Epic Chophouse

Invited their 3 times by friends that are regulars… I personally would not pay or go a forth time, service is very ordinary the food was served cold

only giving it a 1 star because the food was delicious.
the ONLY thing you need to know about this place is that they have the WORST customer service I have ever experienced. could hardly enjoy the delicious food because the service was just that bad. I hosted a large dinner party with this restaurant and The food and beverage manager made US feel like we were a burden the entire evening. unprofessional to say the least.

Wonderful! Great steak and appetizers. Nice wine pour! Friendly staff and great quality food. A must if you are beat mooresville nc

Great restaurant with absolutely wonderful food. My husband and I really enjoyed our meal however the only draw back was it was extremely loud, could not hear our conversation. Will try it again at a different time. …oh yeah our dessert was the best cheesecake ever!!!

Had dinner at Epic and it disappointed all around. The fried lobster appetizer used to be awesome. They’ve changed it to a tempura fried lobster… at least that what the menu claimed. When it arrived the «tempura» batter was more like the batter you find on a corn dog at the county fair… and the lobster inside of it was over cooked… at least the sweet red chili sauce would still be good, no that has no flavor now either. :-(
Perhaps the entrée would be better, bison short ribs, which the waiter said would be fork tender. I think they were the opposite of fork tender. Very disappointing dinner at a restaurant that used to be quite good. If you want fine dining in Mooresville, dine elsewhere.

Reservation at 8:15 pm still waiting on table at 8:40 with 2 parties ahead of us! Loud atmosphere, not as romantic as it looks in the picture. Rude hostess!

By far, Epic is my favorite chop house I’ve ever been to. I have eaten there five times, and should probably order something besides the porterhouse, but… The appetizers, dinner deserts and atmosphere are all part of an excellent dining experience.

This is not our first time at this place, but it will definitely be the last. Perhaps we were stuck in a vortex of The One Bad Meal, but each time we’ve come here the experience has gone downhill. We’re now at the bottom of the hill and ready to go elsewhere. :)
Rather than bore you Unilocalers with all the details, let’s just say do a quick list:
–Yes, rest assured, the cheese bread is still good
–Service was so rapid-​fire that there was no time to enjoy a conversation because we were always interrupted with ‘how’s the food?’ or ‘can I clear the plate?’ or ‘can I box this up for you?’. Funny enough, when we needed the server or assistant, we couldn’t get their attention because they were moving so quickly between tables.
–Both the server and the assistant had no idea how to read the experience. Could this be due to being so rushed?
–There’s what we call a faux friendliness; staff is smiling but don’t really deliver on awareness so the friendliness isn’t backed by doing their job well
–All our steaks were done poorly and not to temperature; we ended up swapping plates to try and get to the right kind of do
–Our final bill was completely wrong
–Even when the manager stopped by he nodded but made it clear that he couldn’t/wouldn’t do anything for service recovery. He said he’d talk to his boss but then never returned.
We all agreed that this was our last visit to this place. No doubt they’ll continue to do well as one of the only steak places in the area, but this last trip was a complete disappointment and made for a very unpleasant dining experience.

Phenomenal!!! Had a reservation at 6:30 and showed up 5 minutes late we were seated immediately which surprised me! Angel was our server and I can not brag enough about how well she did her job. I’ve recently relocated from mooresville to la and I can’t stress enough how amazing it is to have a server who is attentive! We never once had to ask for a refill on drinks or anything! Amazing amazing amazing! Well done epic!

When it comes to the food, Epic is the best way to describe it. The waiter was extremely helpful in guiding us to the best items on the menu for us. We started with the seared tuna appetizer. It came out within a couple of minutes of us asking for it and it was fantastic. If you like sushi, this take on it was great. Then to the main course. I ordered the Tomahawk steak which was 48 ounces of pure ribeye goodness. It was perfectly cooked and had a beautiful crust. The bone in was as long as my forearm! The entire room wanted a piece. On the downside, we had to wait 30 minutes past our reservation which is why it didn’t get a perfect score tonight. Overall, it’s a definite must for a special event like a birthday or anniversary but be prepared to wait due to its popularity and bring your money.

Horrible experience this time. Had a 645 reservation and walked out at 800 since we were not seated despite my two trips to the hostess station. The second time up, the only thing the manager had to say was people aren’t leaving the tables. They are having fun drinking, holiday cheer. Not even an apology or an offer of a drink. Nothing. He was practically laughing. There were several people up there as well and they were also mad that they weren’t seated. My young daughter wanted to go here for her birthday so her night was ruined. Thanks for nothing. I been here many times over the past several years but never again.

Epic Fail. And I mean EPIC FAIL!
I walk into the restaurant and one of the managers starts to yell at me immediately. (Yea you know who your are Purple shirt) about not being able to seat my party of 9 downstairs. First of all, this was my 40^th birthday dinner and my wife made the reservations so why is he yelling at me. Moving on. We made a reservation weeks ago and asked for a table downstairs and they said sure no problem and we even confirmed it at around 3pm today and they again said «no problem party of 9 downstairs» Well downstairs was not to be and all I got was «we can seat you downstairs but it might be an hour or so» and well you should not have been told this and that. How about this, tell your people what to tell the customer cause they DONT KNOW.
We decide to take the upstairs table and had to use the elevator for my pregnant wife and father who is recovering from a stroke. THUS DOWNSTAIRS. But like I said we took the table upstairs.
Onto the dinner experience. Worst I have had in YEARS. Even with the owner stopping by several times for some reason to talk to my father and show off photos of some new restaurant we had POOR POOR POOR attention to the table. Waitress was all bent out of shape we wanted to have three checks. I ordered the $ 56 rib-​eye Med-​Rare. Well this «chophouse» served me a raw steak. Sent it back and it came back rare but at this point i said its fine cause I was starving.
My sister asks one of the servers to take a photo of the table «I can’t right now let me come back:» Yea we never got the photo because she never came back. Really. So pathetic.
Moving on.
When we arrived to the table my Sister told the waitress she wanted to get the Epic cake for me for my birthday with candle. Ok all set. So she thought.
THE WAITRESS NEVER BROUGHT THE CAKE. I mean how much worse of service can we get here people. Oh and while we waited close to 35 mins for what we thought was my cake the waitress appears again and drops all the checks. Ok I guess no desert for anyone.
Do yourself a favor and spend your time at a restaurant that knows how to treat people. This place is a victim of there own success. Will they be packed next week maybe so will they change probably not. I can tell you this they wont see another penny from me and I will make sure to spread the word as loud and far as possible.
I did speak with the owner on the way out to have him give me excuses and then just stare at me like a deer in headlights. Oh and you think they comped us anything for all this BS. NOPE. Not a single thing.
ONE OF THE WORST CUSTOMER SERVICE EXPERIENCES I HAVE EVER HAD.

I fell in love with this place. The food, service and atmosphere were all excellent. I’m going back. I had lobster tempura, battered shrimp and several sides. I also tried my husband’s filet with Bernaise. It was delish. I also tried 3 desserts. All were amazing. The crime brûlée was my fav. Going again ASAP!

I’ve been wanting to go to this restaurant for a while my wife took me earlier this week, The service, and atmosphere was great, as for the food I ordered a rib eye which was great, my wife ordered the duck which was horrible it appeared dry and over cooked. There wasn’t much of a good selection from their wine for under 60 dollars. We would come back and give it another shot. There was more good to say than some of the negative feedback.

Everything about this place deserves five stars. I’ve tried a good portion of the menu that isn’t steak, and everything except the chicken pot pie has been delicious. (Maybe I got the chicken pot pie on an off day.) Some of my favorites are the chicken franchese and the NC mountain trout. Portions are generous, so keep that in mind when they bring out those delicious baskets of bread and/​or other appetizers.
The atmosphere is as classy as the food is delicious. It’s usually pretty loud in the downstairs dining area and really loud upstairs, but the music they play and the decorations all combine with the loudness to make you feel like you’re in a swanky restaurant in the early-​to-​mid-​1900s. The waiters are the kind of waiters you would expect to see carrying around silver trays — and they do! Even drinking water in this place makes you feel fancy. But fancy in a good way, not a snobby way.
Epic Chophouse is a great place to come for special occasions like birthdays. Hint: they have a massive chocolate/​vanilla cake slice on the menu that will feed probably up to eight people.

My last nigh on vacation, I was wanting something great, and Epic Chophouse did not disappoint. The service was great, and not like any restaurant I have been to in the Lake Norman area. I had a Manhattan and an Old Fashioned, both I would put in the top 5 i have had in the country. Very good and true to the types of drinks they should be.
Dinner was spot on, steak was cooked to perfection, as was everyone else’s dinners at the table. If you are going here and are thinking about desert, I would say eat a little less of your main course and save room; best cheesecake i have ever had, period. Felt like it was melting in my mount.
I highly recommend Epic Chophouse to anyone; traveling through, vacationing, or local who hasn’t tried it yet! Very much wroth the trip and price!

I’d actually rate Epic Chophouse between a 4 and 4 ½ star restaurant, however, Unilocal doesn’t allow ½ stars. Epic has been one of my favorite restaurants at the lake for quite awhile. It would BE my favorite were in not for the acoustics in the restaurant. I’ve sat upstairs, downstairs, in the bar, in the front, in the back… no matter where you are you simply cannot comfortably hear the people at your table, it’s just way too loud. I’m also not a fan of the benches along the wall, they hurt my back and I always ask for a different table when I am seated there.
That being said… I love the food here which is why I’ve tried so many different tables. We went most recently on the 2015 July Restaurant Week. This is the first year the prices have gone up, from $ 30 a person to $ 35 a person, restaurant’s choice. Epic offered a $ 35 per person menu and also a $ 50 per person menu. All four of us chose from the $ 35 per person menu.
Appetizers: We chose a little bit of everything at our table. There were four appetizers offered and we each ordered one of them. The Lobster Bisque (regularly $ 7.95) is delicious, very creamy and extremely rich, don’t eat it all, you won’t have room for dinner. Their Iceberg Wedge (regularly $ 6.95) is just yummy, there’s something about the warm bacon that brings it over the top. Also includes blue cheese dressing, blue cheese crumbles and tomatoes. The person who ordered the Chophouse Cheese Toast (regularly $ 6.95) a four-​cheese spread broiled on top of croustades, absolutely loved it. I tried the fresh shrimp & avocado salad with mango, cilantro, habanero & key limes because I’d tried all the other appetizers before but was disappointed this time. The plate looked unappealing (see my picture, the colors were just too «beige» and bland) and the taste was bland as well. I had trouble finding any mango or seeing any habanero or tasting any key lime.
Main Dishes: I spent all week trying to decide between the filet mignon (regularly $ 28.95) or the crabcakes (regularly $ 23.95). It was a hard decision because I LOVE Epic’s filet. However I also LOVE Epic’s crabcakes. I finally decided on the crabcakes because it’s so hard to find great ones and they’re pretty great here. I like jumbo lump crabcakes with almost no filler and that’s exactly what Epic gives you. They also serve their green chile-​butter sauce on the side that I’ve finally got smart enough to request an additional ramekin of at the outset. It was delicious (see my pic below). The kind of crabcakes that makes you want to get crabcakes again the following weekend. Two thumbs up. My husband got the prime rib (regularly $ 22.95) and said it was excellent. Our friends ordered the filet and both were delighted with the entrees. All the Epic entrees came with mashed potatoes as a side unless you wanted to do something else that included an upcharge.
Dessert: This is where my rating lost half a star. Restaurant Week is a very filling meal and sometimes I’d like to just bring dessert home with me. The choices were a (Mooresville) ice cream sundae, bread and butter pudding or strawberry shortcake. My table tried all three and all were fine and utterly forgettable. The point of Restaurant Week is to show how awesome your food is so you come back at other times during the year. I will go to Epic in a millisecond for bar drinks or happy hour apps or filet or crabcakes but I doubt I’ll ever order dessert because their desserts just aren’t interesting. I’d have loved some amazing chocolate layer cake, a fabulous local pie of some kind, even a retro yet still delicious crème brule.

This restaurant should come to Atlanta!!! Surely could compete with Chops, Bones and Little Ally’s !!!
Food choice:
This is why Epic should be in ATL– their speciality is Long Island Ice Tea. Refreshing and loaded!
Lobster Bisque was a touch salty but very creamy.
Ordered the Hawaiian Ribeye for a change of plain grilled meat. It was slight sweet but tender. Marinated for 2 days.
Calling all Irish– the cabbage with bacon was so good!!!
If your near Charlotte or passing through make the trip!

I was very impressed with The Chop House and I would highly recommend this restaurant for those who want a steak.
The food was 5 star and our waitress Tammy was exceptional she greeted us with a smile and was very helpful in assisting us with our orders being that it was our first time at the restaurant.
The host greeted us with a smile and informed us that it would be a 20 min wait and walked us over to the waiting area.
As time went by she came back over and checked on us and let us know that our table would be ready shortly all while the bartender was getting us drinks while we waited and that was very nice.
We usually only see this type of service at uptown Charlotte restaurants and posh suburban areas so we didn’t expect to see valet parking and the wonderful ambiance that was on display with warm background that music that filled the room.
It was three of us and we ordered the $ 45.00 30 ounce prime rib that was shared and we order a blackened salmon was that just ok because it was overcooked but overall the entire meal was great.
The lobster bisque soup was one of the best I’ve ever had and the lobster tails was equally as good.
I’m almost ashamed to add that we had some great calamari so yes we pigged out !
Even the sweet tea was delicious and overall this was one of the best high end restaurants I’ve visited in a long time.
I’m not sure who hires the staff but keep up the good work they sure seem to enjoy their jobs.
We will surely come again and if possible I would love to have Tammy as our waitress again she was the best !
This was a 5 star experience I only wish they had a Charlotte location I would be a frequent customer.

Who would of thunk? Big city chophouse in Mooresville. Come on, really?
5 Stars! Homerun!
Before I get into the good, I will start with the bad. Not a knock, just my 2 cents. We sat on second floor, walking up two sets of stairs with ladies in heels was a challenge. It was to dark and to noisy for us. Lobster Bisque — very creamy base, to the point of overpowering the flavor of the lobster. My taste is a pinch more cayenne and maybe some Worcestershire? Also, it was served luke warm with a film on it, so it sat under the warmer for to long.
Here we go…
Drinks — Long Island Ice Tea — 90% alcohol, mmmmmm :-)
Apps — Shanghai Shrimp, Cheese Toast, Oysters Rockefeller… Spectacular! Oysters Rockefeller was perfect, in fact, the presentation with Pernod Creamed Spinach, Bacon & Hollandaise was the perfect spread to put on the Cheese Toast. We could have made a meal out of the apps.
Dinner — Tomahawk Ribeye — perfection! Seriously, the first two bites could have been sliced with a butter knife. Bone in Ribeye — excellent cut and perfect. It seemed larger than 22 oz, but no complaints. The surprise dish was the Hawaiian Steak, which rocked us, it was the cheapest dish with the most flavor, if you are into a tangy sweet steak, this is it. The other dishes, Steak and Shrimp and Filot Mignon were great too.
All in all, our family of five put it down, nothing was left on the plates. Including baked potato and our side of Asparagus.
So happy with our descision to go instead of Charlotte… This place is just as good as Sullivan’s, Morton’s, Capital Grill, Ruth Criss, etc…