Total Clean

Just to clarify– there was no error. This post is about Total Clean in Moraga.

A strange mixture of decent basic cleaning and an astonishing lack of attention to detail Total Clean did a very nice job on the first cleaning. The crew was 3 people who spent 2 hours cleaning. They did a nice job. For the second cleaning, a crew of 2 did a peculiarly poor job. Not terrible, just not good. Examples include the multiple shampoos and soaps which were jumbled together, not all upright, on the shower caddy. The bathroom window sills were forgotten, and left with several items taken off the countertops. The shower door glass was not cleaned. Vacuuming was done well. Items on kitchen counters were moved and not replaced properly. Pillows on couches were not placed nicely. (The previous cleaners of this house used two cleaners for two hours).
I sent an email to the owner, mentioning some of the issues. These were not deal-​breakers for me, but I was curious why they couldn’t be addressed, at least next time. The owner did not respond, so I switched services.
I have used several cleaning services over the past 10 years, changing when I have moved, or when something went wrong with the service. Total Clean is not terrible, but not terrific either. I would use them again in an emergency, as long as I could monitor their work.

The crew of three did an amazing job on my house in much less time than estimated. From spiderless ceilings to gleaming surfaces to floors clean to the corners. They were very polite, professional and thorough and I was totally thrilled.

FANTASTIC! It doesn’t get better than Total Clean! I can never get the stainless steel appliances and mirrors to sparkle like they do after they clean my house. Love them!!!

On Feb 7, 2011, I posted a scathing review of this company. Today,
May 25, 2011, I received a full refund check from the owner. Since reading my post on Unilocal,she sent me a letter of apology with the check. While I have already hired another company from Lafayette, in fairness, I wanted to say that I appreciate the «good will» gesture of reimbursing the money.

I have been nothing but pleased with Total Clean. I have have using them for several years now and the thing that I appreciate most is how thorough they are when they clean. They go above and beyond the level of work that most cleaning services provide. I am very picky when it comes to cleanliness and Total Clean does not let me down!