Powerback Rehabilitation Moorestown

I honestly have no idea how the person before me could possibly give this place 5 stars. After the experience here, I honestly thought my family was on some hidden-​camera reality show. I couldn’t believe a place like this actually exists.
Disclaimer: My elderly loved one is a VERY laid back, easy to get along with woman. She is so sweet to everyone, so keep that in mind as you read this review.
Don’t be fooled by the fancy atmosphere. If you love whomever it is you’re sending here, then run. Run far away.
There’s absolutely no communication in this facility. Most of the the nurses/​aides are completely clueless — they don’t even know who saw the patients today or what their diet is supposed to be. My loved one doesn’t get fed unless we ask. One time they tried giving her beef stew and she clearly can’t eat solids. We have to call every single day to make sure she’s fed. Now we bring our own food to her because we can’t trust they feed her correctly, or even at all. Waste of money.
Basically 75% of the time no one comes when the buzzer is rung. My loved one has to call one of us at home from her room and then we have to call the nurse to tell them she is in pain. And if I’m there, I repeatedly have to go to the desk to tell them to come in just once. Some of the nurses get extremely annoyed, often giving attitude to us, when we tell them their presence is needed because it’s been about an hour since the buzzer rang. Sometimes they will even turn off the buzzer and ignore it. One time after the buzzer rang, a nurse came in and told my loved one that she has other patients to deal with, then turned her lights off.
She is not even getting her medicine as the doctor directed. Every nurse has a different idea of what she needs to take. And some don’t even know she takes medicine. We have told them time and time again and no one can get it right and this issue just never gets resolved, as well as the other issues.
They don’t care about anyone here and they’re very unprofessional. They barely change her after she has soiled herself and in result she got a UTI on top of everything else!!! It’s maddening. They also aren’t brushing her teeth every day. We were told by the doctor that she could get pneumonia if this continues, so now we have no choice but to bring a toothbrush every day and brush her teeth ourselves.
The physical therapist has a small window to work and spent the first part of the session reading up on notes. Wouldn’t it have been smarter to be prepared and read the notes BEFORE the session, instead of wasting time? On a separate note, the speech therapist asked my loved one the «status» of her granddaughter who had visited earlier in the day because he was interested in dating her. WHAT???
The ONLY reason we don’t change rehabs is because my loved one is elderly and we don’t want to stress her out. Damned if we do, damned if we don’t.
I’ve never in my life dealt with such moronic people. This place isn’t cheap and the unprofessional staff is completely unacceptable. These are people’s lives!!! Why are you people in the health field?

I was impressed and very grateful for the excellent care the nurses and rehab staff gave my 74 year old mom after a very rough hernia surgery. She came in after being rushed back to the hospital for complications and her surgeon recommended rehab as a good in-​between place before she was ready to go home again.
It was the first time any of us could rest at night, knowing she was in good and caring hands. They let my dad sleep there with her every night and made the bed for him. They kept track of her pills, made sure her drains were taken care of, gave her encouragement and friendship.
Power Back is new and very pretty. It feels clean and has a relaxed, country club vibe.
Thank you power back for getting my mom back on her feet and back to life!