work on it some more. It is awesome how they watch your dollars as if it was their own. They are fair in their prices and have never treated me less than because I am a woman who knows nothing about cars. And when I tell them I hear a noise they treat me with respect. There customer service is top notch. Honest, Fair and Excellent work.

I only trust one place with my car and that is Frank’s! I know I won’t get the run around or talked into anything I don’t need. One of the most admirable traits about Frank’s is that they treat you like family and they truly do care about you and your car!

How does a business earn a perfect score? There are several important factors in my mind:
1. Customer service excellence
2. honesty
3. fair and reasonable pricing
4. education
5. quality service
6. passion
My mother in law referred me to Franks Auto Service in Morgan Hill, CA. I drove to Frank’s Auto to have the motor mounts replaced since my Honda Dealer recommended that the main motor mount be replaced. The drive was worth the time and effort to get the job done right.
Frank’s auto service has over 100 years experience since Frank Sr. (grandfather) Frank Jr. (father) and Frank III current owner all work in this huge comprehensive auto service. The threesome Frank’s provide service with a big warm smile.
I always have a healthy skepticism about mechanics since I have not always had good experiences; especially with mechanics that are employed by dealerships. I believe 90% of mechanics always overcharge for a service and oversell a product that is not needed. This has happened to me ever since I have owned cars. So I arrived at Frank’s with a BIG healthy skepticism, but also with an open mind.
The Morgan Hill Honda dealer recommended that I have all motor mounts replaced at a ridiculous cost in thousands. So, like any other man, who believes we know how to find a deal, I searched far and near and asked for recommendations from friends and mechanics (Yes I asked mechanics for advice to see what they would say). My mother in law said, «YOU HAVE to GO SEE FRANK, they are a quality family and reeeeeeeaaaal honest…» I said to myself, «an honest mechanic?, I have to see this!»
I tried to save money and bought the part on-​line via a recommendation from another mechanic who was going to fix my car, but he fell ill and closed his shop. I brought the part to Frank Jr. and he said he would work with me to solve the car’s problem. Frank is a smart professional. He showed me that the engine was moving with a simple trick. He said, «stand in front of the engine while I push the brake and move the gear from Reverse to Drive.» Well, hot dog, the engine had a lot of play and moved, vibrated, and shook back and forth. So I was sold. Frank had me at «hello!» (Little humor)
Anywhooya, Frank III and Jr. worked on our beloved Honda Odyssey Touring edition. They poured sweat and passion into the work. Oh man, my sweetheart was ready. The invoice was fair, but more important, Frank’s Auto Service has an Iron Clad guarantee, «If momma ain’t humming or working the way she should, come on back!» This is rare and also offers me peace of mind. Family is safe with Frank’s God given talents.
On another note, I saw many Morgan Hill police officers bringing their personal cars to Frank. I also saw several police cars hidden in the back as Frank worked on them. Police cars must be in perfect tip top shape at all times. Impressive and another «peace of mind.» If police officers trust Frank, then so do I!
Frank, your family is passionate, awesome, and super duper professional.
Thanks again amigo!

Frank’s Auto Service is truly the way any business should be run, with honesty and skill. I brought in my son’s Dodge Ram 1500 that was overheating and for squealing breaks. I was a little frustrated because I knew this was going to cost me a pretty penny. Even though the service was not cheap I knew that I got the best work done for the fairest price. Frank’s Auto Service exceeded all of my expectations and, when it comes time, I’ll be going to him for all my automotive needs.
Thanks Frank!