Kmart

SHOPPER BEWARE!
I just lost about two hours of my life that I will not get back by visiting this store…
I call myself planning ahead for the holiday season, so I went online this morning and ordered the 5PC TABLE TRAY SET @ $ 31.49 — with my 15% off coupon off a SINGLE ITEM IN THE HOME DEPT, it brought the item down to $ 26.77 — Go me! Then I had another coupon to save $ 7 off an ORDER TOTAL OF $ 50 or more! So, I decided to order three DEAN ENERGY EFFICIENT THERMAL LINED GROMMET @ 14.49. With the coupons, the panels came to $ 11.15/each. My complete order total was $ 64.44. I submitted the online order a little before 9 AM – I received a confirmation email that my order was being processed, followed by a text that my order was ready for pickup, which I received around 11 AM. I opted to pay at the store versus paying beforehand.
I headed over to the store around lunchtime.
Before paying for my online order, I went to check out the panels I had purchased — I was not thrilled about the quality and picked up three panels to replace the ones in the order. They were the KMART NEWFANE CHOCOLATE PANELS @ $ 11.69/EA. They’re originally $ 12.99/ea. Then they had this fifteen minute blue light special — so, I grabbed four pillows, a comforter set, a sheet set, and two fleece blankets.
Now, my cart is full!
I go over to the customer service counter to purchase my online order and I have the pleasure of completing the process with Diamond.
First, she had to locate the order — even though the information was on the system. She asked if I had received confirmation that the order was ready and I explained to her that I had. When she located the four items, I told her I wanted to change out the grommet panels in the order, because I was not satisfied with the quality. She told it would not be a problem, but I would have to pay for the order and then she could do the adjustment. I asked would this be a problem, since I used coupons, and she said it would not be a problem. I paid the $ 64.44. Then she went to do a refund on the grommets for me to purchase the new ones — it didn’t make sense that I had to pay the difference, when I had used coupons. So, then I said refund me the entire order and I’ll just repurchase it. She then goes on to tell me that I could not use two coupons in the same transaction — that didn’t make much sense, since I was able to use the two of them online and had the receipt and confirmation to prove it!
I got out of her line and walked over to Kaitlyn’s line. Diamond made it her business to tell her that I could only use one coupon, but I didn’t get that pitch until it was time for me to pay for bluelight specials and the stuff I originally came into the store for in the first place! So, when everything was all rung up and price modified for their fifteen minute sale — Kaitlyn tells me I can only use one coupon! I read to her the «fine print» on the back of the coupon — CANNOT COMBINE WITH OTHER COUPONS FOR THE SAME ITEM AND THE COUPON CANNOT BE DOUBLED. This was not the case. Then she went and got Diamond. I had to explain to her how coupons work. Kaitlyn attempts to process the coupon and because of Diamond processing my online order, by coupons were voided… They could not be used! Kaitlyn turned off her light, while they scrambled around to find another unqualified person by the name of Ashonti. Her solution was to ring the two orders separately and to apply the coupons separately, but modified, of course, because they were already used.

Oh, Kmart, the land of random-goods-that-can’t-be-found-elsewhere.
After being scorned by an unhelpful clerk at a Home Depot, an employee at Ollie’s Bargain Outlet suggested I try Kmart for a space heater in May.
Cold, new office + always cold self = need space heater in May.
Alas, Kmart had a few sitting on the shelf at crazy markdowns. I got a little trooper for six bucks — and it has been working great! I am SO thankful to Kmart!

I’m not really a fan of Kmart because the staff can really be rude sometimes. But sometimes you just can’t beat their prices so I keep coming back. Their seasonal items are also pretty cool. Their Easter baskets and Christmas decorations are always so original in my opinion. Their prices on water (24 packs) beat alot of stores that really rip you off.

Fellow Unilocalers, this is a warning to not go to this store unless you absolutely have to. An exercise in mismanagement and probably the worst merchandising you’ll ever see. I’m trying to understand how they survive or lasted this long. The Target further down 38 offers similar pricing and is much better in all categories.