Victoria’s Nails & Spa

I have been here a few times because I get coupons in the mail, however because of my last experience I am never returning. I came in for a pedicure right on time for my appointment. I chose my color and sat down. The lady never made eye contact with me or asked me any questions. I had to tell her that the water was burning my feet and to adjust the temperature. My toe nails were uneven and my big toe was crooked. And it was very obvious! Because of the poor customer service and lack of skill– I did not tip her well. She then had the audacity to demand a better tip! Very rude and impersonal. Plenty of other places I can take my business to

I didn’t have a bad experience and didn’t have a great one either. Have come twice once in a group on and once at lunch today. Both times I was pleased with the quality of pedicure, did not experience rudeness. But overall nothing made me want to come back other than proximity and convenience. I walked in today no problem, only complaint was not offering to turn on the massage chair, silly I know but that’s never happens to me lol! Also my pedicure was 29 Bucks which feels higher than average. Maybe all they have is «spa» pedicure option? Not pumped about that.

It’s hard for me to review this place. I had an early morning appointment and despite being 10 minutes late they took me right away. My technician was top notch took her time and did a wonderful job. However, it was freezing in there so the experience wasn’t that enjoyable. They had heat lamps going but despite that everyone had coats on. I used a Groupon so my pedicure was $ 16 plus a $ 6 tip. Regular price is $ 30 which is high in my opinion. I usually pay $ 20 or $ 25 tops.

I came in today as part of a group of 6 for a girls day. I was a little nervous as I tend to check Unilocal reviews before going to a new place and was expecting a bad experience. I have to say we had a lovely day and while it’s out of my way to go to Moorestown for a mani/​pedi I would go back to Victoria’s.
As I said there were 6 of us and it was discussed with my cousin who made the reservations that they would have to take us in two groups. Despite this I did not feel rushed or feel that my pedicure or manicure were skimped on. While I can’t attest to the longevity of my manicure or pedicure since I just got them done today; they are clean, smooth, and shiny. I love the shape of my

I do not recommend this salon. I bought the $ 15 groupon for the pedicure and I wish I had saved my money! My feet were looking sloppy so I decided to treat myself. The salon was totally empty when I arrived… bad sign. One positive (I thought) was their extensive selection of Essie and OPI. The pedicure was started and the water was lukewarm which was disappointing. The lady doing my toes was talking to her coworkers the entire time so I felt too awkward interrupting her to change the temperature and she did not ask. I was also unimpressed by their complete lack of cell phone service or WIFI. I sat in the chair for 30 minutes just staring at the TV because I couldn’t even text. The pedicure itself was fine. I have had better. The filing on my soles could have been done a lot more thoroughly. A week later I have callouses again.
My REAL annoyance is the nail polish quality. There is no doubt in my mind that they either add things to the polishes to keep them looking full or they use a crappy top coat. I let my toes dry in the salon for 10 minutes (standard) AND in the car (without any shoes at all!) on my 4 hour drive to DC immediately after. I wore boots out that night, and the next morning, the tips of my big toes were smudged! How can this be possible after I dried my toes for OVER 4 hours?! I was so sad. I felt like the pedicure was a total waste of my time and money. I got it done 10 days ago and I already have a huge chip missing. Usually pedicures from other salons last me at least 2 – 3 weeks when done correctly.
I am really upset by the quality of the polish. There is no excuse for it to smudge hours and hours after I had them done. I considered contacting the manager but after reading all of the difficulty other customers had in doing so, I have decided to leave my negative review and leave it at that. There are many other salon options in the area. Avoid the groupon and spend the extra money somewhere else.

I received a gift certificate from a friend for ‘Victoria’s Nail and Spa’. On the actual certificate there was no information for location or specification where it should be used, it did however list a website. I went to the URL provided and found that there are multiple locations. After reviewing the locations I realized there was one in Moorestown, where my parents live. I called and scheduled an appointment for a mani and pedi and mentioned I would be using a gift certificate. The woman I spoke to on the phone said no problem. After my pedicure, I started my manicure and noticed a small sign on the wall with different signatures. After putting on glasses to read it, as it was horribly copied and almost illegible, I noticed that it said you can only use your certificate at the location where the signature matched from your certificate. I immediately thought, that’s ridiculous, there was no mention anywhere that that was a rule, on the certificate, on the website or even when I spoke to an employee of the salon. I then handed my certificate to the girl doing my nails, who said that the signature did not match and that I could not use it for any of my mani and pedi. Because I was pressed for time and wanted a manicure I continued. When I went to pay with my credit the girl doing my nails asked me if I wanted to put the tip on the card, I said no, and she rudely asked me over and over again why. After overpaying, $ 42.00 to be exact, for an average manicure/​pedicure, with very poor customer service I was very upset. There are places all over who provide much better service with much better employees (i.e. — A &B nail in riverside, Paradise nails in Philadelphia and Coco Nails in Chestnut Hill). This is a waste of money for very poor customer service. I will never ever recommend this location to anyone and I’m sorry for those who decide to waste their money here.

I came here on Friday night before memorial weekend on a groupon for a couples Mani pedi. We had reservations and they took us right away. The place was clean and I got a relaxing mani and pedi. It is now going on 3 weeks later and my pedicure is just starting to need a clean up after wearing flip flops daily and one trip to the water park.

I got a manicure at Victoria’s and I was not thrilled at the skill of the nail technician’s. Before I made an appointment, I called and asked if they all had licenses and the phone was passed around to three different people, so I doubt they all had their cosmetology licenses and weren’t properly trained. That should have been my first hint not to go! The woman didn’t properly polish my entire nail, she missed a gap next to the skin. While I was receiving my manicure they were talking to each other in their native tongue in front of me and other customers. I find this to be very rude! When the woman was removing my previous gel polish she was scraping too hard with a tool and I told her it hurt. She didn’t ease up on pressure but continued doing whatever she wanted to do. I will never return again.

I am insure as to why the negative reviews were posted previously. My experience has been excellent! I am here every 2 weeks and am completely satisfied! Gloria does my nails; she is expert, meticulous and very kind and thoughtful. My only complaint is that the staff speak Korean amongst themselves; this can make those who do not speak Korean very uncomfortable! Other than that, you can rest assured that you will find this a wonderful experience and will receive expert service!

Not the least bit impressed! Save your money and go elsewhere. Staff is indifferent and rude (the tech who was snapping her gum while she played on her cell phone was beyond obnoxious) I had questions about pedicure services that were listed in their brochure and they could not give me a straight answer. I ended up with a pedicure with additional 10 min massage (that they set a kitchen timer for!!! To ensure it did not go a moment past!!! — how tacky!). Ambiance is non existent… No relaxing music NOTHING … Except for the constant snapping of chewing gum! Will not return. Would not recommend this «drive by» nail salon! I wanted to support locally but was so disappointed!

If I could give this place NO STARS, I would. Around Christmas I bought my mom a couple of groupon pampering deals to help ease out some stress. Biggest mistake, buying this groupon for a $ 21 mani/​pedi. My mom had doctors appointments and a colonoscopy all leading up to New Years, giving her no time or energy to get her nails done. She decided to use this groupon and called all three locations, and I voluntarily drove her to the Moorestown location for her 5:30 appointment. Upon arriving there, packed, she wasn’t attended to and multiple people who came in after her were attended too first. Oh I’m sorry? Didn’t know you had to be dolled out to go to a nail salon before a big night JUST to be attended to. We felt a huge racist stuck up vibe, but stuck around since we already drove 20 minutes to get there. About 40 minutes after waiting around, my mom was attended to and I left to go pick up our dresses from the tailor. I come back and decide to sit in the car instead of awkwardly inside. 20 minutes later, my mom gets in the car and starts yelling about her terrible experience. And then, wait for it … She told me the total was $ 42! Um, mom didn’t you use the groupon app? She told me she did but the nail techs kept insisting the total of it was actually $ 42… Double checked it in the car, and it wasn’t. It was $ 21 TOTAL for a manicure and pedicure (typically it’s $ 25 for both in philly, more in the suburbs). Upset, I turned to look at the salon, (looking at the walking out nail techs locking up, and staring at my car, shocked that my mom looking the way she did that day just got into this specific car) angry at how they just ripped my mom off. My moms not the type of person to complain or fight for nickel and dime, and I admit, I wasn’t either until now. But I was able to piece together what just happened. They clearly took an advantage of my disheveled mother, pushing her aside for more «money making» clients, when my mom simply needed a color slapped on for the night so she’d feel that much better about herself after all these doctor/​hospital visits. I contacted the salon asking to speak to the owner, and after being transferred to two techs, one finally took my number down. I doubt an owner will contact me, but I will get in touch with groupon about this. Trust me, I’m not the kind of person to fight for this stuff, but it hurts to know a small group of yapping nail techs can make a woman feel so minuscule, and then take an advantage over her, assuming she’s simply a foreigner. What a shame. Don’t go here. Based off of the other reviews, I wouldn’t either.

I concur with the other reviews. They are rude and uncaring. Got there at 10am and was asked to return at 10:30. Only 3 operators. Kept asking walk ins to return later in the day… we all have lives, people!!! Had a coupon for $ 3 off $ 10 and $ 7 off over $ 30. My friend had two services and I had one. Total was $ 58. Rosa would not take $ 7 off b/​c each of us was under $ 30. But would have given me $ 3 if I had another coupon. And to boot, my friend paid the whole bill as a birthday present. Had my toes done on Fri and today is Sat and they’re already chipping. Worst place to ever go for a mani/​pedi. Too many other salons in the area. Rose, Sophia and Grace need to learn some people skills and maybe smile once in a while!