Elk Creek Automotive

Had a great experience here! Called to see if they could fix my window and took us right away. Looked at the car in less than 15 minutes and said because it was a quick and easy fix, they wouldn’t charge us. We will be back!

Went there to get something repaired on my son’s vehicle. Son is heading out to his first military assignment and the repair needed to be done right the first time. While our initial feeling were good, the repair didn’t get done right the first time. Spent a big $$ for the repair. Took it back the same day and the owner acted like I was being unreasonable for wanting it to be done correctly – pretty rude to a customer who just expected the job to get done with no hassles. The owner could have simply said,” No Worries, we wil make it right” but he wanted to send us down the road to another NAPA service center. Turns out the fix was a simple one and to their credit, they did it on the spot but not without a boat load of grief to a paying customer. Repair seems okay now but customer service was incredibly rude and discourteous – won’t be back.