Chase Bank

I love the location of this one because I find myself dropping when I’m running errands in Montrose. But if I’m honest, I’ve only ever used the ATM so I can’t speak on the customer service here. The location however is prime, located on the Montrose strip/​town center.

The staff here is very professional and helpful. I m never disappointed with their services. Just recently worked with Stephanie and Debbie as well, and they are really courteous and efficient. Thank you guys!

This place is definitely reminiscent of a bank. It’s got all the familiar bank tells, including
Tellers
Windows
Money
People in suits
Lollipops
Parking lot
ATMs
Safety Deposit Boxes
I really don’t know what else to say. It’s a bank people. I’ve had nothing but good experiences here, and the tellers are pretty good looking people. That’s about it!

Again 1 star is too much. Chase bank will not cash a Chase check. What type of ish is this. The manager Stephanie Trejo tells me its kind of hard to open an account just to cash a check. This is not me being difficult this is Chase making it difficult for themselves. I guess I have to open a chase account to cash the check and close it once I get to my car. What a waste of time paper and effort. Chase needs to be able to cash Chase checks.

By far the worst bank experience i have had. The tellers are horrible in terms of customer service and have absolutely no clue how to handle transactions past a cash deposit. Idiots. Lucky as hell im not writing a letter to William Weldon

This is the best bank I have ever been to and I am of the age that went into banks… alot!!!
Debbie Jimenez helped me thru a very difficult situation with care and humor and great banking skills. While I was there another banker a nice young man helped his customer by getting her water and walking her to her car… with so much concern and a smile. I’m considering moving my accts to Montrose just so I can see these lovely people who are very present in their customers lives. Thank you. you all deserve a raise.

I pulled into the Chase parking lot to run errands today at about 6pm, one of which was to deposit a check. Upon parking, I received a phone call and decided to grab my coffee first from Coffee Bean next door and then walk into the bank and so on. While on the phone, I heard someone yelling out like a crazy person telling me I can’t park here. Very intimidating and inconsiderate large man with a plastic walkie talkie. So I changed gears and went up to the ATM instead to make my deposit since I couldn’t get off the phone. When I started to walk towards Chase, he began to follow me. Before I approached the ATM, I sat on a bench to finalize my call and I could see this guy stalking me. Very uncomfortable feeling. Funny thing is, he was hiding behind a sign and checking out to see if in fact I was walking into the bank. Had I been off the phone, I would have given him my two cents. I spoke with that Chase branch right after and they said that I can park there for a reasonable time. Excuse me but no one is going to change their parking spot while visiting Montrose shopping center. Chase, if you have a parking problem, find another employee. This parking attendant is very aggressive. Ladies, don’t fear this rent a cop.

We have been a customer of Chase bank through a few credit cards for several years. We would go in to our local branch in Montrose to pay our bills and everyone was friendly and nice in a genuine way not a we want your business kind of way. It just felt natural and not forced. I don’t like to go into the bank. I do as much of my banking remotely as I can, this bank has made me feel comfortable I recently switched all my banking over and that too was a great experience.

It’s like visiting another DMV in Montrose Chase. I don’t know if these male bankers are new or not. But they just repeated same words, «I can’t do that because the system doesn’t appear your new account status.» seating errogantly. They made me come back three times in one hour. The truth was they were looking at my other account. After calling banker in DTLA, they finally knew they were looking at different account status. It took VERY VERY LONG TIME. Anyway the manager called my husband and appologized it but I can’t understand why chase don’t train the bankers to make all branches consistent and the bankers are so rude and unflexible.

Always a pleasant experience. Customer service is friendly and welcoming, especially on Saturdays!

Work with William Nguyen if you can. I asked him for red envelopes/​pockets for Chinese New Year and he special ordered them for me. Service is excellent.

Customer service at this bank is absolutely stunning. I always come here just for a quick deposit, and I’ve experienced only the best from them. Friendly staff willing to help you, without taking much of your time. Came here today to file a dispute on a transaction because my card was stolen a few days before. William helped me out with the filing within a few minutes and helped me with reimbursing the transaction. I have always had problems with other banks, but this Chase has always gone above and beyond with their service. I won’t be moving banks anytime soon.

It’s ok in here. Nothing special. It’s a bank but doesn’t offer anything exciting

As far as bank décor goes, Chase has the best décor of all the banks on the block –complete with their employees all color coordinated with Chase’s signature blue :) Its a bit difficult to rate a bank badly since they’re all [pretty much] the same thing with just different levels of customer service, décor, hours, and such. I actually really like this particular Chase because the tellers are friendly, quick, and they interact with you and it almost makes you forget you’re at the bank! Another thing I like about Chase is that they’re open later than Bank of America and are even open on holidays like Fourth of July and Columbus Day!

The days that I actually step foot into a bank are very rare because almost all my transactions and interactions with my account are done online or at an ATM (thanks to technology!). But when that rare occasion does arise when I need to speak face to face with a bank teller, the tellers at this Chase bank location have been very friendly and kind.
Parking’s easy, it’s close to home, an all around great experience.

avoid the ripoff, avoid high fees, avoid bad slow stupid customer service, avoid jp morgan company that have a bad repetition , avoid high apr, avoid this stupid bank… you been told.