Ruby Nails

I’m gonna be honest my first time getting my nails done (Arcylic) the man cut me it hurt, but seriously I wouldn’t mind getting cut again cause they do a great job

The service I experienced today was total shit. I go there for a refill and end up coming out with half pink and white acrylic refill. I told her and she said next time we do white. Never am I going back there again.

I’ve been getting pedicures for 30 years and I have never been cut before. So she accidentally cuts my big toe and it is bleeding. She squirts some green liquid I assume is an antiseptic and continues my pedicure, dabbing blood as she goes. I clean and put on antibiotic cream when I get home. Two days later I’m in urgent care with a huge toe infection and on oral and topical antibiotics and foot soaks and slippers. It’s been 3 weeks and it is still healing. The Dr. thinks she covered the bleeding with clear polish which sealed the infection in. Lucky I didn’t get sepsis! Hoping they won’t have to make an incision. The Ruby employees were busy but nice, although the place seemed less than clean and I wish I had followed my gut instinct and left! Never going back. A $ 250 pedicure with pain, blood, and infection. Hope they clean up their act because they’ve been in Moorpark forever. I’d hate to see another business close! I’m never going back.

I used to come here all the time and bring my friends as well. They usually do such a great job, but my past 2 experiences have been very different. They have 20 dollar gel manicures which is a great deal and they used to do a great job. However, last time they were rushed and then my gel started lifting within a few days and I’m someone who can maintain my gel for about 3 weeks. Today, I called ahead so I went in right after I called. I was put with the man who used to do my acrylics and he always did wonderful, a little rough but they always looked fabulous. But today, he gave me a gel color I did not ask for. I wanted a deep burgundy red and instead I have bright red. I heard him speaking in a different language with a girl when he was trying to find it. So I assume he also knew he was giving me the wrong color. He kept missing my nails and smearing the red all over my nail beds and fingers. He also bumped my nails so they smudged several times which meant he had to redo certain ones which led me to have uneven streaking and colors on all different nails. I’m very disappointed and will be taking my business back to Camarillo nail places. It’ll be worth the extra $ 5.

I have been sent away twice now, even when I offered to wait and was told to go somewhere else. I don’t think anyone who runs a good business would send customers away. Once, I can understand but twice is unacceptable. They do a less than mediocre job on nails and I only went there out of convenience but now I will definitely never go back

Absolutely love Ruby Nails. I was referred by a friend and Rachel put on a new set of acrylics with gel polish about a month ago. Excellent job all around. Rachel is very nice and easy to talk to. The other girls in the shop were friendly as well. Now I drive from Woodland Hills to Moorpark for my gel fills and it’s well worth it. I’ve finally found someone who does the job right, the time it takes and the prices are reasonable. This is my go to place for nails. Thank you Rachel.

Friendly place, always busy. Mia did a great job on my gels. Would def go back !
Place is a lil disorganized but it’s cheap n cheerful !

I love supporting local businesses. I called ahead of time and they said the price for full set with nail polish is $ 20. I usually come here because of Tom, but the last time I came in, Tom was busy so I had the lady to the right, right behind the nail polishes do them and she does not do a good job at all. She is rude and doesn’t listen to anything you tell her. She didn’t even cut my cuticles! I wish I would have taken a picture of my nails. They were so bad, I had to go home and file them more. I was actually embarrassed to have them on, so I had to take them off. Waste of money. Then she left and started doing other things and didn’t even come back to check to see if my nails were dry. I came back to see Tom 2 weeks later and he did a way better job! He pays attention to detail and is quick! The only thing is that I expected to pay the same price as I did 2 weeks ago but all of a sudden it was $ 22? I didn’t even get nail polish, I got clear! Notice the prices aren’t listed anywhere. I mean I didn’t mind paying an extra $ 2 but keep your prices consistent. Also I got a pedicure and the lady who did them didn’t really scrub your feet or cut the dead skin off. They pretty much just paint your nails for $ 18. I do give them props for having plastic cover the tub of the pedicure chair! This place could do a lot better and I would be a loyal customer.

Employees hardly said a word to me. So unfriendly. It was my first time there. Pedicure was very, very basic. Hardly any cleaning. No scrubbing. Manicurist put some foot scrub along the top part of my feet, front only and barely touched it before it was washed out! Basically I paid $ 18 for my toe nails to get painted a different color! Waste of my time and money. No pampered feeling here!

I recommend this place to everyone and Rachel who works here they have great prices to friendly staff

I come here 1 – 2 times a month. Usually the owner does my nails and one of the girls does my pedicure. I’ve had the guy do my nails before I was not to happy with his work. So this time during my lunch break when I walked In I asked the owner if she has time she said yes. I sat down the girl started my pedicure…10 minutes into it… owner comes over to tell me «she has no time» she thought I only wanted color change when I clearly told her I needed fills and manicure. Won’t be returning here again!!!

I ran into this hole in the wall nail place on Unilocal and saw that it had decent reviews. I walked in and had to wait about 15 minutes because it was busy, but I expected that as a walk in at a good nail place.
The ladies were very nice and greeted me as I entered. They even let me use a wall charger because my phone was dying.
The lady that did my nails was sweet and asked me if they were the right shape, the thickness ok for French tips and gave a fantastic lotion massage.
Recommend!

I’ve been going to Ruby Nails for many years and have always been very happy with their service. However recently when they do pedicures it seems they are cutting below the nail bed, up the sides of the toe nails. I’ve now had one ingrown toenail which I have had to have surgery on. And I just had a pedicure yesterday, told the manicurist not to cut the sides of my toe nails, and while I was reading, sure enough she goes and cuts up the sides. Now my toe is sore (which is great because I leave for a walking tour vacation tomorrow). If this ruins my trip I will be contacting the health board. I know that legally they are not supposed to be cutting below the nail bed.

I drive from the clear end of simi and was driving all the way from Ventura last year just to get my nails done here. They do a very thorough callus treatment for cheap, my nails always look beautiful and I can walk out with a beautiful pedicure and callus treatment for only $ 25 when most places will charge way more.

I absolutely love Ruby Nails. I’ve lived in Moorpark for 15 years and this is always my go-​to nail place. The ladies working there have gotten to know my mom, sisters and I and we always feel welcome. I’ve never had a bad experience here and definitely think it’s the best nail salon in Moorpark!

Don’t go here unless you want to support the awful owner Ann who treats people like crap! Not only did she try to dig her dirty fingernails under mine but tried to steal me away from one of her employees because I tip big. Wash your hands Ann!!! Your nails look gross!!! Not good! Shame on you!

Called ahead to make an appointment, came on time and the lady said, «sorry we already took another customer, come back tomorrow.» It was 3:30, not closing time. No, I will not be back, ever. I found another place called Nails Studio down the street who welcomed me right in (they were just as busy).

The sad thing about this place is that I think they do a pretty good job. Not amazing because I still have had issues with chipped nails. The major problem I have with them is the service. I went there for years and took a break after a similar situation had happened. Hoping they had improved, I decided to start coming again a few months ago. BIG MISTAKE! I have been treated rudely too many times and with all of the places in Moorpark and surrounding areas, I am not going there anymore. A few weeks ago, I had a set appointment for a fill at 10:30. I had made the appointment a few days prior because I had work and cannot worry about waiting. They called me at 9:45 and asked if I could try and come in early, like at 10:00. I said I was in Simi but would come asap. I got there at 10:20 and was rushed into the chair. The lady was clearly upset and since I had been with her before, I asked her if she was ok. She told me that I was late and that on the phone I told them I would get there at 10:00 and that I cannot be late in the future. I told her my actual appt was at 10:30 and I did the best that I could given they called me last minute. She argued with me and told me my appointment was at 10:15 and that I was late and that her whole day was ruined. I told her even though I wasn’t late, that I have had to wait more than 20 minutes in the past and that 5 minutes wasn’t a big deal. She continued to complain so I turned around and told the owner that this was ridiculous. The owner started discussing it (not in English) with her and then I received an apology. Talk about uncomfortable… The time before that, I had made an appt for a mani/​pedi at the same time. They said to come right over but yet when i got there, they could only do my mani. I asked if she she understood on the phone and she said «yes, but I just figured you could do the pedi afterwards because we are too busy. I explained that I had limited time so I only did one service. I really don’t mind waiting but since I had talked to them like 10 minutes before, she should have been honest.
The last straw was two weeks ago. I started going to the owner instead because of what happened with the other lady. She filled my nails pretty thin but they looked nice. Within 2 days, the corners chipped off and they looked horrible. I had a 3:00 funeral so I stopped by first thing in the morning and asked if someone could fix them. Apparently it was the owners day off, but they had at least 6 people working and 2 in the back. I showed one of the ladies and I said if they were busy that I could come back in awhile. I was told that since the owner did it, she would have to fix and that she was off until 4:00. I told them I had a funeral and really needed them done and that I had like 5 hours. THEY REFUSED. They knew I was a regular since the lady I spoke with always does my pedicures. I went over to the owners husband and nicely showed him and explained. He just shrugged his head as if he didn’t understand English. I did get frustrated and told them they were being ridiculous and that they just lost a customer. I wanted to tell the owner but I don’t think she would care anyway. There have been other instances as well. in the past the owners daughter was in the shop and was walking around talking to customers. I think she is cute and love kids but I was closing my eyes and just wanted to relax in the spa chair. She kept asking me to read to her and then spilled the nail polish all over my shoes… I know accidents happen but the employees seem untethered and I should have been compensated for the ruined shoes. This incident was a while ago but it shows the lack of concern for customer service. They are nice to you but only if you don’t have any issues.

I have gotten my tips done here a few times and they have lasted very long. –1 star because the last time I went here they kinda sawed up some of my cuticles a bit but nothing major. Overall a nice place.

Always great! Ann is amazing and does beautiful work. Prices are good and they don’t say «10 min» when they mean a half hour ;)