Moss Bros. Buick GMC

They were able to get us into the car we wanted and helped us getting out of our lease form another dealership. Our new car wasn’t on the lot the night of purchase so the next day they delivered the car out to Palm Springs where we were at. We would definitely come back!

If only it were possible to give zero stars for service. It took the service runner 25 minutes to check in two vehicles. His excuse, «I can only do as much as I can» and «we had a long line». Why make an appointment if it only means a three hour wait for an oil change. Even better, you can’t get a shuttle because they send the shuttle away while it takes 15 minutes to check the next person in. Oh, but coffee and donuts totally make up for losing half of your day.

I recently purchased a vehicle from Moss Brothers Buick-​GMC. The Sales Manager Jose Herrera Was fantastic when he was helping me find the right car at the right price! Phil in the Service Department has been great helping me keep my vehicle maintenance! I would highly recommend anyone coming here for Service or that is looking to Purchase a Brand New/​Used Vehicle!

I came in for a brake light out and the service advisor Phillip fixed it in the service drive in 5 mins. So fast! I loved the customer service. I will definitely be back and tell my girlfriends about it.

WARNING! Do not buy used cars from Moss Bros Buick GMC. I purchased a 2014 Chrysler 200, with 40,000 miles and immediately I started having problems with it within a day or two. I tried to take it to the service Dept. And when I took it to the Service Dept. John King was a real jerk to me. I treated him with the utmost respect because I told him it wasn’t his fault. I had to bring the car in for front and rear brakes first, and believe me it wasn’t done until after bringing it in multiple times. I had to take off work early, miss work, and I got shuttled to my mom’s house and had to wait for rides since I lived way in DHS.
After receiving the car back for a day, I drove the car and it would not increase in speed going up the hill, I had to take it back, and we went through this for close to a month because they couldn’ t duplicate it. King was still the jerk from hell until I started to fight back by giving him a piece of my mind, and contacting the GM.
The GM got me into another car which was a 2013 Chrysler 200 with 21,000 miles. They would not allow me to choose a new car I found for the same price. Mind you, the credit union had already cut them a check for the first car within three days after purchase and I had an arrangement to pay $ 600 more for a down payment, which was paid by debit card by the time I got the second car with a $ 100 deduction and a due bill to fix the brakes. Can you believe they cashed the check from the previous deal after I paid with my debit card and overdraw my acct? They did pay for the fees I incurred.
To make a long story short, I had a long string of problems with the 2013, and I started asking for loaners or something because I was constantly without a car for months now. They made sure I was in the loaners after raising enough hell. The manager Jose Herrera was always trying to be respectful and polite but the Assistant Richie somebody was a jerk too. He made me feel like I was just complaining for no reason, and I asked him what if that was your Mother, Wife, or daughter going through this, you would be down here too.
I contacted the GM again and he got me in contact with the Service Director, Jason and he got a lot of things done to get the car fixed, and he was nice. After all he did, the second car still had problems with the transmission.
I finally did some research and I wrote a letter to the GM, and before he read it, he agreed to unwind the deal. They payed the car off and I got my down payment back in a few weeks.
I am thankful for that, but I would never do business with them again. They need to really inspect their cars, have better communication between departments, and some of employees working in service and management occupations need to be a lot more compassionate towards their customers. I am speaking of John King in the Service dept., and Richie, the Asst. Sales manager. Be grateful for who put you there (the man up above). Just treat people how you would want to be treated.
Response to Amer Ali: Yes, you did all you could do and I am grateful for that, but hey I am just stating the facts and the purpose of Unilocal is to share your experience. Maybe it can help someone else.

WARNING!
WARNING!
This Company could CARE LESS ABOUT YOU THEY want your MONEY$$$$
ONCE they get that car SOLD the He_​_​with you
I have been trying to get my Plates for my CAR for two Months every time the same thing
«I thought we cleared this up» if it was cleared up, would I be calling you?
DO NOT SHOP HERE!!!
they will get your MONEY & then treat you like crap.
You have Been Warned

Horrible unsatisfying service, purchased a car 2 months ago and was promised a secondary key. Now that I am in serious need of that second key I am not getting it because I have to buy it. Mind you Im paying 20 gra d for this vehicle and they want to give me one key and charge me for the second one. $ 400 for a damn key if I would’ve known the schemes I would’ve went too a different dealer.
The customer service process was very unprofessional and hard to contact. Thanks for the head ache and debt. I WOULD NEVER RECOMMEND

Very bad experience with sales. I was trying to buy a Yukon Denali 2015 so I was doing my research from
and l register and leave all the information.
I went to the dealer had an appointment for Friday at 5:30 pm, get there and the sales person who contacted me (Michel) was not there, and they wasted my time. After few days later she called me again let me know the Richard the internet sales manager was taking care of the situation. Richard contact me let me know the I can build my own car with all the specification I wanted, but I need to the dealer and build it with him. I asked him about the price of the car if is going to honer the truecar price and all the discount in that car and he said yes.
I went again to the dealer and he wasn’t there again and nobody had a clue about my visit to the dealer, wasting my time twice. Other sale person (Jose) the internet assistant manager tried to assist me but he was unprofessional and unacknowledged about the cars.
Richard contacted me and trying to sale the car but he wasnt honer the truecar price anymore. These people don’t care abut the customer service at all, they need to have training to be more professional and real sales.

Just leased a new 2015 GMC Yukon SLE. The General Manager, Amer Ali, was very professional. He gave me all of the pricing right up front and got me in and out in a flash. The salesperson, Jose Barragan, and the finance manager, Theresa, also were very helpful and informative. The dealership has a very clean and modern building. I am very impressed with the quality of the newer General Motors vehicles. I would recommend this dealership to anyone.

Unprofessional management, and a complete waste of time. They appear to have no conscience when it comes to lying.
I contacted this dealership looking for a used truck or SUV. I advised the manager I spoke with that I was pre approved, had my own financing and the absolute max I would be willing to spend. The manager said he would keep an eye out and contact me if anything caught his attention. After 2 days I again contacted the manager to see if anything had come in, he informed me that a truck had come in and it was what I had been looking for. I asked the price and it was several thousand dollars over what I was willing to spend. I reminded the manager of the max amount I would be able to pay, he then told me that the best thing to do would be to come and see the truck and make an offer. I expressed to him I did not want to waste my time or his time if my offer would not be excepted. He again told me to come down and make an offer we agreed on the day and time I would come in. After getting off the phone with that manager I received another call from the sales manager (Jose) confirming that they would be able to accept my offer with tax, license and everything included out the door, guaranteeing that I would not be at the dealership no more than an hour with no problem at all.
We arrived that the dealership and met with the manger that I had made my appointment with, and test drive the truck no problem there. However that’s when all turned for the worst. When we enter the office and sat down to do the paperwork my husband asked how much the truck would be. At first the manager did not answer and when he finally did answer with 100,000 (some kind of joke, so not funny) he went back to ignored my husband’s concerns regarding price and continue the paperwork. The manager then went to go see Jose the Sales Manager, when the two came back they told us the price of the truck and it was several thousand dollars over the price that had been agreed upon and guaranteed by Jose via phone. When we expressed our dissatisfaction in this Jose proceeded to tell us that we were getting such a great deal and that they had already marked the truck down in price for us. My husband reminded them of the guaranteed price that was given to us they paid no attention and continued to state that we were getting such a great deal. This proceeded to go on all the way up to the General Manager of the dealership. Again we were given another offer by the General Manager which was still $ 800 over the amount that we had been promised. The General Manager stated that it was the lowest they could possibly go because they had just received the vehicle on the lot. The General Manager was extremely patronizing stating that we will just let you go home and think about what a great deal this is, to which my husband replied we will think about it as we go to another dealership and purchase a truck. This whole attack wasted almost 2 hours. Within a half hour of leaving the dealership the manager we were originally dealing with called and stated that he had been able to get the price down yet another $ 300 which was still $ 500 over the amount guaranteed to us by the Jose.
To sum up the whole experience they were dishonest from the start. Lying about a guaranteed price, attempting to pressure/​abuse my family into purchasing something out of our budget. I truly believe they don’t care about the customer at all!
Do yourself a favor and don’t go here. They will waste your time, and make your car buying experience way less then pleasurable.

Waited two hours and a half for an oil change… Employees are unprofessional… Most of all, very slow service

I loved this dealership Lo helped us and he was amazing will definitely recommend anyone to come here!

I submitted an internet request for a GMC Terrain and was given several quotes from dealers via Edmunds. I was told by Moss Bros GMC in Moreno Valley that they had a vehicle for me that was available for same day purchase. After driving 70 miles I arrived at the dealership to find the sales person Keith Allen had went home. His manager had gone home as well. The car I was told would be there was not even in stock. I was then offered another vehicle. I have never dealt with this kind of unprofessionalism when buying a vehicle in my life. The next morning I called the dealership to complain and spoke to Kacy who told me that he would rectify the situation. All they could offer me was some accessories. I want other consumers to know that Moss Bros dealership in Moreno Valley was very deceptive to us. Out of all the dealers who contacted me, this was the only dealer who did not provide a vin number for the vehicle. I have also filed a report with GMC directly but I wanted consumers to be aware of Moss Bros dishonesty.

Helpful people at this location. I found them to be quite honest about pricing, and making things easy like that is truly inspiring to a soon to be buy. Great looking cars on the lot, not a bad sized one either.

TOTAL LIARS AND JERKS!
DONT COME HERE!!!
They are total VULTURES. We went in and they offered us a pretty crappy deal. But we thought it over and came back the next morning WHOOPS WE ARE SORRY we are now offering you 4 grand less for your trade in and we cant give you the same deal… um «it was a special» ONE DAY ONLY Yeah right!!! SO FULL OF BOLOGNA. «Oh yeah come in we can get you in something for sure NO PROBLEM» There should be a — ZERO for your lying ways. AVOID THIS PLACE AT ALL COST!!!
” AT MOSS YOUR NOT THE BOSS!”