US Post Office

This post office /​sorting facility is just as bad as the Opa Locka, FL one. I pray that my first class packages don’t get lost here. I give them credit for doing the arrival scan, but they never do a departure scan so you aren’t sure if your package has left or gotten lost, etc. If you shipped a Priority Mail package, don’t sweat; you get at least $ 50 of insurance for free so if your package gets lost, file a claim. Maybe then they’ll learn to value your business.

I bought a camera on Amazon and I was so excited because it said it was shipped. I check outside and it’s not there, I check in my mailbox and I don’t have a key for our parcel locker. I call customer service and they said its in the parcel locker. I drive to USPS to ask for the key and the worker said they can’t give it to me, they said they would give the delivery worker my phone number so that they could contact me the next business day about the key. I never received a phone call. I went to the mailbox and see that the key was in the parcel locker. Luckily, I live in a decent neighborhood so when I looked inside, my package was still there.
At the end of the day, yes I did get my package, but I’m giving this a low rating because the number listed for this USPS doesn’t work, I didn’t feel the people at the post office were apologetic about the situation, and I never received that phone call.

If I could give this post office 0 stars I would. My package was suppose to head to New Jersey from San Diego but somehow ended at this P.O. It has been sitting there for 7 days without movement. They have a published number but nobody answers it. Since it was a auctioned item I had to refund the seller and it is still sitting at this P.O.

Terrible service. Why won’t these people answer their phone? Certified mail sent to their office in error. They won’t forward it to the correct post office.

U.s.p. finally delivered my important letter. Now I’m not receiving my regular mail! I guess I have to call the department of consumer affairs; (

They never answer the phone, always a busy signal. Why have and publish a phone number if you are never going to answer it?

Staff is very helpful and cordial. They try to keep the line moving with extra staff by the line and automated machines to assist.

Forgets to scan deliveries or something. My packages through there never get a departure scan. They just say arrived at usps origin facility until they get delivered. Packages always arrive past the expected delivery date.

When l go in and need postal service
I alway encounter long lines. Thsts my main complaint.

Worst experience dealing with USPS. I had a package sent to me from Oregon on March 30, 2015. It was shipped priority 2 day delivery. My package arrived at this location on March 31, 2015. Now it’s 10:10pm on April 2, 2015 and my package is hasn’t moved from this location. I can only hope it’s not missing. I had to call and make a claim. Absolutely, the worst service and I have even step foot at this place. Wow how do you guys lose a package that has a tracking #???

Now I get the overall 2 star rating, it should be one star.
We have an appointment for 12:15 pm to get our kids their passports.
The passport agent, short rude pathetic worm of a man named Franklin, let’s some lady and her kid who arrived t g e same time we did in, SHE DOESNT HAVE AN APPOINTMENT. We know this because another lady came out 10 minutes earlier and asked who had appointments. We said we did, lady with the kid did not.
As he let her in, I kindly reminded him that we have an appointment for 12:15 pm it’s 12:45 and she doesn’t have one.
His response
I’m supposed to have been out of here by 12:30 pm
You don’t see me complaining
It’ll be a minute or 2 or more.
Are you friggin kidding me?
That’s how you speak to a customer
Inexcusable
Pathetic
And down right rude behavior
It’s no wonder they want to file bankruptcy
Can’t happen soon enough if you ask me.

my mail man ran over my mail box and dint have the decency to tell us or even clean or leave us a note, my neighbors came up to me and told me this is the 2^nd time he has knocked it down
and not i havnt received my mail for a whole week now and can not get ahold of anyone on the phone
inconsiderate mailman, poor service

A complete joke. We mail out a large volume of mail daily and unfortunately it gets processed at this location. They don’t scan a LOT of our mail (we do postage via Stamps so everything is pre-​stamped), they lose our mail, and you can’t get a hold of them. We have sent multiple items abroad only to have them sent back to us the next day because they can’t read the «TO» and «FROM» boxes correctly. I mean, come on? Really guys? It is no wonder the whole system is broke, this post office alone could be the cause.

I have been dealing with this post office for two months now. I was living with my sister until my home was ready and I had problems with mail delivery at her house. I was told my mail was not arriving because the household had a different last name, however my sister gets 5 different people’s mail ALL the time. They NEVER answer the phone, it always sounds busy and their facility is dirty. The windows have finger prints all over them and the trash cans are most often overflowing. I brought to their attention that their phone always has a busy tone and the person I told shrugged and said she was aware. She stated it is because the people in the back are too busy or no one is back there to answer the phone. I brought this to another worker’s attention on a different occasion and the same thing happened. I submitted comments on the survey one gets on the receipts and nothing has changed. I moved into my new home and have been there for two weeks now and I STILL don’t have any mail. The carrier has not come to our neighborhood at all. I am very disappointed that these people just don’t care. I only put one start rating because I had to, otherwise I wouldn’t have given them one at all.

They gave me and made 3 copies of the wrong flipping mailbox key .-. They are extremely unprofessional
Having side conversations while working. They stop
What they are doing to engage in a conversation. They are extremely rude and are all over the place. Saddens me that this is the only big post office close to home that I have to deal with.

Rude workers ! They know nothing about customer service. And if you forget one thing they make you wait in line all over again. You try to get someone’s attention for a quick question they tell you to like up and they will help you in that order.
Also — that telephone number doesn’t work. They gave me a different one and no one even answers that one. This place frustrates me!

Horrible customer service, lines are always long and they act like u owe them something for doing their job

Why do they have a phone if they never answer it!!! It reminds me of a friend that works with me he has a cell phone but never picks up his damn phone. Anyways Once again one of my packages got lost and these knuckleheads don’t answer the phone! «HELLO MCFLY!!! ANYBODY HOME?!»

I wish I could give them a negative rating. They had me runing back and forth looking for my package. I had to go there a total of 4 times just so they could confirm that my package is considered «Lost or Stolen».
The supervisor (lady with curly hair and glasses) seemed nice but she gave me false information as to what happened to my package. First It was to check my locker for a key so I can unlock the larger package locker, nothing there. Then I went back and she said she’ll look for it and call me, I never recieved a call. I tried again and talked to the manager and he said he would call, nothing. Finally I went back there and was like WTF (in a kind manner) and they told me they lost my package.
My package was an iphone screen that I had bought off ebay. The supervisor told me to contact the seller and have HIM file a «lost or stolen» claim. She said that there is nothing I could do about my package.
Cliff notes:
–Had to visit there 4 times
–They lost my package
–Said that it probably got stolen
–They’re taking no responsibilty for it
Complete BS I’m very unsatisfied. Next time I’ll pay extra to go through UPS or FedEx.

Nice, clean, large post office. Much better than the smaller one in Moreno Valley. Plenty of POBoxes, good stock of mailing supplies and a good DIY mailing area. The service here is usually faster than at most USPOs, which is a huge plus and much appreciated. The staff here are nicer than I’ve found at most other USPOs.
I don’t understand why some people can’t seem to figure out the parking lot and drive-​up mail boxes. Nor do I understand the mentality of the people who just park in front of the doors, blocking in parked cars and/​or blocking the aisle, acting as if they’re more important than other customers.
It’d be nice if they had a couple more Handicapped parking spaces.