Inland Valley Accounting

We were referred to Kim by a coworker, and then warned of her services by another coworker. I had already scheduled the apt and my impression was totally different from the warning we received so we went ahead with the apt and drove out to her from South OC. Our apt went great and we were relieved to think that we finally found a new tax person. We each filed our taxes, but we also both had an addendum and to file our son’s EZ taxes. Turned out we needed a couple more items for the addendum and to send our son’s W’2’s to her. We paid her for all services and sent her the necessary info within the next couple days (this was March 2014). I emailed to confirm her receipt of them. No response. I followed up. No response. Finally received an email May 21 stating she was out of town and would get back to me in the next week. By June 16 I hadn’t heard from her so I followed up. No response. Followed up and called 3 more times and heard back Aug 21 that she was tied up w a family emergency and would be in contact the next week. Followed up and called twice more through September. Stopped by the house to just get our paperwork back and left a note on the door. NO RESPONSE. At this point, our son’s W-2’s are missing and unfiled, and our two addendum’s and state taxes are still not filed (which are all very simple to do). We don’t have our paperwork, and she has not provided the services we paid her for. UNBELIEVABLE! This has been the biggest headache and worst service EVER. We will be warning our coworkers and anyone we can about her and will also be filing a small claim against her to get our paperwork and $ back so that we can pay someone who will actually get the job done for us. HORRIBLE EXPERIENCE that isn’t even over yet.

My experience with Kim at Inland Valley Accounting is almost exactly the same as the other review! I HAD also been using Kim for tax preparation for many years and although there were always some issues with return calls, I always managed to talk to her and get what I needed with enough persistence. However, the last couple of years were a nightmare. We were unable to get in touch with her 2 years ago when we received a notice of lein for back taxes. When we went to her in 2012 to have our 2011 return done we talked to her very openly about our concerns and she assured us that she would be available if we needed her and she was just having some personal problems. In early-​mid 2012 we received a notice that we were being audited for 2 of our tax years that she had prepared for us. Despite calling her office and cell phone at least 2 dozen times and leaving MANY messages, talking to her assistant and leaving messages with her, sending text messages, sending emails and sending faxes, I have not received a single message back from her in over 9 months! I would NOT recommend her to anyone

I HAD been using Kim’s services for years with no problems. Her tax preparation services have been less than desirable the last two years. Return phone calls are difficult to obtain and when they are returned it is usually by one of her office staff. Last year was the utmost insult! I was LIED to on several occasions about the status of my tax return. I was told I would receive a call back from Kim regarding them, BUT, she actually did not even have my papers. I had sent them to her with a returned receipt request and three days prior to tax day that package was returned to me by the USPS. Thanks Kim.