Rooter Hero Plumbing

We had called other plumbers who were too busy to come out and we came across Rooter Hero’s ad online. We called them, and the plumber literally showed up in 30 minutes and had two toilets unclogged in 30 minutes. He was professional, courteous and polite and efficient. I believe his name was Michael. We recommend their services and will use them again. Thank you Rooter Hero in Moorpark!

I gave them 5 star because their office was responsive they gave me same they service they show up on time and last but not least Mr. Brandon M. Finish the job carefully and fair so if you want a great Plummer with clean job you should ask for him.

This was and has been do date the worst plumbing company I have ever dealt with. They overcharge and do terrible work. I had to have another plumber come out to fix the job they did

I got in a little trouble yesterday when doing a simple leaky bathroom faucet. The plumbing was old and the problem started backing from the faucet handle to the shutoff valve and the cutoff from the house would not close all the way. Called another plumbing outfit and they said they wouldn’t make it till Wednesday so I called Rooter Hero — Ventura and they said someone will be there in 30 minutes. Brandon showed up in 20 minutes. He quickly estimated the job and told me that i can save money by picking up a few parts at home depot. He told me why to get and I ran up to Home Depot while he waited. He was very friendly very professional, he explained everything and ll costs with me. Brandon is aces. next time I need lumping service I hope Brandon in available.

First I searched the web and called Benton’s Plumbing however they could not assist me. They recommended Rooter Hero. The office was responsive as was their dispatcher. The gentleman who showed up was on time and friendly. Everything else was a bad experience. This plumber was unorganized and clearly did not know how to approach what was a simple fix. I watched him struggle for approximately 60 minutes and then paid him and cut him loose. It was painful to watch him work. After he left I called a friend who recommended another company. Their guy showed up and was completely done in 30 minutes problem solved! I thought about calling Rooter Hero for a refund but figured if they put untrained workers like this in the field they likely don’t care about their customers. Don D.

Rooter Hero fixed my plumbing issues. Justin R. is so awesome explaining everything to us. His team were very polite arriving on time and always cleaned up before leaving for the day. Highly recommend Rooter Hero and Justin.

Crooks. They took advantage of my father because I was out of town. They don’t know how much it’s going to cost to clean out 5he sink drain until their done. Well they charged him $ 660 for less than 2 hours work and maybe $ 10 worth the abs trap which they broke in the process. RIP OFF!

Tim was great. Offered me different options and was able to get job done in a timely and efficient manner. They were out same day I called.

Good service and price, showed up in under 2 hours and solved the problem.
Had a little follow up issue, but the operations manager Brandon fixed it promptly.
Will use their service again.

Much thanks and appreciation to Tim Braden for following through on his promise to get the job done right. Tim is an asset to Rooter Hero, he was on time, friendly, polite and professional. Tim kept me informed and I felt confident throughout the process of repairs. When it comes to repairs in my home I tend to be skeptical of service reps. I obtained 2 other estimates, one higher and one lower in costs. From my first encounter with Mr. Braden he stood out, he represented his companies core values and seemed extremely knowledgeable in his field. I followed my instincts and I am glad I did. He kept the job site clean and safe and he followed through with every promise. Tim is a professional and I will recommend Rooter Hero to my friends and neighbors. Ask for Tim Braden as your service representative.

Great service. I accidentally flushed my toilet roll holder down the toilet flush. Tim and Louis did a great job and fixed it super quick. They were very knowledgeable and friendly too.

Talk about a plumbing issue! I had two toilets and a bathtub in my downstairs completely clogged. I originally called George Brazil Service, and when those guys came out they looked at the problem and immediately threw up their hands and said there was nothing they could do, without even attempting anything.
When I called Joe from Rooter Hero Plumbing, I was extremely pleased with their company and their service. This fellow, Joe, really went the extra mile and was very diligent in trying to figure out a very difficult issue. At the end of it all, the bill was more than fair, and even though I had never used the company I would give them and Joe the highest recommendation. :)

These guys have it down. First you call and let them know your toilet is overflowing through the bottom, coming out on the floor. They say they’re right down the street and will be there in 5 minutes. 30 minutes pass then they finally show up. They inform me my sewer line is clogged and they’ll need to snake it. They bring out a dinky machine, one that would be sufficient for a kitchen sink clog and attempt to clear the line. They appeared to struggle to get the line past 12 feet, which would make sense, due to their machine. No way that thing had the torque to push through anything. They informed me that they would have to come back with their manager with bigger equipment and to talk about my options. They tell me they’ll be back the next morning at 9am. 10:30am rolls around and nothing. I call their dispatch and cancel the service. Magically… 5 minutes later they show up and try to start the job before I come out of the house. I walk out and ask them to leave and they inform me that I need a new sewer line and if they don’t get it taken care of, things will get worse. I still ask them to leave and they try to haggle a cheaper price. After declining for the third time, they finally leave. I call a different plumber and he arrives with a much bigger machine and has the line free and clear in 10 minutes! Beware of these guys. They’ll try to up sell the pants off of you!

Manager Brandon called, and offered to fix any upcoming issues with plumbing, he cares about his company and costumer service.

I called this place because The reviews looked pretty good. I had heard they liked to scam people but I thought I’d give them a chance anyway.
I needed my drain snaked because my toilet was leaking. They came out and «tried» to put their snake in but said he couldn’t get it past 10 feet. He put a camera in and said «i need a different camera. I have to come back tomorrow with my supervisor». This threw up a red flag because this is what I was told they did to try to scam people– coming back with the supervisor to try to sell unnecessary work. I still made a time the next day for them to come. They were supposed to come at 9am the next morning. By 10am they were a no show so I called and cancelled. They still showed up a while later and tried to wheel and deal. I politely declined. I called Conejo Valley Plumbing. They came and snaked my drain in 30 seconds flat and the snake went well over 100 feet.
These guys just seem shady. I have heard the people they scam are usually elderly. And most elderly do not write reviews. So in this case the reviews worked against me. That’s why I wanted to write this honest review.

Very disappointed in what transpired. We called them since we had a clog in our kitchen, and we had tried to rooter it ourselves. After that failed, we called Rooter Hero.
They came out, and he was unable to rooter it with his machine for the $ 79 clear anything special. It seemed like he used the same one that we had just used ourselves.
He said that he would come back the next day to do a pressure wash, and use a longer line. We asked what the price would be, and he said $ 400. I mentioned that there is a coupon on the website for $ 100 off any service at $ 400 or more, and he said he would honor it, so it would be $ 300.
When he came out the next day, he brought someone else with him. After doing all the work, the price changed suddenly. The price was now $ 375. When we asked why, there was no real explanation.
I called to complain, and was assured that someone would come out either that day or the day after and that the check for higher would be torn up and we would only be charged the $ 300, as promised.
Now, about a month later, we find that the check has been cashed for the FULL amount.
Very upset and disappointed. As a customer, being lied to is unacceptable. We will not be using their services again.

Tony was here yesterday to determine the nature of our ongoing plumbing (toilet) problem. The camera inspection of the invasive roots and standing water was very telling. Although Tony was quite capable to diagnose the issue he deferred to Brandon, who came on the scene today to further confirm the root compaction. Along with Brandon, Tony returned with Joe S. All 3 of these men were capable, respectful, and conscientious. They were here until the job was complete; roots abated, and flushing back to normal.
I would not hesitate to recommend Rooter Hero!

Tim was quick and efficient. He looked at our issue, crack in a pipe behind our shower, and did his best to try and fix it without having to go through the wall. Unfortunately it couldn’t be done. He thoroughly explained to me the work he would have to do and the cost. After I agreed he got right to it. He was very clean when cutting through the wall and made the hole as small as possible to make a fix. I would recommend rooter hero to anyone and will keep them in mind if we have any future plumbing needs.

Excellent service! Clean & professional! Great guy!

Wow, what great service. Clean, friendly and knowledgeable. On time and got right to it. Prices were very fair and no surprises. Brandon was great. Communicated clearly and was very clean. Will use again.