Foreign Exchange

Great family owned business. Prices are much less than the terrible service provided by the local Audi dealer. They fully explain what is going on and work with your warranty company to get the best results.

This review is for the Foreign Exchange located 804 Reading Road in Mason, OH. I own a 2004 Saab 9 – 3 that was experiencing an «unknown electrical issue.» I took the car to 2 other foreign car specialists without any luck before I was referred to Austin Lelii, co-​owner of Foreign Exchange. Quite simply, Austin is the best. He is smart, honest, concerned about the auto, and is a pleasure to deal with. He does not engage in false promises or double-​talk like some others in the car business. I can not recommend him enough. When it comes to foreign cars, this place is the best. Look no further… I drive up from KY to have my car serviced here.

I’ve dealt with foreign exchange on a few different occasions and I’ve never had any complaints. Ricky and Aaron always answered any questions I had about anything. There was never any unnecessary billing of parts I didn’t need. The mechanics do a stellar job. If you have a foreign car, I would highly recommend this shop!

After reading such positive reviews I was hoping for a better experience, however, that was not the case. I live in Washington state and my daughter (and her VW Beetle) is a student at UD. The car was recently hit from behind, resulting in minor cosmetic damage to the bumper and, just recently discovered, the trunk would not open. Since it was time for an oil change and I wasn’t thrilled with White-​Allen when I took the car there this summer, I was happy to see that, according to their website (remember, I’m in Washington), «Our Dayton, OH location offers body shop repair work…», which would enable me to have the bumper looked, the trunk fixed, and have the oil change taken care of at the same time (by a AAA approved facility with stellar reviews). I scheduled an appointment for last Friday, explaining that I wanted an oil change, an estimate on the body work and the trunk issue addressed. Once there they found that there was water in the trunk. My husband spoke with Aaron and he explained that they would need to remove the interior of the trunk to find where it was leaking and that they couldn’t get to it that day. He told them to go ahead and keep the car and find the problem, assuming they’d be able to fix it once they determined where it was leaking. After not hearing from them Monday we called them Tuesday morning. Aaron explained that they found the leak, which was on the attaching frame of the convertible top. They recommended removing the top and resealing, however «we do not have a body shop and cannot do the work». I don’t understand why they didn’t tell me that when I first made the appointment as asked for an estimate on the body work along with the oil change. I spent $ 212.00 in labor to have them tell me where the leak was even though they couldn’t do the work. This should have been disclosed up front, as I would not have had them even look at it if they weren’t able to do the repairs. The communication was poor and their website misleading.

These guys are fantastic.
My wife found them when she researched Audi mechanics after a terrible experience at White-​Allen. I am always suspicious of finding a mechanic through anything else but friends. I am not a car guy so I am being honest when I say that I don’t always know what half the stuff they talk about is. I just want the car to run well and stop when needed.
These guys sat down with me and walked through what my options were and candidly said there was work that I thought needed to be done that could wait 30,000−40,000 miles. I will bring both my cars here for everything that needs to be done.
The place looked incredibly well organized and the shop was spotless. I highly recommend stopping in to see for yourself. You talk with these guys for 10 minutes and you will fell comfortable.