Enchanted Carriages

Susan and her company did an excellent job. They were there right on time. The horse was beautifully decorated. She helped me get on and dismount the horse and she made sure my outfit didn’t get snagged on any of the décor. Our horse was very docile and relaxed. Everything went very smoothly. I’d highly recommend this company for anyone searching for a horse for their wedding baraat.

I have worked with Enchanted Carriages multiple times and they are great! As an Event Planner its important for vendors to be on-​time and professional and Enchanted Carriages always deliver! They’ve been able to accommodate even my last minute requests! (Some of them being 24 hour last min requests)
Thank you Enchanted Carriages! Looking forward to working with you again!
Reggie P
ai International Event Planning

The horse we had through Enchanted Carriages was gorgeous — our family and friends were very impressed! The staff at Enchanted Carriages is professional and very pleasant to work with. We loved the fact that they wore traditional Indian clothes during the baraat, which blended them right into the crowd. Definitely hire them for your wedding day!

We used Enchanted Carriages for our Indian Ceremony Baarat. My husband road in on a gorgeous white horse. All the décor on the horse is perfect and they have a lot of options for color that you get to choose ahead of time. We only used the horse and Susan and all the caretakers were dressed in Indian clothing to match which was great! The horse was really good, accustomed to the loud Dhol and Indian music and great to work with. They got my husband up onto the horse and back down safely even as we walked along a road as cars drove by occasionally. Definitely recommend them to anyone who is looking to use them.

For our Indian wedding, four weeks ago today, my wife surprised me with the best entrance to a wedding a groom could have. We were married in Santa Barbara. The ladies accompanying the horse, Jasmine, were so enthusiastic and encouraging. Jasmine is a beautiful horse, and gave off no sense of jitteriness. We looked sharp! It really set the tone for the wedding. Everyone was do impressed.

This review is long overdue! While my family and I were planning my wedding 2 years back, my mom wanted bring my fiancé (now husband) on a horse to the ceremony hall (typical of East South Asian Weddings). So I began my research!
While searching online, I came across a website for Enchanted Carriages. I was quite excited as it was located in the San Fernando Valley area as my options were quite limited. Browsing the website I was able to see the various horses they had, all decorated in beautiful Indian horse attire. They also offer various Cinderella type of carriages for brides or couples which was absolutely amazing!
I promptly contacted the number on the website and spoke to a very nice lady who was the owner (Susan); she gave me a quotes for the horse prices and answered all of my questions. The prices ranged from $ 650-​$ 875 per hour (depending on if you wanted it along with the carriage or not). She then emailed me further information and instructions involved in reserving the date and making payment arrangements. I followed through and everything went on smoothly. Also, it made it very convenient that she mailed me the contract form and I was able to process everything via email.
On the day of the wedding I was a bit upset because things were not going as planned (of course its a Desi wedding!). We ended up arriving almost an hour late to the venue with only 10mins left on the clock for my husband to enjoy his horse ride. Definitely a bummer, but it was absolutely our fault as the horse and the sweet owner and her husband were there on the exact time dressed beautiful in Indian attire. Nevertheless, we decided to make the most use of the time we had left and snapped away pictures for those priceless memories!
Overall, we had a wonderful experience using the Enchanted Services as one of our vendors for the wedding event and a great pleasure working with Susan. I highly recommend checking them out!

Where do I even begin? It’s not often that a business makes me furious, but this one took home the gold medal.
Late, unsafe, and heaven forbid you actually need to talk to someone here, prepare to be offended.
Our Baraat was scheduled for 2:30pm on a Saturday afternoon, supposedly at a location they were familiar with in downtown San Diego, even if not, it’s called google maps people, we had even re-​confirmed the site address a second time the day before. Apparently they spelled San Diego C O R O N A D O, because it wasn’t until 3:30 that they arrived from the wrong location and started prepping the horse.
Small aside, the horse looked good, the only positive character in this tale.
So already an hour late, the attendants «prep» the horse for mounting. I’ve ridden horses since I was a kid, so this isn’t a terribly complicated move for me. Multiple people remark to how loose the saddle is, but I figure this company must know how to saddle a horse for a regular guy right?, 5’9″ 170 lbs shouldn’t stretch your limits, but surprise, surprise, the saddle slips completely on the side in the first try.
Eventually they somewhat get it right and I mount up, pull my 4-​year old niece into the saddle and we begin, great time… for about 30 feet, then the saddle slips yet again, I flag down some relatives to grab my niece, fully prepared to take a 5+ foot tumble backside first to protect her, inches away from full disaster we’re able to recover, I hop down, and yet again, they saddle the horse for a third time. We finish and move on to continue a perfect wedding day (in all other regards anyway).
Fast forward to today, you know I have plenty of money, I could care less if they had offered a partial refund when given this complaint, and if this were a well run business they would, but to each their own, keep the money, invest in a GPS. But please don’t accuse me of «just» wanting money, especially when this negligence is documented in photos, video, you name it, hundred+ witnesses, clear violation of our agreed to service terms.
Nope, I just want a simple apology, acknowledge the service you provided failed on this day, you messed up badly. I shouldn’t have to provide hospital bills for you to acknowledge a poor disposition of your duties. Have some simple pride in the work you do and the service you provide.
You can bet everyone in the Indian (and Caucasian for that matter) community that knows us, will get our honest opinion and simple word of mouth travels farther than a Unilocal review ever could.

A quote from the owner who is also the elderly male who brings the horse. «I’m not sure what time I was supposed to get there, I’m not sure what time I did get there. But I did nothing wrong.» This man was greater than 1 hour late, delayed our wedding, had our guests waiting in the sun for greater than 1 hour, and on top of that charged us a late change fee before the wedding. In addition, he did not survey the property beforehand and parked almost a mile away. After the wedding, they promised for 2 months that the return check was in the mail. When we checked on it, they changed their minds and stated that wouldn’t return the money. They were unprofessional, lied to us on both email and on the phone for 2 months, and took no responsibility. When confronted, Bill kept yelling that he would sue me if I went on Unilocal.Their better business bureau score is a C. I think this is a very generous score for them. I’ve checked with other friends who used them, and the biggest complaint is that they’re late, late, late. Maybe it’s because the horse handler has no idea what time he’s supposed to arrive. My advice, use another company.

We used Enchanted Carriages this past weekend for our wedding and had the pleasure of working with Susan. She was very puntual and was able to hide the horse and carriage from our guests before my grand entrance. All of our guests were quite surprised. I would recommend Enchanted Carriages.
The only slight drawback is they are not very responsive to emails so if you are like me and are busy during the workday, its difficult to contact them. Phone is the best way to contact them.

We used Enchanted Carriages to provide a horse for our Indian wedding. The positives were that the horse was dressed nicely. The negatives were that the people who brought the horse and walked with it during the groom’s entrance lacked professionalism. We had music issues during the beginning (yup that was our thing that went wrong during the wedding) and the E.C. staff made the groom feel horrible about it by repeatedly verbalizing the no music issue out loud during the entire 10 minute walk. Really put a damper on groom’s and guest’s mood. Professionals would not do this. I emailed them about this over a month ago and still haven’t heard back. Again, lack of professionalism. If you’re having an Indian wedding, use a different company. I’ve seen better horses and professionalism.

thank you to Susan and the entire team at Enchanted Carriages. You were such a pleasure to work with and such an integral part of my dream wedding !! I cant thank you enough for all your hard work! Your kindness, patience, understanding, and warmth will forever be remembered! I hope to work with you again in the future! I have uploaded a picture from our day. best wishes to you always!