Australian Tan

The staff at this location is always helpful and it is clean but the Versa Spa spray tan booth is broken A LOT. As of 5÷23÷16 it has been out of service and they «hope» to have the maintenance guy in there today. I have no issues with the Gilroy location but it is inconvenient most of the time to drive all the way down there just for a spray tan.

The Morgan Hill store is unbelievably bad. In the year I’ve had my membership (paying about $ 50 a month!), the spray equipment has been broken four times for multiple days weeks at a time, and each time over a weekend. If you want a tan, you have to schlep to Gilroy. They should be offering discounts /​refunds when that happens because I am paying for a service I am not getting. I’m so frustrated, that today I’m going to start logging each time the equipment is down, for the record:
— April 30, 2016 — equipment broken, told to go to Gilroy. No credit offered.
— May 2, 2016 — equipment broken, told to go to Gilroy.
— May 21, 2016 — equipment broken, told to go to Gilroy. SERIOUSLY?

The Unilocal deal was awesome I highly recommend using it if you’re a first time customer.

Such nice and helpful employees! I got a Versa spray tan through their Unilocal deal before I went to Hawaii and it looked so natural. I went with the girls recommendation of medium and it was perfect :) nice clean facilities and no wait! Perfect…

Wow, I am actually getting a lil upset at the bad reviews for this place, 1 star rating for the whole establishment, simply becuase of the music, omg, Unilocal and social medial in general has become a portal for people to just complain and i’m not sure the validity of most of these complaints which is sad becuase it ruins it for the people who actually have solid feedback:(I am in sales myself and I know how hard it is to run a business and keep everyone happy.
Anyway, on to my review, I moved here from Southern California a few years back and found this location right next to my house and thus far, my experience here, has been nothing short of fantastic. The girls are always nice and accomodating. I even left my diamond necklace here people! and they saved it for me! Honest team! The salon is clean, hip and i actually love the music! I was trying to figure out the songs so i can buy them off itunes:)) French Lounge Music, tres chic:)

The music here is TERRIBLE and sets the wrong vibe. Yes, you can bring your own music, but the entire salon needs professional music not top 40 ghetto rap. This and all salons need a more calming less jumpy music selection.

I came back to update with a 1 star and realized that I already gave them 1 star. I stopped coming for awhile and then decided to give them another chance. We need more tanning options here in Morgan Hill. I had my daughter along, (who is capable of staying home alone for short stints), and the first couple of times — it was fine. I’ve also seen others with kids waiting for them — old enough to sit quietly and read a book, or play with a gaming device. Xmas Eve day, when I’m already rushing around… They suddenly won’t allow her to wait on the couch by their desk. A «warning» would have been nice, before just turning me away. I’m so annoyed. This place has the worst customer service!!! I’ll be canceling soon — need to use up some credits first. Then, back to San Jose to tan, I guess. Soooo annoyed. I’ve never found a «great» tanning place here in California, like the one I used to go to in Calgary, AB :(

The environment is nice and the staff acts professionally but this is only the surface. The price is higher than any other place in town which is something you know going into the deal but they have other unethical business practices that nickle and dime you i.e. when you try to cancel you have to mail in a form costing you more money because of «the time it takes to process» then they will not prorate and they just so happen to wait to process it after the beginning of the next month charging you a full month. If you want to downgrade you also have to wait till the end of the month or end up paying for service YOU CAN NO LONGER RECEIVE. They know that a certain number, most, will try to wait then forget to tell them on the precise day to prevent overcharging and make more money at our expense. The reason why I wanted to cancel??? I have been a member for over a year but have rarely been able to use the bed I paid for because too many bulbs are out. They will tell you the bulbs being out doesn’t matter because the light reflects as well off the mirrors on the other side… As a student of physics I will put it this way… Ever try to tan under a full moon? Bulbs have been out for over 9 straight months… Up to 6 bulbs… This matters when the bed only has 18 bulbs to begin with. I think they just move the bulbs that are out around… this also saves them money on electricity (light and cooling) but they certainly don’t pass the savings on to you. After a year I have only seen all bulbs working on their most expensive bed one time… one single time. Most people don’t even check. Somehow the bulbs that are out seem to rotate to the area around the feet and back. I’m only guessing that is so people won’t even notice and these are the customers paying the most for their service. They save money but you end up with an uneven tan on the most expensive bed. If you don’t heed my warning at least do yourself a favor and don’t pay for their highest level.

My was looking for a tanning place. We found this place. Simple and easy. Price was right and the people were very helpful. Thanks

This place is good, I enjoy relaxing and getting a tan here. I also got signed up with a great Unilocal deal and the girls are very nice and assist you right away. Place is very claen and tidy.

THIS PLACE IS HORRIBLE… the Gilroy location are rude they told me to get the plan for 59.00 unlimited then one week later they told me i could use the stand up one .i asked why? when i was using Morgan hill one .they said were different from them then they said if i wanted to cancel i had to pay 49.00 i was like WTH they don’t deserve any stars the worst part their is no other tanning salon in Kilroy.

CREDIT WHERE CREDIT IS DUE
I have been going to Australian Tan in Morgan Hill for a couple of years now and have always had exceptional service, clean beds and great tanning results.
A few weeks ago I had misplaced one of my favorite watches and after a few days of looking everywhere for it I was sure it was gone. I was pleasantly surprised when I checked in at my next tanning visit to find that Marta an Australian tan employee had found my watch and noted my account so that any other employee would know it was recovered. I never considered in my search that I had left it here but thanks to a very honest staff I got my watch back…
Awesome Place!

Just moved to Gilroy and needed a tanning bed to go to. I go about once a week during the winter to keep up with it, then rarely in the summertime.
The beds are good. Its a clean, nice place. Professional staff, attractive girls. No complaints there.
The prices, WOW. All I can say is this is BY FAR the most expensive tanning salon I have ever gone to. The packages are ridiculous. There are membership fees. They require a credit card on file which is auto-​deducted. You have to send a letter in the mail to cancel a membership, which if anyone has ever had a gym membership knows, creates a very easy way for them to lead you on and on and refuse to cancel your membership. They make you buy your own protective goggles for hell’s sake. Every tanning bed I have been to provides these for free.
This area really needs a better option for tanning, or some competition to lower these prices. Everything considered, I think 2 stars is too generous. So I had to go with 1 star. I won’t be going here and I wouldn’t consider recommending it without a significant price reduction. Won’t be surprised to see this company out of business.

LOVE LOVE LOVE!
The girls here are so nice esp Jessica in Gilroy, she was so sweet & helpful. I swore to never come hear again after having a BAD experience with an extremely rude girl from years back but as I needed a quick bronzing I had to go!
I did the spray tan – which is the self tanner that sprays you & should stay for about a week. They have 3 colors, & me being usually really light complected opted for the 2 & I was so tan. I didn’t look cakey or orange or fake which is great! Besides the service the salon is just gorgeous. The décor is so inviting & the vibe is comfortable. I love it here!
I was very pleased with the product and ATC will def be my new go to sun my buns hot spot. ;)

This place doesn’t even deserve 1 star… this is the worst place i have ever tanned. the staff knew me by name and I knew their names (they were mostly pleasant)…then the «changes» came… i either had to be scanned or have my DL on me everytime. They treated me poorly when I questioned being scanned for a tanning membership. then the harassment from the owners started (the staff was instructed to keep me waiting in the lobby sometimes 30 minutes or unitl the other owner got there to «talk with me» all just to give me a hard time!(i work anywhere from 50 – 60 hrs p/​wk running a business, any free time I have is precious) Owner even made a special trip down to the place to threaten to «turn me in» for not carrying my DL! I documented all the times I was denied use of my membership (which was always paid for in advance!) and when i brought this to the owner, he told me my membership was revoked… of course HE CHARGED ME FOR THE NEXT MONTH of service I did not receive! I told him I expect my money returned… he blew me off. They treat their employees like dirt… don’t give them adequate training… and if you are a customer and speak up… expect your membership to be revoked AND YOU WILL BE CHARGED! They like your money… not your business! I tell all of my friends how aweful my experience was. If I was still within the statute of limitations I’d take them to court. I endured a great deal of harassment from owner Mike.
Started tanning some place else and have not had a single issue with membership fees, service or staff!

There are a few of these around and I’ve been using them on and off for many years. Unfortunately I got caught into one of their programs and I moved out of the area and there is no way to get out of it.
Beware of signing anything! They are still charging me and it’s been threee mos. since I’ve been there.
There are way too many Tanning places out there that are so much more professional and better beds.

So angry with this place! I used to go there often, but when I had a brief financial issue, I called and asked the girl to cancel my monthly withdraw, the girl said she would take care of it and there wouldnt be anymore money taken out of my account. I had since then closed the account that was linked to this place, and I recently went in to rejoin (thinking everything was ok) to be surprised by the girl saying I had a balance. I explained the situation to the girl and she wouldnt do anything about it. They wanted me to pay $ 39.99 for the past due, which I had asked them to cancel and it was confirmed and wanted me to pay $ 39.99 for the current month. So instead of this girl talking to the manager and trying to make something work for a returning customer, they lost my business completely forever! This is a poor display of customer service!!!

This place is definitely a must visit. They are clean, attentive, and very customer-​orientated. We went and were atended to, the new rooms were explained and all the accessories were offered… It was very NICE!

Tanning is tanning.. .. it’s doing business these days that is really important.. .. this place has HORRIBLE schemes. They lock you in worse then a cell phone company. They have no problem electronically and automatically billing you every month, but when it comes time to cancel it CAN ONLY be done via snail mail. Then they state it can take up to 2 weeks to process, mostly so they can squeeze you for that last month. It is such a bad business practice that I would never use them again.

The level 4 tanning equipment here is awesome.
Recommend NOT attempting to tan where no man/​woman has gone before… not a good idea!
(Note to self: The expensive tanning lotion is not sunblock you moron!!)