The Home Depot

We purchased a microwave installed above our oven the installation wasn’t quite right purchased a microwave installed above our oven the installation wasn’t quite right when we call back a few hours later they told us we would have to wait for a new appointment next Tuesday this certainly isn’t what I would consider customer service it’s really a one star operation at best

I don’t think I have ever experienced such incompetence with a company in my entire life! I have come to expect this from local contractors in Sullivan County, but not from Big Box stores which I loathe to shop from but find that I must sometimes. This was one of those times.
I ordered this washer and dryer set online AND I ordered the required extra parts, to replace our aging washer and dryer, installed with no problem by Home Depot 10 years ago. Well apparently Home Depot seems to be suffering from «Common Core» syndrome these days.
The install team comes, start to pull the old machines out from their place and then say they cannot install the new machines.
1. They can’t «see» the entire length of the dryer venting so they can’t be sure there are no leaks. Buffoons, the vent goes into the wall and out to the outer wall, would you have me tear out the walls so you can inspect what really does not concern you — notwithstanding the fact that there is no leak.
2. Apparently the dryer has a steam clean function which requires water. The «required» hardware on the website did not mention this, so there is no water hose for the dryer.
3. What were standard water hose attachments 10 years ago are apparently not standard water hose attachments today.
4. End result, washer and dryer cannot be installed.
5. Home Depots buffoonish solution — «Oh, well they can leave the machines there and you can install them.» I WAS TOLD — FREE INSTALLATION INCLUDED.
6. Order cancelled. Wasted day. Thank you Home Depot.

This is the single worst Home Depot location i’ve ever visited. I love Home Depot and many locations provide a fine experience but this particular location is simply disastrous. The aisles will be blocked with unstocked merchandise, items indicated as present will not be, staff will be almost non-​existent, checkout registers both self checkout and attended will be closed and lines for functional checkout stations will be long. An employee mentioned to me in a very friendly, albeit overwhelmed manner, that this location was perpetually neglected and understaffed almost beyond comprehension. Both with my own checkout during one particular visit, as well as others i observed while i was there, were being mismanaged and rushed so poorly that corrections were having to be conducted at the customer service counter before the customers even walked out the door. The worst part was, each time this happened– an employee would have to be pulled off one of the few open checkout aisles to conduct the corrections at customer service counter. If this wasn’t a routine experience at this location, i would have chalked to up to what must’ve been extenuating circumstances but alas– this is not the case. Home Depot– dedicate some more resources to this location or pull the plug! This location gives customers the wrong idea about the entire brand.

Everytime I go to a Home Depot, I like them less and less. This experience was no exception. Yesterday, I measured the wrong part of my car and found myself in need of a rental truck to transport a piece of antique furniture back home. Home Depot rental truck to the rescue?! I called the store in advance and was placed on hold indefinitely. My guy friend (hopefully soon-​to-​be boyfriend) called on his cell phone and managed to get through. Yes!!! They had a truck available for rental at a reasonable rate. He got the rental requirements, asked all the normal questions and ended the call. (I’m still on hold btw). We learned that the rate was $ 20 for 75 minutes and $ 5 for every 15 minutes thereafter. So, even though we couldn’t return the rental in Nyack, it was a reasonable rate and there was a truck available. So, we headed over. We found the rental desk and waited and waited and waited. I finally called Home Depot again and asked that someone come over to the rental desk. We waited and waited. Some unhelpful person waddled over and informed us … wait for it … all of their trucks have been out since the morning. I maintained some modicrum of composure, voiced my complaints, and then we left. :sighs: Disappointing, as always.

This is a fine Home Depot. Located next to Staples and Shopright, near Dunkin’ and Walmart. You can come to this area for almost anything you may need.
Easy parking. Great open hours.

I thought I’d put in a good word for the Home Depot in Monticello. It is the only Home Depot in Sullivan County, which gives this establishment a special burden, as representative of the Home Depot chain in one of the most hardware-​dependent localities on the face of the earth.
Anyone who resides in Sullivan County can attest that the entire region can use a bit of fixing up, and Home Depot serves the purpose adequately. It definitely is the best stocked hardware emporium in the vicinity. While Wal-​Mart is a bit cheaper for stuff like glue, the selection at Home Depot is much better.
There are the usual gardening supplies.
Now, I’m giving ‘em three stars and not more because the staffing here sucks. I’ve found that the people who work here often have no idea what’s on the shelves. Also the gardening supplies are OK, but the selection of plants isn’t great. They can definitely do better.