The UPS Store

Professional and awesome! We had to ship cross country (pictures, rugs, collectibles, fragile items & bulky items) — everything went as planned. The staff literally went the distance for us. Superb customer service and attention to detail. Wish all UPS stores were as accommodating, detail oriented and responsive. Everything was packed with extreme care and got here A-​OK and quickly. Friendly, prompt and a quality experience.

I’ve been doing business here for a year and a half or so and have only good things to say. The staff are very helpful, they know me and my box by sight, and any other transaction, whether a shipment out or a delivery in has been easy, and that’s most important. So, I think Scott C’s experiences are most likely self-​imposed, as I’ve not had any of those issues or complaints at all.

Every experience with this place has been terrible. First I wasn’t getting package notifications and a rude old woman called me and said that I had to come immediately or they would send my packages back. Well lady, it’s hard to pick stuff up when I don’t know it’s there to begin with.
Then I go to pick stuff up and packages are missing. Not once, but twice. I asked for the manager to cal me but never heard from him.
Now today, my partner goes to pick up the missing packages and the same lady confronts him and complains to him about my expectations and attitude?! You have to be kidding. Yes, I expect you to receive my packages and to notify me when they arrive. In fact, I pay you to do that. And yes, I might be cranky when you threaten to send all of my packages back if I can’t come get them with 4 hours notice. And yes again, I might be grumpy or complain when said packages are «missing» on more that one attempt to pick them up!
This is a simple business model. I’m baffled as to how they continually screw it up.

this place is awesome. they have a super efficient and friendly staff. There is a guy there named Miguel that is there every time I have to send something out and he is super quick and friendly. This place is so much better than any government run post office.

What a great experience. Staff was friendly and courteous. Highly recommend this store.

I Always use the Montvale UPS store! The staff is so pleasant and helpful! There is a UPS store in my town but I make a point to go to Montvale. I literally left the store smiling yesterday because the clerks cheerful attitude while helping me was contagious. I highly recommend the Montvale UPS store for all your shipping needs!

Love the Montvale UPS store! I use them for all of my shipping needs. The staff is both knowledgable and helpful which is why I keep returning.

Business cards 25% more expensive than estimate. This wouldn’t have bothered me much if staff wasn’t so aloof/​borderline rude in responding. No ‘we’re sorry about that,’ more like ‘no we didn’t say that’. I shopped around so i know what i was quoted. The quality was good but its farmed out to a third party anyway. i’ll be going elsewhere in the future.