Avanti Tools & Accessories

If there was a zero rating, this would have received it, the man in service is rude and very unprofessional. Maybe it is because I am female, maybe he was having a very bad day, but this is Rigid tools local place to exchange their lifetime warranty batteries. It started with a call on a Saturday to get business hours, got the hours, drove almost 30 min to get there and they were closed, so my ex asked if I would go and exchange cuz his hours are horrid for a working person and I am off durring the week, so I went in, he was short, rude and has control issues and it is a very sad day that this is Rigids «go to guy». I have owned a small business for over 30 years and would not have any customers if I treated them like I was treated. I had to return a second time because he only had one battery in stock… seriously!!! so I did write Rigid and I told him I felt he was rude when I went back a month later to get the second battery… really, it takes a month to get a battery??? He again was rude back to me and was even rude enough to follow me outside and back talk me, even as I was in my car. I told him, bet you would not treat a 250 pound construction worker like this and he continued his banter as I pulled away… wow the last I knew the economy was not so great and I treat my customers with respect, kindness and would never «direct» them where to stand infront of my desk!