1 avaliação para Atlantic All-Pro Septic Tank Service, Inc
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Monica W.
Classificação do local: 1 Cary, NC
If there was a ‘0’ star I would give it to this company. It’s hard to find good customer service in Carteret County but this place was the bottom of the barrel. I called TWOWEEKS in advance to have a septic tank pumped. I called three times before I was able to get a call back to confirm the appointment(on the Friday before the Monday they were supposed to come out). The lady confirmed that I was the first appointment on the schedule Monday morning(8am). Monday morning, 8am rolls by, 9am rolls by, 9:30 I call, I am told that I would get a return call after she spoke with the guy to see where he was at… 10am no call back, 10:30 no call back. 11AM I call to see what is going on… lets keep in mind that I took a day off from work to wait around for these people because they told me I had to be there… she tells me that he is in Morehead and then asks if I’m sure he isn’t there or has been there(insert look of seriously?). I explain that I have been here all day, no call no truck no nothing. I tell her how disappointing I was in the service especially after I had made the effort to call and confirm the business day before… she hung up on me. 11:30, the guy calls, tells me he was sorry he wasn’t there at 10am… wrong time to begin with(miscommunication on Atlantic All Pro) and that he MIGHT get out there by 2−3pm. Might? I explained that I had been trying to find out what was going on while I wasted a day off from work and that they needed to communicate because I was told the wrong time… driver goes ‘shit’ and tells me he is sorry and hangs up. I guess people don’t want the business? It just amazes me.