Chase Bank

Neither friendly or helpful and they won’t give change unless you have an account. I’m happy I’m not a member. In contrast I went to the Wells fargo across the street had a friendly gal greet me and show to me to a clerk that helped me with the change I needed. I know where I’m going when I need a new account.

Horrible everything. This bank decided to give some people’s jobs away to machines and we know how it is to call somewhere that answers the call with automated system. Well to force people to use the machines, let put one teller and have people in line for a hour on a Friday evening and last week day of the month. After standing in line for a hour the teller telling we are having a computer problem. No I was not taken care of. Thank you manager for telling people in line there is a computer problem and find out what people in line for. Great customer service Chase. NOT

The parking is horrible & there are very few tellers working at any given time. Going to the bank is never quick. They tried to charge $ 6 to cash a check and you aren’t allowed to deposit cash into someone else’s account. What kind of bank doesn’t accept cash. Their rules are ridiculous and charge fees for everything. I only do business with them because I have to.

I no longer bank with Chase as the organization with which I was involved moved their money to another bank. However, as I am teaching a Life Skills class to underprivileged folks who have disabilities, and who will need to have access to banks where they can deposit money etc, I stopped by for some information yesterday, Mr. Allan Bueno was extraordinarily helpful explaining to me how Chase can help and gave me resources for my class.

Oh, Chase. Dear Chase. I will not go and bank anywhere else. I’ve been banking here for about 3 ½ years and I’ve gotten exemplary service.
The branch manager, Alexandra is always helpful and on-​the-​ball. I’ve had numerous conversations with her and she’s always helped me out when I needed it.
The bankers — Marion & Margie are so kind and helpful. Whenever I’ve had an issue, all I do is give them a ring and BAM, problem fixed. I never EVER have to go into the branch unless it’s necessary.
I love that Chase is so professional in their attire and they care about building relationships with their customers, which I really appreciate. I also love that whichever branch I go to, I find the same level of help and consistency throughout every branch.
If you live in the area and are looking for a bank that’s not trying to push their products on you — but help you regardless of the situation — then this is your place to be.
I’m delighted with my experience here and have no plans on changing in the future.

I have never been put through so much hassle by a company, and without any apologies or recognition that they have created an unpleasant situation for me. Don’t bank with Chase. According to them, putting money into my own account is suspicious.
Opening an account with Chase has been such a journey, with an array of challenges along the way. This has been the most difficult bank to work with (I have accounts with B of A and Citibank, and have banked with Wells Fargo in past — all superior). In a nutshell:
*Husband transferred funds to my account, and the account got frozen. I spent an hour on the phone with a rep, who at the end of our conversation told me to go to the branch. I went to the branch with my husband, with everything the rep told us to bring. That was not enough for them, so we had to leave and return a second time with even more documents. All of this was a massive waste of time.
* Finally, when I get access to my account, I get a message from Chase telling me that they are withholding money from me for the IRS because they need an updated W-​9 from me (they are assuming I am not paying federal taxes). I am a teacher, who has paid my taxes this year and every previous year. I have no beef with the IRS.
With ALL of the absurd visits and phone calls just to have ACCESS to my money… this is such a joke. Now that I have access, they have found another reason to detract money from my account.
Nobody has apologized for this when I have explained what a ridiculous process it has been to open an account with them (all for their advertised «coupon» of $ 125 extra dollars with an account). They need to try a lot harder to keep customers — I am gone.

I like going into this Branch. I really feel like we get a small town greeting when we walk in here. I’m also a customer at Wells Fargo, across the street… and somehow its not the same feeling when you walk into their branch.
The reps always seem so nice and friendly. One of my favorites is Marian. He always seems so Happy! I don’t think he has ever had a bad day!!! He is usually pretty busy as I think he is a favorite for many. I would say that most of the reps are pretty easygoing at friendly at this branch.
I agree with one of the prior reviewers about the mortgage experience. We have an existing Home loan with Chase and I’m always getting offers in the mail. When we went in, we inquired about refinancing. I thought I wanted to keep everything in town with my local branch… The rep was so busy in the break room that it took 3 requests for him to come out and greet us. He acted like we were bothering him. I told him I had heard about some refinance offers /​perks which included no fees. He said that didn’t exist… He didn’t seem like he was interested in helping us at all. One week later, we ended up getting those offers again in the mail from Chase so we worked with the on-​line Chase rep. I actually got better Telephone service than in person service!.

This used to be Washington Mutual. The ATMs have been replaced — which is great because they were extremely old. The issue here is parking. Unfortunately, the lot is terrible. Just last week I witnessed 2 people backing into each other. You can stay away from the lot and just park on Main Street and walk up to the ATM when needed.