Allstate Insurance: Stephen Mescall

Great guy! Helped me out with the right renters insurance I needed I will be back for my car insurance as well! I would give 10 stars if I could!

Steve was very nice while talking to me about my late mothers car insurance. She had a 99 Taurus. She was 79 years old and she had been with this agency for 20 years. She had FULL coverage on a 14 year old car. She was paying almost the value of the car every year in premiums. It’s a decision that would be easily made if presented to the right person, not a 79 year old woman in a nursing home.
My question to him was can you help me with something? If my mom was being taken advantage of, there must be 100’s of other moms being taken advantage of.
He said he did a policy review with her in July on his initiation. I’m sorry to tell him that because I receive the invoice in my email, it was me who notified my younger sister and she took care of it.
It’s a big company. She was a loyal longtime customer. Why does something like this happen?